[SOLVED] Can't get laptop screen to proper refresh rate

[Dragon155]

Hey all,

I recently purchased a HP omen 15 laptop (https://www.amazon.com/gp/product/B07NZVYJPP/ref=ppx_yo_dt_b_asin_title_o02_s00?ie=UTF8&psc=1)
and I finally got it up and running with an SSD, but I cannot seem to figure out how to enable the 144hz that it says on amazon, have gone through display settings, nvidia control panel, even tried to manually set it on intel display settings, but nothing seems to work. If anyone has any suggestions let me know!

Thanks

 

[boju]

Did you reinstall Windows on an ssd?

 

[Dragon155]

It originally came with A 1tb SSD and a 16gb intel optane memory as primary storage. I disabled optane memory, and plugged my m.2 drive into the slot, cloned the windows disk, and set the m.2 drive as the primary boot drive, then wiped the HDD.

 

[boju]

Were you able to set 144Hz before the swap?

 

[Dragon155]

No I have not been able to set it to 144hz at all, but it did not update to the most current windows/drivers on the old HDD. Only on the new one.

 

[boju]

Get driver from geforce.com.

Enter fields, Windows, gpu type and model and download/install the latest driver.

 

[Dragon155]

I do have the most current graphics driver from nvida currently installed.

 

[boju]

Something else is going on. If the laptop screen is definitely 144Hz panel the setting should be easy to apply in either Windows resolution/ monitor adapter or in NvidiaCP.

Are you running an external monitor?

 

[Dragon155]

Nvidia control panel only consists of 3 settings, the laptop basically is forcing me to use the integrated graphics, if I turn integrated graphics off (intel 630) nvidia graphics don't work. I'm not sure if that helps. and I am not running an external monitor.

 

[boju]

The graphics card runs through the igpu's interconnect to the display. That shouldn't prevent 144Hz as either gpu can do it.

Regarding the Nvidia driver, did you install them from Geforce or did you let Windows 10 install via updates?

 

[Dragon155]

I believe I installed it through geforce experience, I have the app installed.

 

[Dragon155]

May have found the issue, windows is being very slow with it's updates, I have an intel corporation display update downloading... not sure why it took 3 days for windows to find it, will keep you updated.

 

[Dragon155]

Appears It has had no effect.
Here are a few photos, feel free to ask for more.

https://prnt.sc/opuiwj

Screenshot

Captured with Lightshot

prnt.sc

https://prnt.sc/opumla
https://prnt.sc/opun20

Just a few things I found that almost make me believe I was lied too. Still open for help on it.

 

[boju]

I have a feeling it's not 144hz panel but 144Hz to an external display using HDMI2, Displayport or UsbC. HP doesn't mention 144hz anywhere on in specs or the manual.
https://support.hp.com/my-en/produc...top-pc-series/20329817/model/22185657/manuals

Specific review of this laptop is hard to find, there are so many different but similar models. Some are actually 144Hz that i've seen with a GTX1070.

Did find this, https://www.notebookcheck.net/HP-Omen-15-i5-8300H-GTX-1050-Ti-FHD-Laptop-Review.318520.0.html

Looks like it but just above the specs says for HP Omen 15-dc0001ng so not sure if its the same laptop or not, seems to have the same specs. Searching 15-dc0086nr at notebookcheck only gives that review. Anyway says display is 60Hz. I don't know man, could be incorrect information by Amazon.

 

[boju]

Thanks for the pictures btw, yea not sure.

 

[Dragon155]

Thank you so much for the help, May seek a refund for some misinformation!

 

[boju]

Hmm im not 100% sure though. Perhaps get it checked out first at a pc store.

 

[Dragon155]

Hmm im not 100% sure though. Perhaps get it checked out first at a pc store.

I think i'll call HP themselves tomorrow, easiest thing I think.

 

[boju]

Yeah see what they say. Hope you get someone knowledgeable and not someone searching the specifications site for information because i didn't see anything there.