Question Can't Install Windows 10 On My New PC

[Fetiz]

Hi. I recently bought a new PC with the following specs:
i7 9700K
RTX 2060 OC VENTUS MSI
16 GB RAM Corsair LPX Vengeance
MSI z390a-pro mobo
SSD Samsung evo 860 500GB
HDD Seagate Barracuda 2TB (rn only have the SSD plugged in)

Everytime I try to install windows 10 on my new PC it freezes as soon I see the windows loading screen.
I tried to Install windows using Windows Media Creation Tool. Didnt work. Tried it to make it bootable using Windows 7 USB/DVD Tool and Rufus to make a bootable USB didnt work. Tried Changing boot mode to UEFI also didnt work. I'm really clueless right now. I hope I posted enough info for you guys to understand it a bit. Maybe I need to change some bios settings, I dont know. One more thing, in the bios it the says on the middle of the top somewhere "Bios mode setting UEFI/Legacy with Legacy white highlighted. I see that on noones bios when I watch videos. They dont even have 'Bios mode setting' standing there.

 

[PC Tailor]

Please see this guide:
https://forums.tomshardware.com/faq/how-to-do-a-clean-installation-of-windows-10.3170366/

Then feedback - could well be a faulty component should the guide above not work at all.

 

[Ralston18]

Where did you buy the new PC?

You bought the PC without an OS - correct?

Where did you buy Windows 10? Edition?

Any beep codes or motherboard LED error lights?

 

[Fetiz]

Where did you buy the new PC?

You bought the PC without an OS - correct?

Where did you buy Windows 10? Edition?

Any beep codes or motherboard LED error lights?

I build it myself with a friend who has built more PC's.
Yes without an OS
I used to Media Creation Tool. ( https://www.microsoft.com/nl-nl/software-download/windows10 )
No and No.
I've asked many people who built a pc themselves and they all dont understand what is going wrong. And what PC Tailor said. How can you recognize a faulty component? In the bios it recognizes my CPU, RAM, SSD and HDD. And it all seems to work.

 

[PC Tailor]

I build it myself with a friend who has built more PC's.
Yes without an OS
I used to Media Creation Tool. ( https://www.microsoft.com/nl-nl/software-download/windows10 )
No and No.
I've asked many people who built a pc themselves and they all dont understand what is going wrong. And what PC Tailor said. How can you recognize a faulty component? In the bios it recognizes my CPU, RAM, SSD and HDD. And it all seems to work.

Well most importantly if it is a new PC, I would simply return it, the seller needs to be liable for faults on selling, and also need to be aware of what faults they are encountering with their equipment.

If it is hardware, they should be able to repair or replace as necessary.

 

[Fetiz]

And oddly enough I got 1 time a error from all the times I tried
https://www.windows.com/ stopcode

Stop Code MACHINE CHECK EXCEPTION

 

[PC Tailor]

The Machine Check Exception is a hardware error.
There are multiple sub types of this error, which we wouldn't be able to diagnose without a dump file or more detail (the argument/parameters of the bugcheck).

If it's a new PC, just return it to the seller and explain. You'll potentially void any warranties by addressing hardware itself, and not even being able to install windows (with a MACHINE CHECK error) is more indicative of hardware failure, which the seller should resolve.

 

[Fetiz]

The Machine Check Exception is a hardware error.
There are multiple sub types of this error, which we wouldn't be able to diagnose without a dump file or more detail (the argument/parameters of the bugcheck).

If it's a new PC, just return it to the seller and explain. You'll potentially void any warranties by addressing hardware itself, and not even being able to install windows (with a MACHINE CHECK error) is more indicative of hardware failure, which the seller should resolve.

Thanks for the help. I didnt buy the PC ready to use, I build it myself. So what do you suggest to bring back to them to investigate whats the hardware problem. Mobo. SSD. RAM. CPU?