Question Can't login and can't access recovery mode ?

[denyoy]

Hey guys. I have a complicated problem.

I have a relatevely new laptop and since a few days the main screen stopped working, i reseted it(hold down powr btn 20sec) and it worked for a brief moment again... But then again black... the laptop is connected to two external displays and they work without a problem. It seems there was a display problem, but in the repair store changing the screen didnt help. The guy said it is probably the internal gpu. So i installed win 11 and wanted to try to install different drivers, but now i cant login to win 11 and i am stuck at the logn screen. There is the message" Something happened and your pin isnt available. Click to set up your Pin again." But if i click it..then i get a error message. If restart+ shift, i cant get into recovery mode, because the screen stays black. Because the main screen wants to go over the internal gpu i think. I cant also acess via ubuntu because i cant force the laptop to start via usb.

Any ideas? How can i start with ubuntu or reinstall windows without getting into bios/recovery mode?

Thx

 

[Colif]

How new is it as I would send it back to company who made it if its still under warranty and get them to fix main screen. You shouldn't have to work around it.

That would also let you get into bios

 

[denyoy]

Hey, 1.5y. Unfortanely i dont have a warranty on it. I bought it in the US and didn't make a extended warranty. So,.not a option.

 

[Heat_Fan89]

Hey, 1.5y. Unfortanely i dont have a warranty on it. I buyed in the US and didnt make a extended warranty. So,.not a option.

If it's the Windows password there should be an option on the Login screen to reset the password. It should be your email address. If you have both Windows and Ubuntu installed then you are no longer dealing with Windows Boot Mgr but Ubuntu's Grub and that might explain the error message.

Resetting the PIN should be fairly straightforward. You might be in a tight spot where you might have to do a fresh install.

 

[denyoy]

Windows login. And the only option is to "reset your pin", but not working. I want to do a reinstall, but how without acessing recovery/bios? Also ubuntu is not installed, i would like to acess it so i can delete some files to bypass the pin login screen. But also impossible without acessing recovery/bios to set up usb boot.

The main problem is that i cant acess windows because of this pin error and get a black screen when i try to get into bios/recovery mode. I could fix all this when i could get there to repair or reinstall windows.

 

[Colif]

You kind of stuck with a broken main display as all the things you want to do would show on it.

what laptop is it?

how can it be the internal GPU if the 2 monitors you attach work. I guess they run off the other GPU, but the internal GPU is the CPU, I would think it would show other problems besides not showing a picture on screen.

 

[punkncat]

What is the model number of the laptop?

What are you using to be able to display to (2) external monitors?

 

[ex_bubblehead]

This is a wipe and reinstall from scratch situation. Download the Windows 10 Media Creation Tool from Microsoft and, using an appropriately sized thumbdrive (32GB) create an installer. Use another PC to do this if necessary.

 

[punkncat]

This is a wipe and reinstall from scratch situation. Download the Windows 10 Media Creation Tool from Microsoft and, using an appropriately sized thumbdrive (32GB) create an installer. Use another PC to do this if necessary.

I have to admit a certain level of confusion myself as to what is going on here. The OP mentions an inability to get past this pin prompt and yet was able to install W11 by their own telling. As alluded to above, I am also more than confused as to how they are using two external monitors on a laptop. I would assume via a hub of some type as I have never owned a laptop that would handle more than one external natively and have never owned one that would work (3) at the same time even with a hub.

 

[ex_bubblehead]

I have to admit a certain level of confusion myself as to what is going on here. The OP mentions an inability to get past this pin prompt and yet was able to install W11 by their own telling. As alluded to above, I am also more than confused as to how they are using two external monitors on a laptop. I would assume via a hub of some type as I have never owned a laptop that would handle more than one external natively and have never owned one that would work (3) at the same time even with a hub.

There are several older makes/models (HP Elitebooks are what I'm most familiar with) that have 2 external video ports (1 analog and one HDMI or DP) so 3 displays, including the internal are possible. But at this point things are so far down the hole that starting from scratch is the only way to fix it.

 

[Colif]

I cant also acess via ubuntu because i cant force the laptop to start via usb.

that bit right there makes a clean install difficult unless they can remove drive and put it in another PC, copy anything they can recover off it, and wipe drive. I assume bios might start from USB if there is no boot drive? Really depends on who make laptop.

 

[denyoy]

Update:

I brought it to the repair store, lets see if they can figure it out.

You kind of stuck with a broken main display as all the things you want to do would show on it.

what laptop is it?

how can it be the internal GPU if the 2 monitors you attach work. I guess they run off the other GPU, but the internal GPU is the CPU, I would think it would show other problems besides not showing a picture on screen.

Eluktronics Max-17. Individual build. I have hdmi and dp with hdmi adapter.

This is a wipe and reinstall from scratch situation. Download the Windows 10 Media Creation Tool from Microsoft and, using an appropriately sized thumbdrive (32GB) create an installer. Use another PC to do this if necessary.

Jop thats what i am trying to do. But the question is, how can i reinstall without entering bios/recovery enviorenment? Would that work with the tool you mentioned? or how to connect another PC? I got a laptop ssd. This would be the best option, connect the ssd with a PC and reinstall Windows, so then i can acess windows again and troubleshoot from there.

I have to admit a certain level of confusion myself as to what is going on here. The OP mentions an inability to get past this pin prompt and yet was able to install W11 by their own telling. As alluded to above, I am also more than confused as to how they are using two external monitors on a laptop. I would assume via a hub of some type as I have never owned a laptop that would handle more than one external natively and have never owned one that would work (3) at the same time even with a hub.

1. Laptop is connected with 2 other displays, main laptop screen stops working, other two display work.
2. Troubleshooting, one of the possible problems: windows 10? Reinstall windows, but why not upgrade to windows 11.
3. Windows 11 gets somehow the login PIN Problem, normally easy fix, acess recovery mode or acess sdd and delete some files to enter windows again.
4. Cant enter recovery/bios or get past login because it seems only main laptop monitor can display bios/recovery, but since it is broken, i cant.
5. Post here
6. Fix???

 

[ex_bubblehead]

Jop thats what i am trying to do. But the question is, how can i reinstall without entering bios/recovery enviorenment? Would that work with the tool you mentioned? or how to connect another PC? I got a laptop ssd. This would be the best option, connect the ssd with a PC and reinstall Windows, so then i can acess windows again and troubleshoot from there.

You don't need to boot to BIOS or any other environment. Just boot the USB.

 

[denyoy]

You don't need to boot to BIOS or any other environment. Just boot the USB.

But how can i make that it doesnt boot from the hard drive?! I could maybee remove the ssds? Or is there a better way to do it?

 

[Heat_Fan89]

But how can i make that it doesnt boot from the hard drive?! I could maybee remove the ssds? Or is there a better way to do it?

Please follow this video on how to reset your Windows PIN code. It is pretty easy to do this.

View: https://www.youtube.com/watch?v=RQxIrCCTuu8

 

[denyoy]

Please follow this video on how to reset your Windows PIN code. It is pretty easy to do this.

View: https://www.youtube.com/watch?v=RQxIrCCTuu8

Are you serious? How about you read my initial post before posting such nonsense?!

 

[punkncat]

I think @Heat_Fan89 had the best intentions. No need to get snippy. Can understand that you are frustrated but at this point the entirety of this forum as well as your repair shop are stumped. Don't know what to suggest to you at this point as there seems to be some missing element to the goings on.

 

[denyoy]

I think @Heat_Fan89 had the best intentions. No need to get snippy. Can understand that you are frustrated but at this point the entirety of this forum as well as your repair shop are stumped. Don't know what to suggest to you at this point as there seems to be some missing element to the goings on.

Yeah sorry about that, i am indeed frustrated because it seems the repair store also didnt put attention on what exactly the problem is and is wasting my time, it is just like i am here posting in detail my problem, and people ignoring that. I mean is it too much to ask for that they read my initial post before posting?

 

[punkncat]

Yeah sorry about that, i am indeed frustrated because it seems the repair store also didnt put attention on what exactly the problem is and is wasting my time, it is just like i am here posting in detail my problem, and people ignoring that. I mean is it too much to ask for that they read my initial post before posting?

Even in my own case, I have read the post and am quite confused by the possibilities of what is going on here. I know it's not unusual for a laptop not to give certain options for BIOS and recovery 'off' of the built in screen so that aspect isn't so confounding, if you indeed have a display problem. The issue with the pin is odd and TBH am surprised you have been given the latitude you have concerning what is (in essence) a password problem that forum rules prohibit help with.

If I am understanding correctly, the laptop works on the external monitor(s) and assuming you can load back to W10 (or whatever) and continue to use the machine it may be what you have to do with this shortcoming until such time as you can replace. W11 requires certain settings in BIOS to be put in place for secure boot and TPM, not sure how you managed to get around those aspects to load it in the first place...you have mentioned not being able to load a live disk since you can't choose boot options. It honestly sounds, based on what details we have, that you have a broken laptop that needs replaced.

 

[denyoy]

Even in my own case, I have read the post and am quite confused by the possibilities of what is going on here. I know it's not unusual for a laptop not to give certain options for BIOS and recovery 'off' of the built in screen so that aspect isn't so confounding, if you indeed have a display problem. The issue with the pin is odd and TBH am surprised you have been given the latitude you have concerning what is (in essence) a password problem that forum rules prohibit help with.

If I am understanding correctly, the laptop works on the external monitor(s) and assuming you can load back to W10 (or whatever) and continue to use the machine it may be what you have to do with this shortcoming until such time as you can replace. W11 requires certain settings in BIOS to be put in place for secure boot and TPM, not sure how you managed to get around those aspects to load it in the first place...you have mentioned not being able to load a live disk since you can't choose boot options. It honestly sounds, based on what details we have, that you have a broken laptop that needs replaced.

The issue with the pin(windows) and the display are two different things. I had acess to windows before but then somehow windows did get corrupted trough the different troubleshooting attempts. The support of my laptop suggest to reinstall specific drivers from their page to resolve the display issue, but i need to get past windows login screen for that. Before not trying that i am not giving up my 3500 usd laptop. I am in the process of troubleshooting and the corrupt windows did get in my way. I just need to get past the windows screen for now, but any attempt of recovery is not working. I contacted the repair store and suggested they reinstall windows on another laptop and then i will try to reinstall the drivers from the laptops page.

 

[punkncat]

Out of the box solution might be to attempt to remove the current OS drive, put an empty drive in and see if it will allow you to boot up and load OS properly.

 

[denyoy]

Out of the box solution might be to attempt to remove the current OS drive, put an empty drive in and see if it will allow you to boot up and load OS properly.

Hmm sure that works? Just to be clear, i have to remove the ssds and then start the other windows from external hard drive for example? Dont i need to configure it that it needs to start from the external hd? Maybee it needs also some drivers to install etc. Sorry just want to understand it.

 

[denyoy]

Quick update. The repair store cant just take out the ssd and put it in another laptop and boot windows. Because of driver issue if i understand that correctly. I am asking myself if its possible to repair windows somehow externally. Maybee with a ssd reader connecting to another computer and then repairing somehow? Any ideas?!

Also i recommended to delete a folder where the pin is stored, because i saw a post, but not sure if that will work. I just need to repair windows somehow, god damn thx Bill Gates, probably half of my grey hair is your fault...

 

[punkncat]

Not talking about using an external drive, talking about taking out current OS drive, put in an empty one, and see if you can perform a clean install to it normally.

It is not unusual for an OS drive for one system not to work on another, or not work correctly. Even if it were going to work, ideally it would be an exactly comparable system but will commonly run into licensure issues due to hardware ID.

It's not to say it CAN'T work, just often leads to having strange issues as you mention, drivers, hardware differences and so forth.

edit- something I don't see inquired about, where did you get the installer for W11? Did you download and install that directly from MS?

 

[denyoy]

Not talking about using an external drive, talking about taking out current OS drive, put in an empty one, and see if you can perform a clean install to it normally.

It is not unusual for an OS drive for one system not to work on another, or not work correctly. Even if it were going to work, ideally it would be an exactly comparable system but will commonly run into licensure issues due to hardware ID.

It's not to say it CAN'T work, just often leads to having strange issues as you mention, drivers, hardware differences and so forth.

edit- something I don't see inquired about, where did you get the installer for W11? Did you download and install that directly from MS?

I have two ssd in my laptop, i could take that with the OS out. But then the question remains, what will happen then? I dont understand there will be just a ssd with no OS on it? So then i need to install windows, but is that possible with my problem? And how to do it without being able to get installing files on the empty SSD? Because usb boot wont work, because i cant choose the booting option or will it choose autmatically somehow? Also the question remains if it will show the screen properly, when it fails to show bios/recovery enviorenment because of the ongoing issue.

I had win 10 and the win 11 was a free(?) upgrade. Win 11 did work for a while but then i did get this issue with the pin, god damn i needed to listen to my gut feeling, always wait few years after release of a new windows OS. I really just need to repair windows somehow, i mean even if i cant resolve the problem, i could still use my laptop as a normal "desktop" pc, because i have two screens attached to and they work with the laptop...


Thx for your time.