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Archived from groups: alt.sys.pc-clone.dell (More info?)
Yesterday I was on the phone with Dell tech support for two hours.
Objective was to reinstall XP Pro on my new 9100. Couldn't do it...
Problem is that when the reinstallation CD has booted and invited you
to "press enter to continue", "R for recovery console", "F3 to exit",
the USB keyboard is dead; Nadda.
We played around in the BIOS, resetting to factory defaults, disabling
the diskette drive, even popping the battery - nothing. Tried a
Microsoft USB keyboard I happen to have spare. Nothing. Both keyboards
work fine other than at the critical point above.
Tried two reinstallation CDs; one original Dell sent and one I cut
from the Dell support on the hard drive. Same result from both.
Any thoughts? Thanks.
Yesterday I was on the phone with Dell tech support for two hours.
Objective was to reinstall XP Pro on my new 9100. Couldn't do it...
Problem is that when the reinstallation CD has booted and invited you
to "press enter to continue", "R for recovery console", "F3 to exit",
the USB keyboard is dead; Nadda.
We played around in the BIOS, resetting to factory defaults, disabling
the diskette drive, even popping the battery - nothing. Tried a
Microsoft USB keyboard I happen to have spare. Nothing. Both keyboards
work fine other than at the critical point above.
Tried two reinstallation CDs; one original Dell sent and one I cut
from the Dell support on the hard drive. Same result from both.
Any thoughts? Thanks.