Cant set resolution to 3440x1440p

[Jon Bartlett]

Hi all,
So I recently bought a 3440x1440p monitor, but the problem is I can't run that resolution on windows. I'll right click on my desktop and go to display settings, but theres no 3440x1440p option, the only 21:9 display option is 2560x1080p option. Im running a gtx 780 (which I plan to upgrade to a 1070 in the near future). Anyone know how I can get windows to recognize that I have a 3440x1440p monitor? Thanks.

 

[COLGeek]

How are you connecting to the display? See the note at the bottom of the GTX 780 spec link:

http://www.geforce.com/hardware/desktop-gpus/geforce-gtx-780/specifications

"3840x2160 at 30Hz or 4096x2160 at 24Hz supported over HDMI. 4096x2160 (including 3840x2160) at 60Hz supported over Displayport. Support for 4k tiled MST displays requires 326.19 driver or later."

 

[elbert]

If your using a VGA cable the max is 2048x1536. If your using a VGA cable You may need to get a DVI cable.

 

[Jon Bartlett]

Im using HDMI

 

[COLGeek]

Is it a quality cable, or a typical freebie that came with some other device? Have you updated to the most current drivers from Nvidia? Also, do you have the drivers for your display installed?

 

[Jon Bartlett]

So I check my drivers, etc and found the problem. I was using a supposedly 4k hdmi switch (40 bucks, so figured itd actually work). Plugged straight into monitor, instantly 3440x1440p. So yeah i guess the cables in a way was the issue

 

[Shaun o]

You may need to use the Dp output ports of the graphics card if the monitor has a Dp input on it to reach.
3440 x1440p 4K screen resolution.

Also have a look in the monitor menu and config setup to see if you can select a defined Hz range the monitor can be set to.

Video modes and there resolutions they can display are often set or fixed from a minimum to a maximum out of a set range of resolutions displayed by a video card depending on what type of output you use of the graphics card a Dp being the highest output interface in regards to resolution displayed.

So it`s either how the options are set in the monitor, or the video output port currently connected to the monitor.
I would expect the monitor to have a DP input if it can do 4k Btw.