[SOLVED] Cant shutdown or restart PC from windows (SOLVED)

[markfresh]

(SOLVED)
Hi,
*Edit when i hold shift while shutting down or restarting it works, could it be a setting in fast startup as holding shift bypasses this?
When i click on start>power and try to restart or shutdown, it goes to the blue screen and says restarting etc,
but then nothing further and i have to manually do it on my pc case.
Any help?
Thanks

 

[beyondlogic]

Hi,
When i click on start>power and try to restart or shutdown, it goes to the blue screen and says restarting etc,
but then nothing further and i have to manually do it on my pc case.
Any help?
Thanks

full specs of system and how long has this been happening.

and what have you recently changed

 

[Colif]

right click start button

choose powershell (admin)

copy/paste this command into window:

Repair-WindowsImage -Online -RestoreHealth

and press enter

Then type SFC /scannow

and press enter

Restart PC if SFC fixes any files as some fixes require a restart to be implemented

First command repairs the files SFC uses to clean files, and SFC fixes system files

SFC = System File Checker. First command runs DISM - https://docs.microsoft.com/en-us/windows-hardware/manufacture/desktop/what-is-dism?view=windows-11



Updating BIOS could help, you appear to be on 7C37vAC dated 25/1/21 and there are 11 BIOS versions since then. I wouldn't get the latest as its a beta but 7C37vAO should work.
https://www.msi.com/Motherboard/MPG-X570-GAMING-PLUS/support

updating the chipset drivers might help too:
https://www.amd.com/en/support/downloads/drivers.html/chipsets/am4/x570.html

 

[markfresh]

Hi,
*Edit when i hold shift while shutting down or restarting it works, could it be a setting in fast startup as holding shift bypasses this?

I cant remember changing anything, this has been happening for months.

OS Name Microsoft Windows 10 Home
Version 10.0.19045 Build 19045
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-9Q7UF4W
System Manufacturer Micro-Star International Co., Ltd.
System Model MS-7C37
System Type x64-based PC
System SKU To be filled by O.E.M.
Processor AMD Ryzen 7 3700X 8-Core Processor, 3600 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date American Megatrends International, LLC. A.C0, 25/01/2021
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Micro-Star International Co., Ltd.
BaseBoard Product MPG X570 GAMING PLUS (MS-7C37)
BaseBoard Version 2.0
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume4
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.5072"
User Name DESKTOP-9Q7UF4W\user
Time Zone E. Australia Standard Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 22.8 GB
Total Virtual Memory 53.9 GB
Available Virtual Memory 42.3 GB
Page File Space 22.0 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

 

[Colif]

it could be, if you have an ssd Fast Startup doesn't help as they fast enough without it.

https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

it could be any driver, fast startup can trip up over old drivers. But normally its a problem at startup, not shutdown. They both part of the process though. Something isn't closing right.

 

[markfresh]

right click start button

choose powershell (admin)

copy/paste this command into window:

Repair-WindowsImage -Online -RestoreHealth

and press enter

Then type SFC /scannow

and press enter

Restart PC if SFC fixes any files as some fixes require a restart to be implemented

First command repairs the files SFC uses to clean files, and SFC fixes system files

SFC = System File Checker. First command runs DISM - https://docs.microsoft.com/en-us/windows-hardware/manufacture/desktop/what-is-dism?view=windows-11



Updating BIOS could help, you appear to be on 7C37vAC dated 25/1/21 and there are 11 BIOS versions since then. I wouldn't get the latest as its a beta but 7C37vAO should work.
https://www.msi.com/Motherboard/MPG-X570-GAMING-PLUS/support

updating the chipset drivers might help too:
https://www.amd.com/en/support/downloads/drivers.html/chipsets/am4/x570.html

Thanks
Results from Powershell PS C:\WINDOWS\system32> Repair-WindowsImage -Online -RestoreHealth

Path :
Online : True
ImageHealthState : Healthy
RestartNeeded : False


Results from sfc /scannow

Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.
PS C:\WINDOWS\system32>

 

[markfresh]

This fixed it 😛
Working fine now.
Thanks all

 

[Colif]

Glad to help