Dear people that are better with tech than me,
I recently purchased a laptop as follows: Processor: AMD Ryzen 7 4800H with Radeon Graphics, 2900 Mhz, 8 Core(s), 16 Logical Processor(s); BIOS Version/Date American Megatrends Inc. N.1.15COM01, 6/22/2020; OS Name Microsoft Windows 10 Home; Installed Physical Memory (RAM) 1 X 16.0 GB; GPU: RTX 2060 6GB; Storage: NVME SSD (512GB).
The issue I am having is that every time I enter a game (dota 2 in particular), the pc completely freezes , can't do anything and I have to manually reset using power button.
Things I have tried: I have updated Nvidia drivers to latest version; updated widows to latest version, I changed dota 2 api settings to dx11 and opengl.
This laptop is brand new (like a week old) but its from a brand that I am not entirely familiar with (Called Infinity in AUS but I believe that its Tong Fang or XMG in other places. Its still under warranty, so my question is whether this should be returned as this is a hardware issue or if there is some software issue or other problem that I can resolve myself (with your help please).
Any insight would be greatly appreciated and please ask me if there is any other info that I should provide.
Regards,
Bruce
I recently purchased a laptop as follows: Processor: AMD Ryzen 7 4800H with Radeon Graphics, 2900 Mhz, 8 Core(s), 16 Logical Processor(s); BIOS Version/Date American Megatrends Inc. N.1.15COM01, 6/22/2020; OS Name Microsoft Windows 10 Home; Installed Physical Memory (RAM) 1 X 16.0 GB; GPU: RTX 2060 6GB; Storage: NVME SSD (512GB).
The issue I am having is that every time I enter a game (dota 2 in particular), the pc completely freezes , can't do anything and I have to manually reset using power button.
Things I have tried: I have updated Nvidia drivers to latest version; updated widows to latest version, I changed dota 2 api settings to dx11 and opengl.
This laptop is brand new (like a week old) but its from a brand that I am not entirely familiar with (Called Infinity in AUS but I believe that its Tong Fang or XMG in other places. Its still under warranty, so my question is whether this should be returned as this is a hardware issue or if there is some software issue or other problem that I can resolve myself (with your help please).
Any insight would be greatly appreciated and please ask me if there is any other info that I should provide.
Regards,
Bruce