Computer crashing after a few minutes of gaming

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ninjames

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Apr 9, 2012
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I bought a new build a few weeks ago and things have been working great up until today. I have an i7-7700k and a 1080TI. This is my build: https://pcpartpicker.com/list/kBQY7h

I've been gaming at 4K/60 since I put it together, but today, I started getting crashes after a few minutes of gaming. The crashes are constant and when I check the temperatures prior to crashing, it's in the 65C range, which with a 1080TI, that seems normal. Those are the temperatures for the GPU btw. It seems like it shuts off completely at or near 70C every time like clockwork, and works fine up until that point. I tried this with Dark Souls III and Forza Horizon 3 and both times led to crashes (this was after I played around 2 hours of Dark Souls III at 4K this morning without issue). I've crashed around 10 times now.

I'm running Windows 10 64-bit. I updated my graphics driver (the last update was more than a week ago), Windows is updated, I updated my SSD firmware and flashed the latest BIOS. Still having the issue.

How can I determine what is actually causing the crash? I have no idea if it's temperature related or not, and by the time the computer boots back up the temps have dropped significantly so I can't tell precisely where it shut off.
 
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I know how to get into BIOS so I guess I'll check that in a little bit. When I first booted my PC it said that my RAM was unoptimized, I assumed it was because I had it in slots 3 and 4 on the motherboard as opposed to 1 and 2.
 
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I never said it was. I said I didn't understand. I'm going to go into BIOS and check right now. And no, I can't re-orientate the CPU cooler. It's quite large.
 
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OK -- I've got my RAM running at 3000mhz now (the setting was called XMP, I had no idea, thank you Yamitime for pointing it out for me) and the GPU is connected without any external converter cables. So I'm gonna play again for a couple hours and see if it crashes. Thanks to everyone for the help so far.
 
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Unfortunately, it crashed again. I played for awhile and the temperatures hovered in the 60s for the GPU for much of the time I was playing ... I don't think it has to do with temps if it crashed after such a sustained time. Is the power still unevenly distributed or whatever?

Here's a new log: https://docs.google.com/spreadsheets/d/1zvoYaqhiG9ifn2JNJRSP_37Ek4FeM_TYZc5k0inGfLU/edit?usp=sharing

This is really frustrating. Do you have any idea what's causing this?
 
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In Aorus Graphics Engine, I checked the GPU fan curve and it stopped around 66C with 82% fan speed. Could this be it saying that going beyond that is going to cause a hard crash?

I increased fan speed to 100% at 55C and made sure the curve stretched all the way to 90C (at 100% still) ... maybe that had something to do with it? Playing some Dark Souls III now it looks like I'm at around 50C steady. Or was this not operating as intended and I should RMA my card?
 
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Aaaand nope. Eventually, that program stopped saving my fan profiles so I tried it in Afterburner. Eventually got the card running at 80C without crashing, so it's not some hard limit at 70. But it's still crashing. Just now, it crashed playing Rocket League and it was like my second match of the night and there's no way I was above 50C with Rocket League.

I'm really at a loss.
 
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This is just a shot in the dark but this bug causes symptoms like yours.
This error may occur due to the iastor.sys driver, which is not fully compatible with Windows 10.
Microsoft is currently investigating a solution to prevent the driver from being migrated when upgrading to Windows 10. For those of you already on Windows 10, you can work around this error by replacing the problematic driver with the Microsoft storahci.sys driver by following these steps:
Right-click the Start icon and select Device Manager.
Expand IDE ATA/ATAPI controllers.

Select the controller with “SATA AHCI” in its name (such as Standard SATA AHCI Controller). To verify that you’ve selected the right controller, right-click the controller, select Properties, click the Driver tab, and then Driver Details. Verify that iastor.sys is a listed driver, and click OK.
From the Driver tab, select Update Driver…
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
Select Standard SATA AHCI Controller.
Click Next, then Close, and then restart your computer.
 
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check core vid under j when power go to 1.3 frequency goes down the other thing on ak you see the core jumping from 27 to 48 c that affect the speed of it and max core temp stay high thern drop then from bl to bn you see other fluctuations and you ram also went up to 2.0 volts ,on dw for v core you it at .7 the up at 1.2 after going down under eo and eu your hdd goes up to 40 c and even 43 c on temp on fo gpu temp get up and the voltage go down when it hit the 60 c . so check you psu for overheathing if it not look like voltage regulator onboard does not do is job . another thing did you overclock and the air flow is good .
 
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I reinstalled Windows this morning and just got the crash again, for the record.

So I don't think the PSU is overheating, because nothing else is overheating and the airflow is good. How do I check it for overheating specifically? Or how do I determine what else could be the problem? And no, I don't overclock.

Here's logs of my gaming session and the crash: https://docs.google.com/spreadsheets/d/1Dzf0qp4vG2M15H2J1_eJHB7K3_qdwZqpyWf6JAT1JSw/edit?usp=sharing

EDIT: And those temperatures for my HDD are fine aren't they? I know M.2 drives run a little hotter.
 
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you stil have fluctuations in system als the csv read pump fan speed what you have plug in this one also does any of the led other then normal one stay on the board on of flashing also the m2 is in the first slot and you did have install driver for it .
 
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EDIT: It's booting again, but still getting the crash..

I took it all apart and reset everything. I reoriented the CPU cooler and put the RAM in the first two slots. I stopped using the PUMP fan header and am connected to the proper ones. Everything is installed properly. Booted up and played about 40 minutes of Rocket League and then about two hours of Forza Horizon 3. I closed Forza Horizon 3, checked my temps, and while I was checking temps, it crashed.

And now it won't boot. I get the bios menu flashing, then the windows logo starts to load, and then this is what I see:

http://i.imgur.com/FXXsDUh.jpg

I've now spent almost 30 hours trying to fix this and I don't know what else to do. I moved the M.2 drive to the turbo M.2. slot. I don't recall installing a driver for it but I updated the firmware on it.
 
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I'm not sure what driver you're talking about and what "have that same line in the monitor have the gpu check" sorry, if you could be a little clearer? Over the past couple days I've been running some different tests for myself so I'm going to add what I've done:

The Most Recent Tests

- Tried running the PC with 1 stick of RAM -- crashed.
- Tried running the PC with the other stick of RAM -- crashed.
- Tried cloning the M.2 boot drive to the internal WD SATA drive and removed the M.2 drive to determine if that is the reason for the crash -- crashed.
- Tried reinstalling Windows 10 fresh install via Media Creation Tool onto SATA drive with M.2 SSD removed -- crashed. (Here is the log from that crash, where temps got as high as 70C for the GPU and not higher, which is safe for that GPU: https://goo.gl/W9cBQu )
- Booted into MemTest86 and let it run its tests -- four passes and over an hour of testing and it came up with zero errors. Played some more on this setup after updating to latest graphics card driver -- crashed. Here is a log where I played a game for over an hour with no crashes: https://goo.gl/IumZIR and here is a log where I loaded up a different game that crashed within 10 minutes: https://goo.gl/YCC0Xg
- Reinstalled a new copy of Windows 10 via the Media Creation Tool on the M.2 SSD with the HDD SATA drive removed -- very fast crash. Here’s the log of that crash, which happened in record time: https://goo.gl/xtpYKf
 
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Yeah I did both of those. Well, the hotfix came with a driver and then a Windows Update file but the WU file said it didn't apply to me. Also, if you're still around, in the post above this I summarized other tests I've done over the past couple days.
 
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