Computer freezing but mouse still moves ever since switching tower & gpu

sa.scott.au

Prominent
Jan 1, 2018
4
0
510
Hi,

So I recently bought a new GPU and computer case and switched all my components over. Now I am getting a regular occurrence where my screen will freeze but my mouse still moves. I notice this a lot when I am just browsing the internet and watching videos. It also happens a lot when I am gaming.

I only play Overwatch and lowest settings and average about 150 fps. Now I can usually get a few gamess until the screen will freeze with the sound effects and everything in game can still be heard. It will stay frozen for a few minutes until I get disconnected from the server.

I tried to put my old GPU back in but now the freezing problem has transferred over to my old hardware where I never had this issue in the past.

What I've tried so far to resolve the issue:
-I've tried to do clean installs of video drivers with DDU (Display Driver Uninstaller)
-Tried lowering clock speed over video card using MSI Afterburner
-Opening case and freeing up space with cable management
-Tried putting old video card (AMD 6950) back in but now notice that the same freezing problem now occurs where as before I did the upgrade I never had any issues with my old hardware. Now believe it isn't a video card issue.

Computer Specs (PSU, GPU, CPU, RAM, Motherboard)
Windows 7
CPU - Intel Core i7 2600K @ 3.40GHz - resting temp 50c, gaming temp ~60c
RAM - 8.00GB Dual-Channel DDR3 @ 668MHz
Motherboard - ASUSTeK Computer INC. P8Z68-V (LGA1155)
GPU - 4095MB NVIDIA GeForce GTX 1050 Ti (ASUStek Computer Inc)
PSU - Corsair 750W
Storage -55GB ATA Corsair Force 3 SCSI Disk Device (SSD)
-931GB ATA WDC WD1002FAEX-0 SCSI Disk Device (SATA)

Speccy Link
http://speccy.piriform.com/results/6IIAzleBZXWRGIyt5BLdOYz

Any help appreciated!
 
If you hook your monitor up to the legacy on-board VGA port, do you still experience the same behavior? If you do, it might be indicative of a mainboard or PSU issue.

If you run eventvwr.exe, what errors display, if any?
 


Hey, thanks for the reply.

I tried hooking up monitor to the ob-board VGA port but that one doesn't even get recognized by the monitor and just remains black. :/

 


When was MSI Afterburner installed. Let's find a commonality that would apply to both the new and old video card.
 


I've had the latest motherboard drivers from the website already before I tried did the new video card install. I'll give it another try though.

Thanks for the suggestion!
 


MSI Afterburner was definitely installed after the new card was put in to try to lower the clock speed. I found it helped out slightly in that I could go longer without freezing but it just prolongs the imminent.

I am starting to wonder if maybe it's the new case and how everything is sitting/air flow? I'm a little wary about moving everything back to the old case to see how it goes as it does take some time to go through the process.
 

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