Question Computer Hard Crashes in some games

Jul 20, 2021
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Hi there,

I am currently at my wits end with my computer. Its a self build that I have upgraded over a number of years and I have never had any issues like I am currently having. When I am playing certain games WoW or Hunt Showdown for example, I get periodic hard crashes, not the game crashing, the whole pc powers off and then reboots. I've carried out stress testing for 40mins using OCCT and I had no issues come up. I've turned settings in the games to the lowest possible settings, I've made sure I have nothing else running while playing them. At this stage I've completely reinstalled windows twice, once keeping my files and once just wiping everything. I've reseated the RAM and the GPU. I've ran windows Memory Diagnostic to check if the RAM is corrupt. So I am now on a fresh install of windows and the problem persists.

Ive been reviewing the Event Viewer and all I can glean from there is that there is a critical error which is the PC shutting down unexpectedly.

Im not sure what other system information is needed but see below for System Summary:
GPU MSI RTX 2080
OS Name Microsoft Windows 10 Home
Version 10.0.19043 Build 19043
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer Micro-Star International Co., Ltd.
System Model MS-7B17
System Type x64-based PC
System SKU Default string
Processor Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz, 3600 Mhz, 8 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 1.20, 13/11/2018
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer Micro-Star International Co., Ltd.
BaseBoard Product MPG Z390 GAMING PRO CARBON AC (MS-7B17)
BaseBoard Version 1.0
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.19041.1110"
Time Zone GMT Summer Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 14.2 GB
Available Physical Memory 11.5 GB
Total Virtual Memory 17.0 GB
Available Virtual Memory 12.3 GB
Page File Space 2.75 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualisation-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and the device is not Modern Standby, Un-allowed DMA-capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

Any light you can shine on this issue would be amazing.

p.s apologies if this is the wrong section, 1st post
 
Jul 20, 2021
2
0
10
0
PSU= corsair cx 750m 3 years old ish. Was bought new.

1tb 860 Evo m.2 drive
1tb 860 Evo ssd
WD blue 1tb drive.

All drives have recently been formatted so they are basically empty.

Heavy gaming and working. The pc is my work machine as well. Heavier draw games ie cyberpunk run fine with no issue. Only a select few games seem to cause this issue.
 

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