Computer radom shut down while playing League of Legends

[stingrayx1969]

Hi, sometimes when im playing league it will randomly crash my computer. I have updated everything BIOS, Windows, CPU, Graphics Card etc and it still happens. I would like some help if possible because its bit frustrating.

Let me know the info you need to be able to help
These are my benchmarks btw : https://www.userbenchmark.com/UserRun/13743189

AMD Ryzen 5 2600
Gigabyte Windforce OC 1070
Samsung 960 Evo NVMe PCIe M.2 250GB
WD Blue 2TB (2015)
16GB DIMM DDR4 clocked @ 2400 MHz(i forgot the brand of it)
Windows 10
x470 Aurus Gaming 5 Wifi MOBO

 

[Ralston18]

Use Reliability History/Manager and Event Viewer to look for error codes and warnings.

Especially any error codes or warnings just before or at the time of the crashes.

Post accordinly.

And update your post to include full hardware specs and OS.

 

[stingrayx1969]

5:32

Faulting application name: SamsungMagician.exe, version: 5.2.0.1610, time stamp: 0x5a532fab
Faulting module name: SSAudioOSD.dll, version: 0.0.0.0, time stamp: 0x57ee0d04
Exception code: 0xc00000fd
Fault offset: 0x00006091
Faulting process id: 0x3544
Faulting application start time: 0x01d4aa169417329e
Faulting application path: G:\Programs\Samsung Magician\SamsungMagician.exe
Faulting module path: C:\Program Files\Steelseries\SS Audio\Foundation\SSAudioOSD.dll
Report Id: 2b896768-70a0-487a-903e-fae892c3d18d
Faulting package full name:
Faulting package-relative application ID:

5:33

The Open Procedure for service "BITS" in DLL "C:\Windows\System32\bitsperf.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

5:35

The Open Procedure for service "ESENT" in DLL "C:\Windows\system32\esentprf.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

The Open Procedure for service "Lsa" in DLL "C:\Windows\System32\Secur32.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

The Open Procedure for service "MSDTC" in DLL "C:\Windows\system32\msdtcuiu.DLL" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

Unable to open the Server service performance object. The first four bytes (DWORD) of the Data section contains the status code.

The Open Procedure for service "WmiApRpl" in DLL "C:\Windows\system32\wbem\wmiaprpl.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

those are all around the time that it happened i believe i have a couple more around 4:42 ill post just in case as well
4:42

The Open Procedure for service "ESENT" in DLL "C:\Windows\system32\esentprf.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

The Open Procedure for service "Lsa" in DLL "C:\Windows\System32\Secur32.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

The Open Procedure for service "MSDTC" in DLL "C:\Windows\system32\msdtcuiu.DLL" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

Unable to open the Server service performance object. The first four bytes (DWORD) of the Data section contains the status code.

The Open Procedure for service "WmiApRpl" in DLL "C:\Windows\system32\wbem\wmiaprpl.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

 

[Ralston18]

Try downloading and re-running the Samsung diagnostic software again.

 

[stingrayx1969]

Okay, what do I do after? play a game see if it still happens?

 

[Ralston18]

Yes.

It may be helpful to clear the Event Viewer logs beforehand. Just to start "fresh".

 

[stingrayx1969]

Okay, ill do that and get a couple games and see what happens. Ill keep you updated and thanks for the help thus far!

 

[stingrayx1969]

so far so good, ill get more game tomorrow and see if it stays good. Thanks for the help!

 

[stingrayx1969]

Hello everyone, I have a problem on my computer too, my computer suddenly shuts down when I play League Of Legends, he started doing this to me a month ago, and before that I had do a pose of the game of 2 months (during the holidays), before the holidays it did not do that to me, but maintain every 10 minutes of play (approximately) it goes out. It turns off completely and takes 3 minutes before I can turn it back on, so I told myself that it's a problem of overheating but even with a plate with a fan (laptop) it turns off anyway and when I touch it does not look hot .. So is it overheating? if so, why and how to fix it? or is it a configuration problem? which and how to fix it?

Thats how mine was, maybe follow the steps he gave me and put your computer specs and errors and that way they can get an idea of whats going on.

 

[stingrayx1969]

Okay so it happened again, There are no errors around the time that it happened just when I start up the computer. These are the ones that are on start up

The Open Procedure for service "WmiApRpl" in DLL "C:\Windows\system32\wbem\wmiaprpl.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

Unable to open the Server service performance object. The first four bytes (DWORD) of the Data section contains the status code.

The Open Procedure for service "MSDTC" in DLL "C:\Windows\system32\msdtcuiu.DLL" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

The Open Procedure for service "Lsa" in DLL "C:\Windows\System32\Secur32.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

The Open Procedure for service "ESENT" in DLL "C:\Windows\system32\esentprf.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

 

[stingrayx1969]

Also those are the errors under windows tab, I went to the System one and theres 2 under there around the time

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
and APPID
{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
and APPID
{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

The WsDrvInst service failed to start due to the following error:
The system cannot find the file specified.

 

[nikoskostantopoulow]

Crashes in general is either from memory or from a faulty driver.
Run memtest for starters and check your drivers.

 

[stingrayx1969]

Crashes in general is either from memory or from a faulty driver.
Run memtest for starters and check your drivers.

So I ran memtest and came back with 0 errors I saved the log as well just dont know how to post it.

 

[Ralston18]

Suggestions:

Try running Windows' built in troubleshooters.

Then try System File Checker (SFC)

https://www.howtogeek.com/222532/how-to-repair-corrupted-windows-system-files-with-the-sfc-and-dism-commands/

http://m.majorgeeks.com/content/page/how_to_use_microsoft_system_file_checker_or_sfc_scannow.html


Read first and look for similar links and information as you deem necessary.

 

[stingrayx1969]

Suggestions:

Try running Windows' built in troubleshooters.

Then try System File Checker (SFC)

https://www.howtogeek.com/222532/how-to-repair-corrupted-windows-system-files-with-the-sfc-and-dism-commands/

http://m.majorgeeks.com/content/page/how_to_use_microsoft_system_file_checker_or_sfc_scannow.html


Read first and look for similar links and information as you deem necessary.

Okay so I did both and both came out without any problems,

he SFC came back with

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

so now what would be the next step? :/

should I just download the Windows Media Creation tool and do a Repair from there?

 

[Ralston18]

That is an option.

However, try gaming as you normally do and keep an eye on things.

Look at the Startup tab. Ensure that everything being launched at boot time is something you want to have started or may need to have started.

 

[stingrayx1969]

Yeah I have disabled things I dont want to start up and have things I do enabled already and the thing is when I game once it freezes I cant get Task Manager to go I have to shut it down by holding the power button down

 

[Ralston18]

Anything in Reliability History/Manager?

 

[stingrayx1969]

The only thing that shows there are the times I turn off the computer by holding the power button. It just says the computer wasnt turned off correctly

 

[stingrayx1969]

Okay so update, I checked and i need to do another windows update from the last one i did (1-8-19) and the errors went away yet my game still freezes

 

[Ralston18]

Hardware perhaps....?

Looking back: What PSU do you have - make, model, wattage, age, condition?

PSU's can and do cause any number of errors and varying errors at that.

 

[stingrayx1969]

Hardware perhaps....?

Looking back: What PSU do you have - make, model, wattage, age, condition?

PSU's can and do cause any number of errors and varying errors at that.

EVGA SuperNOVA 650 G1, 80+ GOLD 650W, Fully Modular, 10 Year Warranty
I bought it on May 15,2018

 

[Ralston18]

Running out of ideas.

Question: do you have a G: drive?

Reason:

"Faulting application path: G:\Programs\Samsung Magician\SamsungMagician.exe"

 

[stingrayx1969]

Running out of ideas.

Question: do you have a G: drive?

Reason:

"Faulting application path: G:\Programs\Samsung Magician\SamsungMagician.exe"
yes I do, I have the SSD where i have Windows and my main games and the rest of the stuff I have on a 1tb hard drive

 

[stingrayx1969]

also i found this error on Event Viewer

Faulting application name: msfeedssync.exe, version: 11.0.17763.1, time stamp: 0xd2758d08
Faulting module name: SSAudioOSD.dll, version: 0.0.0.0, time stamp: 0x57ee0d9c
Exception code: 0xc0000005
Fault offset: 0x0000000000008c04
Faulting process id: 0x30d8
Faulting application start time: 0x01d4ad323e5d7178
Faulting application path: C:\Windows\system32\msfeedssync.exe
Faulting module path: C:\Program Files\Steelseries\SS Audio\Foundation\x64\SSAudioOSD.dll
Report Id: fab9d9c0-a85e-4d28-802c-13434b416f00
Faulting package full name:
Faulting package-relative application ID:

I doubt thats the reason but should I re install the SteelSeries application?