Question Computer randomly shuts down while playing Apex

[Verucio]

Hello,

I have problems with my computer shutting of randomly sometimes when I play Apex legends, both my two monitors (no signal) + mouse and keyboard goes dark but the computer keeps it's power on and the fans are still running. It doesn't happen every game I play, sometimes i can play 5+ hours without it even happening once but sometimes it happens every game. I can run other games such as League of legends and PUBG without this happening.

I've checked my temps with HWMonitor and CPU temp (packade (node 0)) doesn't go over 75 C and GPU temp doesn't go over 70 C so I guess this means that the problem isn't overheating related?

About two months ago my PSU broke, and I got a new one, are there any way to check if the PSU that broke affected any other components in my system? Or what might the problem be?

Specs:
CPU: AMD Ryzen 5 1500X with stock cooler
Mobo: MSI X370 Gaming plus
Mem: Corsair Vengeance LPX DDR4 2400MHz 16GB
Hdd: Samsung 850 EVO 500GB SSD
GPU: ASUS Geforce GTX 1060 6GB Expedition OC
PSU: Corsair TX750M, 750W PSU (same PSU as the one that broke)
OS: Windows 10

Thanks, in advance

 

[BringerOfTea]

Is the CPU overclocked in any way or for that matter the GPU? Is so remove it and check.
And the mouse goes black?
Fetch the latest bios. ?

I know that Apex has terrible network performance... but not anything that would account to the sudden loss of power.

 

[Verucio]

I hadn't done any personal overclocking but realized when I entered BIOS that MSI game boost was turned on. I've turned this off and will check if I still get the random shut downs.

Thanks for your help

 

[bro_lando]

Just started having this issue, something notable is that it only happens when i play Apex, and my headphones will start to crackle before the shutdown happens, CPU/GPU temp doesnt seem to be out of the ordinary has only happened when i pay Apex.

 

[MunichResident]

Hello folks,

I had some issue with my GPU: https://forums.tomshardware.com/thr...us-gold-wont-start-even-the-cpu-fan.3531813/#. Finally after a month, a refurbished GPU arrived and I bought a new PSU - yes, it is the Antec 650W HCG gold. It has been working for a week without any issues.

Today, I was playing Apex Legends for ~ 2hours , then suddenly my PC lost power again. Motherboard MSI Gaming plus motherboard has 4 leds onboard - the GPU led was on! I was like "OhS@it" - what is the problem now! I forced the power button to restart, then CPU led was on ! I was like OhMG!.

Then switched off my PSU, then switched on my PC = ok ! everything booted up properly. I went to check the Windows event log to find out what happened.

The last event before pc turned off was the following:
Error 20-11-2019 19:47:22 EventLog 6008 The previous system shutdown at 19:32:39 on ‎20/‎11/‎2019 was unexpected. Warning 20-11-2019 18:30:53 RestartManager 10010 Application 'C:\Windows\SysWOW64\dllhost.exe' (pid 6452) cannot be restarted - Application SID does not match Conductor SID.

I ran CPU, GPU stress tests, superposition benchmark, ran it for a while at least 30 to 45 minutes. My PC was stable no issues. How to debug this situation? I do not know what went wrong.

Check this thread for solution: https://answers.ea.com/t5/Bug-Repor...d7a7ca6e29/m-p/8503399/highlight/false#M18842

 

[MunichResident]

Seems like a MSI B450 Gaming Plus Bios issue. After updating the BIOS(Version 7B87v1B Release Date 2019-11-11 File Size 9.1 MB ), It loos like I do not have similar issues. I have to wait and see anyway.

Hello folks,

I had some issue with my GPU: https://forums.tomshardware.com/thr...us-gold-wont-start-even-the-cpu-fan.3531813/#. Finally after a month, a refurbished GPU arrived and I bought a new PSU - yes, it is the Antec 650W HCG gold. It has been working for a week without any issues.

Today, I was playing Apex Legends for ~ 2hours , then suddenly my PC lost power again. Motherboard MSI Gaming plus motherboard has 4 leds onboard - the GPU led was on! I was like "OhS@it" - what is the problem now! I forced the power button to restart, then CPU led was on ! I was like OhMG!.

Then switched off my PSU, then switched on my PC = ok ! everything booted up properly. I went to check the Windows event log to find out what happened.

The last event before pc turned off was the following:
Error 20-11-2019 19:47:22 EventLog 6008 The previous system shutdown at 19:32:39 on ‎20/‎11/‎2019 was unexpected. Warning 20-11-2019 18:30:53 RestartManager 10010 Application 'C:\Windows\SysWOW64\dllhost.exe' (pid 6452) cannot be restarted - Application SID does not match Conductor SID.

I ran CPU, GPU stress tests, superposition benchmark, ran it for a while at least 30 to 45 minutes. My PC was stable no issues. How to debug this situation? I do not know what went wrong.

My assumption is the following: some restart service triggered some issue - but still, why my GPU led was on and then CPU led ? cannot arrive into a conclusion. I cannot reproduce the error.

Any clues?