Hello,
After installing a brand new graphics card my computer has begun restarting itself at random times. I'm not seeing any blue screen, just a hard restart as if I had just told the computer to restart from the power options menu (screen goes black, then restarts to the Windows login screen). There doesn't seem to be any particular event or time of day that triggers this. Sometimes I can go a whole day without it happening, other times it will happen twice within 30 minutes, but I'd say the average is once a day. It has happened while doing higher intensity tasks like play games, and also while simply browsing the web with no other windows open. I bought the computer about 6-7 years ago premade from Dell, but have since upgraded the PSU, GPU and added a SSD. Below are my specs:
Operating System: Windows 10 Home 64-bit
CPU: AMD Ryzen 3 1200
RAM: 8.00GB Single-Channel DDR4 @ 1197MHz (17-17-17-39)
Motherboard: Dell Inc. 0477DV (AM4)
Graphics: 2047MB NVIDIA GeForce GTX 1660 SUPER (ZOTAC International)
Storage: 931GB TOSHIBA DT01ACA100 (SATA )
465GB Samsung SSD 970 EVO Plus 500GB (Boot Drive)
931GB PHD 3.0 Silicon-Power SCSI Disk Device (USB (SATA) )
PSU: Fractal Design ION+ 660P (bought it used about 1 month ago, was told it was never used)
Things I've tried:
After installing a brand new graphics card my computer has begun restarting itself at random times. I'm not seeing any blue screen, just a hard restart as if I had just told the computer to restart from the power options menu (screen goes black, then restarts to the Windows login screen). There doesn't seem to be any particular event or time of day that triggers this. Sometimes I can go a whole day without it happening, other times it will happen twice within 30 minutes, but I'd say the average is once a day. It has happened while doing higher intensity tasks like play games, and also while simply browsing the web with no other windows open. I bought the computer about 6-7 years ago premade from Dell, but have since upgraded the PSU, GPU and added a SSD. Below are my specs:
Operating System: Windows 10 Home 64-bit
CPU: AMD Ryzen 3 1200
RAM: 8.00GB Single-Channel DDR4 @ 1197MHz (17-17-17-39)
Motherboard: Dell Inc. 0477DV (AM4)
Graphics: 2047MB NVIDIA GeForce GTX 1660 SUPER (ZOTAC International)
Storage: 931GB TOSHIBA DT01ACA100 (SATA )
465GB Samsung SSD 970 EVO Plus 500GB (Boot Drive)
931GB PHD 3.0 Silicon-Power SCSI Disk Device (USB (SATA) )
PSU: Fractal Design ION+ 660P (bought it used about 1 month ago, was told it was never used)
Things I've tried:
- Updated Drivers for GPU and Motherboard Chipset, updated Bios for Motherboard.
- PSU: I bought a brand new Corsair RM750x from Newegg and tried it. The problem persisted so I returned it and kept my current one.
- Checked temps with HWiNFO64 and everything looks good
- Swapped graphics cards with my brother (he had the exact same model), no dice
- Disconnected HDD, still restarted
- Bought a new SSD (the 970 EVO Plus) and cloned old SSD (including Windows) onto it, still restarted. Old SSD is currently disconnected so not listed in specs.
- RAM: Ran Windows Memory Diagnostic Test, no issues found
- Took computer in to a local repair store. Couldn't find any problems, said they ran tests on my CPU, GPU, RAM, Drives.
- Turned off fast startup from Windows Power settings
- Read a lot of forum posts. Similar issues were either not exactly the same or the poster never said what resolved the issue.
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