Question Computer restarting while gaming

Jul 14, 2020
11
0
10
Hi all

I am hoping someone can help me as this is an ongoing problem.

When I play games that are "intensive" my computer will randomly restart, after the restart I can game for hours without any issues. I have been doing research and the only thing I could find was to download BlueScreenView

I have seen about creating minidumps, but this isn't working.

The information in BlueScreenView are as follows:
Bug Check String - IRQL_NOT_LESS_OR_EQUAL

Bug Check Code - 0x0000000a

parameter 1 - 000000ac'4adfda50
parameter 2 - 00000000'000000f
parameter 3 - 00000000'00000001
parameter 4 - fffff801'544d0bb7

caused by driver - hal.dll

caused by address - hal.dll+19bb7

file description - hardware abstraction layer dll

crash address - notskrnl.exe+1c23a0

this dump was from 4 days ago, has restarted many times since and no further dumps were created


Appreciate all the help


Thanks
 
also I play a 2D game, and can play for hours with no restarts

I left out, the power just goes off and comes back on, no BSOD

A few nights ago I had also used memtest64, I started it before going to bed and when I woke up the next morning the PC had restarted itself, using event viewer the only event that showed up was Event ID 41 (Kernal - Power)
 
Last edited:
Ok so, today I had heaven benchmark on and it crashed again

i got the Kernal - power event id 41

but also got event ID 10110 & 10111

With event ID 10111 it says, the device HID-coiomplian headset (location(unknown)) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem
 
will be trying psu and different memory, but just needing to get my hands on them

memory is a bit difficult atm as it is ddr3 only mobo

when i get them and test, will post back up here
 
I tried a new PSU, did a memtest which I let run for 4-5 hours, No crashes.

Changed back to my old psu, ran memtest again, ran for 7-8 hours with no restart.

Shut down computer for 5 minutes to reset it, and then using old psu start heaven benchmark back up, and it restarted immediately

I got event ID 41, but no ID 10110 or 10111
 
is their anyway I can try and isolate if it's a motherboard failure?

Because I don't want to buy new mobo, CPU, RAM if the mobo wasn't the problem (unless I go pre owned market of course)