Question Computer restarting while gaming

[Not Telling]

Hi all

I am hoping someone can help me as this is an ongoing problem.

When I play games that are "intensive" my computer will randomly restart, after the restart I can game for hours without any issues. I have been doing research and the only thing I could find was to download BlueScreenView

I have seen about creating minidumps, but this isn't working.

The information in BlueScreenView are as follows:
Bug Check String - IRQL_NOT_LESS_OR_EQUAL

Bug Check Code - 0x0000000a

parameter 1 - 000000ac'4adfda50
parameter 2 - 00000000'000000f
parameter 3 - 00000000'00000001
parameter 4 - fffff801'544d0bb7

caused by driver - hal.dll

caused by address - hal.dll+19bb7

file description - hardware abstraction layer dll

crash address - notskrnl.exe+1c23a0

this dump was from 4 days ago, has restarted many times since and no further dumps were created


Appreciate all the help


Thanks

 

[rgd1101]

full system spec? include make and model of the psu

 

[Not Telling]

cpu - i7 4790k

mobo - msi gaming 5

ram - 16gb ddr3

psu -- corsair RM850

gpu - EVGA gtx 1080ti FTW3

HDD - WD Blue 1TB

SSD - Samsung 256GB

 

[Not Telling]

also I play a 2D game, and can play for hours with no restarts

I left out, the power just goes off and comes back on, no BSOD

A few nights ago I had also used memtest64, I started it before going to bed and when I woke up the next morning the PC had restarted itself, using event viewer the only event that showed up was Event ID 41 (Kernal - Power)

 

[Not Telling]

Ok so, today I had heaven benchmark on and it crashed again

i got the Kernal - power event id 41

but also got event ID 10110 & 10111

With event ID 10111 it says, the device HID-coiomplian headset (location(unknown)) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem

 

[rgd1101]

run memory test and benchmark?

 

[Not Telling]

I have used memtest 64 overnight a couple times, both times it restarted

i use heaven benchmark, and it usually only goes 30-60 seconds before restarting

 

[rgd1101]

sorry miss the other post.
test in safe mode?
if it keep say power, get another psu for testing or take the gpu out and use the igpu

 

[Not Telling]

will be trying psu and different memory, but just needing to get my hands on them

memory is a bit difficult atm as it is ddr3 only mobo

when i get them and test, will post back up here

 

[rgd1101]

don't see why you can't try

 

[Not Telling]

I tried a new PSU, did a memtest which I let run for 4-5 hours, No crashes.

Changed back to my old psu, ran memtest again, ran for 7-8 hours with no restart.

Shut down computer for 5 minutes to reset it, and then using old psu start heaven benchmark back up, and it restarted immediately

I got event ID 41, but no ID 10110 or 10111

 

[Not Telling]

Just started heaven benchmark back up, ran for 45 minutes with no crashing

I am starting to become very confused with all of this

 

[rgd1101]

possible the motherboard is failing.
what the new psu model?

 

[Not Telling]

Corsair RM650

 

[Not Telling]

is their anyway I can try and isolate if it's a motherboard failure?

Because I don't want to buy new mobo, CPU, RAM if the mobo wasn't the problem (unless I go pre owned market of course)

 

[Mr.Spock]

you didn't mention your CPU temps?

Just started heaven benchmark back up, ran for 45 minutes with no crashing

I am starting to become very confused with all of this

 

[Not Telling]

CPU - 60-65c

GPU - 70-75c


Temps above are from using heaven benchmark. While normal gaming it's approx 10c lower again