Hello,
I built this computer in 2018 and I've been using it without any problem until the last 3 weeks.
Currently, whenever I try to play WoW or any other program (Furmark etc.) which uses a graphics card, the computer restarts itself.
Event Viewer:
Downloaded OCCT from https://www.ocbase.com/
OCCT test passed:
Power test restarted in 5 mins:
I couldn't find the problem, and I don't want to bring it to that local technical service again. Can anyone have a suggestion?
I built this computer in 2018 and I've been using it without any problem until the last 3 weeks.
Currently, whenever I try to play WoW or any other program (Furmark etc.) which uses a graphics card, the computer restarts itself.
- Built this computer:
- Samsung 970 EVO 250GB M.2 - Solid state drive
- Intel Core i5 8400 - Processor
- Corsair Vengeance LPX - 16 GB RAM
- MSI GTX 1060 6GT OCV1
- Cooler Master MasterBox Q300L - Minitowermodel
- MSI Z370M GAMING PRO AC - Motherboard
- EVGA Supernova 550 G2
- Since there was no space for WoW, bought:
- Western Digital Wd40Ezrz Blue 4 Tb Hdd Desktop Sata 6 Gb/S
- Removed the games from SSD and re-installed them to HDD.
- In a few days, the computer started to restart itself while playing WoW.
- Bought a high-quality thermal paste. Cleaned and refreshed GPU and CPU paste. I think it made it a bit worse. According to some tests like Furmark, it was shutting down when GPU is around 75 degrees. CPU was ok.
- I brought the PC to a local technical service. They told me that the CPU fan needs to be replaced, even if I told them about tests.
- I accepted their suggestion, and they replaced it to:
- Cooler Master MasterLiquid ml120
- When I brought it back home, I directly started playing WoW Classic (which is a low requirement game of WoW). It shut down itself 2 times in 5 minutes. I called them and they told me that it was fine at service and passed 3DMark etc. they wanted me to bring it back tomorrow morning.
- After the call, I kept trying to play retail WoW (higher requirements), it never restarts itself for a week.
- I brought it back to technical service, they told me that GPU needs to be replaced.
- I bought this Graphic card and nothing changed:
- Sapphire PULSE RX 5600 XT 6G GDDR6
Event Viewer:
Downloaded OCCT from https://www.ocbase.com/
OCCT test passed:
Power test restarted in 5 mins:
I couldn't find the problem, and I don't want to bring it to that local technical service again. Can anyone have a suggestion?