Question Computer restarts randomly ?

[D3AN]

hi. lately my computer has been restarting itself from time to time, and the only thing it throws at me is
Kernel-Power 41 (63). No BSOD and with the code it just restars.. I tried to see if it created a minidump file but it didn't, even though I have minidump creation turned on.

my components are:
CPU AMD Ryzen 5 5600
Ram 32GB kingston fury
GPU AMD RADEON RX 7800 XT
Motherboard Asus PRIME B550-PLUS

Does anyone have any experience with this?

Thank you in advance for your answers.

 

[Aeacus]

PSU make and model (or part number) is? Also, how old the PSU is, and was the PSU bought new or used/refurbished?

 

[D3AN]

PSU make and model (or part number) is? Also, how old the PSU is, and was the PSU bought new or used/refurbished?

The PSU is new from December 2024 I bought it because I was planning to buy a more powerful GPU. PSU be Quiet! Pure Power 12 M 850W

There was no problem until May, but in the last 2 weeks the computer started to restart. I have had the GPU since February.

 

[Roland Of Gilead]

Hey there,

Are you overclocking either CPU and/or GPU? If so, take the OC's off and test again?

Kernal Power 41 error, means only that the system power was interrupted.

Are all system drivers, including chipset, and GPU driver up to date?

What bios are you running?

 

[D3AN]

Hey there,

Are you overclocking either CPU and/or GPU? If so, take the OC's off and test again?

Kernal Power 41 error, means only that the system power was interrupted.

Are all system drivers, including chipset, and GPU driver up to date?

What bios are you running?

Hi
yes about 2 months ago I overclocked the processor. via AMD Ryzen Master.
All drivers are up to date I checked that.
Bios is also the latest.

I will try to remove the overclocking. Thanks for the advice.

 

[Roland Of Gilead]

When you updated the bios, did you clear CMOS? This is important as if it's not done, then remnants of old microcode can linger, causing issues, with voltage tolerances.

 

[D3AN]

When you updated the bios, did you clear CMOS? This is important as if it's not done, then remnants of old microcode can linger, causing issues, with voltage tolerances.

no I didn't clear CMOS I didn't know that had to be done. how do I clear it?

 

[Roland Of Gilead]

So, I've the same mobo as you. It's straight forward enough.

1. Power down system. Remove all external cabling (Power cord, USB devices etc)
2. Remove side panel for access.
3. Remove GPU (carefully).
4. Remove CMOS battery (coin battery under the rear of where the GPU would be).
5. Using a flathead screwdriver, touch the 2 pins marked CLRTC on the mobo (which is at it's outer edge where the USB connectors are) and hold in place for 10-20 seconds.
6. Put battery back in.
7. Put GPU back in.
8. Put side panel back on.
9. Reconnect power cord and peripherals.

When you boot up, you should be presented with a different screen than normally. It will prompt you to press F1 to go into bios and reconfigure to your settings.

Once done, fire it up, and then test again.

View: https://www.youtube.com/watch?v=7Uxy6J1Egqk

 

[Aeacus]

PSU be Quiet! Pure Power 12 M 850W

It's a great quality PSU, so, it would be slim that the PSU would be the issue.

Another option would be CPU/GPU overheat. Rarely MoBo VRM or main electricity grid issue.
Temps you can monitor with HWinfo64.

 

[D3AN]

So, I've the same mobo as you. It's straight forward enough.

1. Power down system. Remove all external cabling (Power cord, USB devices etc)
2. Remove side panel for access.
3. Remove GPU (carefully).
4. Remove CMOS battery (coin battery under the rear of where the GPU would be).
5. Using a flathead screwdriver, touch the 2 pins marked CLRTC on the mobo (which is at it's outer edge where the USB connectors are) and hold in place for 10-20 seconds.
6. Put battery back in.
7. Put GPU back in.
8. Put side panel back on.
9. Reconnect power cord and peripherals.

When you boot up, you should be presented with a different screen than normally. It will prompt you to press F1 to go into bios and reconfigure to your settings.

Once done, fire it up, and then test again.

View: https://www.youtube.com/watch?v=7Uxy6J1Egqk

I can't undo the overclocking, Ryzen Master doesn't work on Win 11
I will try clear CMOS.

 

[D3AN]

So, I've the same mobo as you. It's straight forward enough.

1. Power down system. Remove all external cabling (Power cord, USB devices etc)
2. Remove side panel for access.
3. Remove GPU (carefully).
4. Remove CMOS battery (coin battery under the rear of where the GPU would be).
5. Using a flathead screwdriver, touch the 2 pins marked CLRTC on the mobo (which is at it's outer edge where the USB connectors are) and hold in place for 10-20 seconds.
6. Put battery back in.
7. Put GPU back in.
8. Put side panel back on.
9. Reconnect power cord and peripherals.

When you boot up, you should be presented with a different screen than normally. It will prompt you to press F1 to go into bios and reconfigure to your settings.

Once done, fire it up, and then test again.

View: https://www.youtube.com/watch?v=7Uxy6J1Egqk

I did everything according to the instructions. Thanks for the advice. I'm going to test it now, hopefully it will solve my problem.
I'll let you know if that solves the problem.

 

[D3AN]

It's a great quality PSU, so, it would be slim that the PSU would be the issue.

Another option would be CPU/GPU overheat. Rarely MoBo VRM or main electricity grid issue.
Temps you can monitor with HWinfo64.

I checked the temperatures, nothing is overheating.

 

[Roland Of Gilead]

Yes, let us know how yiuu get on 👍

 

[D3AN]

Yes, let us know how yiuu get on 👍

hi, my problem was solved by clearing CMOS.
Thanks for the advice

 

[Roland Of Gilead]

hi, my problem was solved by clearing CMOS.
Thanks for the advice

Wahoo! 😉 excellent. I'm glad it's worked out for you. If there's anything else you need help with, just let us know.