Computer won't detect my sound card

[Nuruize]

I have an ASUS Streix raid pro and i installed it yesterday on my computer on my pcie 4 slot on my asrock z97 mobo using a dual molex to 6 pin adapter because my gpu is using the only 2 6 pins i had.

This morning I took my sound card out because I wanted to put it in the pcie 1 slot instead so it is above my gpu and not underneath it where thr fans are but now my computer won't detect my sound card.

I tried putting it back in the original pcie 4 slot where i first had it but computer still won't detect it. I've tried to reinstall the driver but the installation gets so far and says error no sound card device detected. The led on the sound card is on inside the tower so it must be recieing power but my pc won't detect it I don't know what to do.

 

[Nuruize]

Ok thanks I'll just have to try the bios and cmos option when I'm home then and post wether it works or not thankyou very much

 

[Nuruize]

I'm home now, I pressed F2 when my pc was starting up to enter the menu thing, I think f2 is the right key? I have found a load uefi defaults but I can't find a load bios defaults? Do I need to do the load uefi defaults or don't touch that

 

[boju]

Yeah that's it. Uefi is another name for bios. Uefi bios.

 

[Nuruize]

Oh well I didn't do the uefi thing I went and did the cmos thing instead by taking battery out and putting back in. I'm now on a screen that I can either press f1 to continue or f2 to run setup or f11 for boot menu?

 

[Nuruize]

I pressed F2 for setup and the only thing I did was set the date and time. Logged in and its detected it!!! Thankyou so so much I appreciate it so much I can't express how grateful I am really. I'm going to install the latest driver for it now. Do I need to install the as media USB one and firmware one too or just the driver. Asus Strix Raid Pro

 

[boju]

Ohhh very good, well done.

Try just the driver first. Im guessing firmware is for the sound card's built-in software on the card itself, similar to a graphics card. If it's running fine i wouldn't worry about it.

Im not sure about asmedia, might need it.

 

[Nuruize]

When it comes to plugging my razer tiamt 7.1 v2 into my soundcard, do i put my green jack into the headphone slot or the front speaker slot. I know that pink goes into mic, grey into side, orange into center and black into rear but with it being a 7.1 headset do i need to put the green one into front jack or headphone jack to utilise the full surrround sound effect? or do i not bother with the colored jacks and instead set up the amp box thing that came with the soundcard just put my ic and audio jack into that i'm so confused

 

[boju]

Green is usually fronts so id assume your headphones would use that in combination with the other jacks. Think the headphones jack is only for stereo headphones.

Booklet the sound card comes with should give congratulations.

There's a YouTube vid too i found may come in handy.

https://www.youtube.com/watch?v=keZqoQUe9ug&t=27s

 

[Nuruize]

Yeah i've already watched that, and read the manual. it's just if i put the green jack into the front jack instead of headphone jack, 7.1 surround works but my mic doesn't work and inwdows doesn't detect that my strix sound card has a mic attatched in the pink slot but if i put the green jack into the headphone jack instead the mic works and my pc detects a mic plugged into the pink slot then but i'm stuck using stereo only if I do that...

Edit: Ok so I manage to get the mic working by unplugging the jack and putting it back in but i'm given a choice between choosing from line in or microphone. Is one better than the other not sure which one i'm supposed to select haha sorry

 

[boju]

Oh right. Bit odd that, i'd say it'll be a simple silly setting somewhere.

Seen this in the manual, page 26.

"5. I can’t hear audio input (Mic, Line-in, AUX, etc.) from my
speakers.

• Please select the correct input as the recording source. If you are
using Windows Vista/Win 7, please also go to system audio control
panel to see the current default recording/input device is right.

• Please remember to turn on the digital monitoring button for that
recording source"

Check in Window's recording devices and see if there's something there worth changing.

 

[Nuruize]

I have the mic on I just had to unplug the jack and plug it back in. I just don't know if i'm supposed to choose microphone or line in. and my headphones give off a feint fuzzy sound when all the volumes on everything is maxed out but no audio is on

 

[boju]

Microphone or line in should be the same, probably for convenience if you had a vinyl player or something playing Elvis records while you talk and shoot things up in games

The fuzzy sound like maybe Windows volume is too high. Try set Windows volume lower and use Asus's volume to make the difference. That's if they're independent and Asus doesn't control Windows volume.

 

[Nuruize]

I installed that asmedia usb 3.1 driver on the soundcard website to see if that would fix the issue but it hasn't and I alos think I may have messed up because I just realise it's a usb driver for im assuming asus motherboards usb ports and i'm using an asrock z97 motherboard and already had my usb drivers installed for it which wern't asmedia ones

 

[boju]

Asmedia wouldn't have replaced your current usb drivers. Doubt it'll conflict. Can uninstall asmedia drivers from device manager.

 

[Nuruize]

And also everything related to my strix sound card in device manager has the number 2 infront of it and under universal serial bus controllers there's Asmedia USB Root Hub and Asmedia USB3.0 eXtensible Host Controller there. Should I disable and uninstall them?

 

[boju]

Looks like drivers have been installed twice. Once from windows and again from Asus?. Try uninstall the lot. Reboot and see again in device manager if Windows reinstalls drivers for it.

 

[Nuruize]

Everytime i try to disable then uninsstalll the asmedia 3.0 usb extensible host controller - 1.0 mirosoft then restart mt computer and check in device manager it just reappears i can't get rid of it

 

[boju]

If it's reappearing means Windows has detected asmedia usb controller on your motherboard and is fine to let it be.

 

[Nuruize]

so it's something to do with the soundcard then? How is the soundcard a usb controller i'm so confused haha. I suppose i should reinstall that asmedia driver on the soundcard website then?

 

[boju]

Most likely for usb headphones. The sound card can route it's audio via usb. Id leave it.

Try removing sound card drivers and restart in case there's a conflict there causing distortion at high volume. Check if Windows installs drivers on its own after restarting.

If distortion still happens it could be just the headphones or mic too sensitive maybe?

 

[Nuruize]

IT says I installed that asmedia thing on the 5th which was after i installed my soundcard earlier because i installed my soundcard on the 4th. I can't seem to get rid of it though

 

[Nuruize]

just tried unsintalling the drivers for sound card then the usb thing, I can't get rid of it and my sound card is still in brackest saying (2) but windows only give s me windows updates

 

[Nuruize]

Must be tied into the sound card somehow, I just don't know why in device manager my sound card has a number in brakcest next it it, it now has a (3)

 

[Nuruize]

its under the audio inputs and outputs section on device manager.

Line (4- Strix Sound Card)
Microphone (4- Strix Sound Card)
SPDIF Out (4- Strix Sound Card)
Speakers (4- Strix Sound Card)

is what they all listed as. When I pull my headphone jacks out they dissapear but as soon as I plug them back in it comes back up with the same number

 

[Nuruize]

Once i've got it fixed to remove those numbers i'm jkust going to leave it at that and not do anything else with it