Question Constant hard crashing whilst gaming ?

[Orc419]

Hello I have been trying to troubleshoot a crashing issue on my PC while gaming. It seems to happen with any game within about 30 minutes of playing. Previously I was trying to troubleshoot a Kernal 41 issue and decided to reset my PC as I believed a program was causing the crashing. I did a full reset and deleted all local files and reinstalled windows. But this did not work and the first game I installed after the reset did the same hard crash as before. I am beginning to believe it is a hardware issue now, but I don't know where to begin.

Can someone please help me with the event viewer log from the crash and the minidump file? I do not know how to interpret the data on them.

https://drive.google.com/file/d/1TfkAe_quSj1O-W56QFm7CC1YT0POl6gk/view?usp=drive_link

Any help would be greatly appreciated.

Thank you.

 

[drivinfast247]

List all PC specs

 

[Aeacus]

Full system specs, including PSU make and model (or part number) is? Also, how old the PSU is, and was the PSU bought new or used/refurbished?

 

[Orc419]

Hello, yes sorry I should have included that in the first post.

Windows 11
Mobo - Gigabyte x590 Aorus Xtreme
CPU - AMD 5950x
AIO - Aorus Waterforce 360 rad
GPU - 3090 FE
RAM - 32 GB DDR4 4266 Trident Z
Storage - 1 tb m.2
PSU - Seasonic 1300 Platinum

This was a new build that was bought off of FB marketplace from someone heavily into tech. The listing said all parts were new, so I assume that the PSU was brand new.

Also, I tested the twice RAM using memtest86 and found no issues either time. I am leaning heavily towards a RAM issue still..

 

[helper800]

Hello, yes sorry I should have included that in the first post.

Windows 11
Mobo - Gigabyte x590 Aorus Xtreme
CPU - AMD 5950x
AIO - Aorus Waterforce 360 rad
GPU - 3090 FE
RAM - 32 GB DDR4 4266 Trident Z
Storage - 1 tb m.2
PSU - Seasonic 1300 Platinum

This was a new build that was bought off of FB marketplace from someone heavily into tech. The listing said all parts were new, so I assume that the PSU was brand new.

Also, I tested the twice RAM using memtest86 and found no issues either time. I am leaning heavily towards a RAM issue still..

That RAM speed is nearly impossible in a 1:1 ratio. Set it to a lower DOCP profile like 3600-4000 MT/s or reset them to JEDEC speeds for testing purposes. Did you do a clean install of windows? What is the exact model of the Seasonic platinum 1300w PSU? Have all of the CPU power cables in the top left of the motherboard installed? have three 8 pin cables to and from the PSU plugged into the 3090 FE?

 

[Aeacus]

Previously I was trying to troubleshoot a Kernal 41 issue

Power delivery. Either overheating CPU/GPU or PSU issue. Rarely, MoBo VRMs or main electricity grid.

So, what are under load temps for CPU and GPU?
You can use HWinfo64 in sensors mode for seeing temps: https://www.hwinfo.com/download/

What is the exact model of the Seasonic platinum 1300w PSU?

There is only one: Seasonic PRIME PX-1300,
specs: https://seasonic.com/prime-px/

have three 8 pin cables to and from the PSU plugged into the 3090 FE?

RTX 3090 FE doesn't use 3x 8-pin PCI-E power cables. Instead, it uses 12-pin PCI-E (forerunner of 12VHPWR connector),
specs: https://www.techpowerup.com/gpu-specs/geforce-rtx-3090.c3622

So, OP must use an adapter.

This was a new build that was bought off of FB marketplace from someone heavily into tech. The listing said all parts were new, so I assume that the PSU was brand new.

PRIME PX-1300 was released in 2019. So, it would be safe to assume that your PSU is at least 6 years old. Now, PRIME PX-1300, with 12 year warranty, is a great quality PSU.

(Oh, PSU's warranty did transfer over you as well, since Seasonic is only one who offers transferable warranty. But this is a secret 🤫 source, and with this, when need be, you can RMA the PSU.)

In most situations, great quality PSU should not act up. Unless previous owner abused it somehow. Still, PRIME is robust and i'm doubtful that PSU would be an issue. Nevertheless, PSU issue can not be ruled out since there are lemons even among the best. And kernel ID41 is power delivery error, pointing towards PSU to be one possible source of the issue.

So, to rule out PSU's issue, do try with 2nd, good/great quality, known to work PSU. If all is well with 2nd PSU, you can RMA your PX-1300 and get working replacement, whereby after that, you're golden.

Btw, welcome to the PRIME family!

(I'm running two PRIME units myself, but mine are TX-650 ones, powering my Skylake and Haswell builds, full specs with pics in my sig.)

 

[helper800]

RTX 3090 FE doesn't use 3x 8-pin PCI-E power cables. Instead, it uses 12-pin PCI-E (forerunner of 12VHPWR connector),
specs: https://www.techpowerup.com/gpu-specs/geforce-rtx-3090.c3622

I am well aware. The requirement for the adapter is 3x8 pin PCIe power connectors, correct? I am asking if they are daisy chaining any of the PCIe power cables to and from the PSU and the graphics card.

There is only one: Seasonic PRIME PX-1300,
specs: https://seasonic.com/prime-px/

There were several versions of that PSU over the years.

 

[Orc419]

That RAM speed is nearly impossible in a 1:1 ratio. Set it to a lower DOCP profile like 3600-4000 MT/s or reset them to JEDEC speeds for testing purposes. Did you do a clean install of windows? What is the exact model of the Seasonic platinum 1300w PSU? Have all of the CPU power cables in the top left of the motherboard installed? have three 8 pin cables to and from the PSU plugged into the 3090 FE?

The memory frequency is actually set to default now; I had reset the BIOS during troubleshooting. All DRAM settings are auto, and the memory frequency is 2133 MHz per BIOS default. I was just copied the specs from the owner when I wrote this out, apologies for the confusion.

A clean install was done. The PSU as stated above is the PX-1300. All cables are correctly plugged in.

Power delivery. Either overheating CPU/GPU or PSU issue. Rarely, MoBo VRMs or main electricity grid.

So, what are under load temps for CPU and GPU?
You can use HWinfo64 in sensors mode for seeing temps: https://www.hwinfo.com/download/


There is only one: Seasonic PRIME PX-1300,
specs: https://seasonic.com/prime-px/


RTX 3090 FE doesn't use 3x 8-pin PCI-E power cables. Instead, it uses 12-pin PCI-E (forerunner of 12VHPWR connector),
specs: https://www.techpowerup.com/gpu-specs/geforce-rtx-3090.c3622

So, OP must use an adapter.


PRIME PX-1300 was released in 2019. So, it would be safe to assume that your PSU is at least 6 years old. Now, PRIME PX-1300, with 12 year warranty, is a great quality PSU.

(Oh, PSU's warranty did transfer over you as well, since Seasonic is only one who offers transferable warranty. But this is a secret 🤫 source, and with this, when need be, you can RMA the PSU.)

In most situations, great quality PSU should not act up. Unless previous owner abused it somehow. Still, PRIME is robust and i'm doubtful that PSU would be an issue. Nevertheless, PSU issue can not be ruled out since there are lemons even among the best. And kernel ID41 is power delivery error, pointing towards PSU to be one possible source of the issue.

So, to rule out PSU's issue, do try with 2nd, good/great quality, known to work PSU. If all is well with 2nd PSU, you can RMA your PX-1300 and get working replacement, whereby after that, you're golden.

Btw, welcome to the PRIME family!

(I'm running two PRIME units myself, but mine are TX-650 ones, powering my Skylake and Haswell builds, full specs with pics in my sig.)

I have been running HWInfo to monitor temps as I initially believed that was the cause. I have been running the data log as I play since the PC hard resets, and comb through it after and have not seen the CPU or GPU hit high temperatures or spike. In game logging before a crash show them both never reaching 70 degrees Celsius.

Thank you for the advice on the warranty! I was thinking the PSU could be the cause but I didn't know any way to test it. I can probably find someone else to come swap it out for a bit to test that. I will see if I can make that happen!

 

[Aeacus]

I am well aware. The requirement for the adapter is 3x8 pin PCIe power connectors, correct? I am asking if they are daisy chaining any of the PCIe power cables to and from the PSU and the graphics card.

Well, you didn't say that you're aware. What you said, was direct connection from PSU to the GPU, without any kind of adapter (or power cable extensions in that matter). So, i corrected that.

GPU 12-pin PCI-E adapter does use 3x 8-pin PCI-E cables, but PX-1300 has only one PCI-E power cable that has two 8-pin connectors per 1 cable. All other PCI-E cables (6 of them) are with individual connector. So, even when OP used that one daisy-chained power cable, i doubt it being the culprit.

There were several versions of that PSU over the years.

Yes, there are several PRIME PSUs made over the years, but only one 1300W 80+ Platinum unit.

Original PRIME series, Gold and Platinum ones, went as high as 1200W. Titanium one, as high as 1000W. I have the original PRIME, SSR-650TD.
Successor of PRIME, PRIME Ultra series, any efficiency, went as high as 1000W. I have one PRIME Ultra as well, SSR-650TR.
3rd iteration of PRIME series, GX/PX/TX (current lineup), has Gold (GX) going as high as 1000W. Platinum (PX) and Titanium (TX) go as high as 1600W, while also including 1300W models.

So, there is no way that OP can have any other PRIME 1300W Platinum unit, other than one and only PRIME PX-1300.

I was thinking the PSU could be the cause but I didn't know any way to test it.

Only way to test a PSU, is with another PSU (replacement).

Now, there are PSU testers out there and there is also paperclip method, but they all are useless.
All those testers (including paperclip method) does, is turning on the PSU and that's it. Testers can also show voltages when PSU is turned on, but that with 0 load on the PSU itself.

It's like you turning on the car engine and when engine starts, you instantly assume that the car drives just fine, without ever doing the test drive (feel how car handles, test brakes, hear if engine sounds normal etc.).
So, no. Just turning on the PSU, without putting any load to it, doesn't mean PSU works fine.

Proper PSU testing equipment costs thousands, if not tens of thousands of dollars and is very expensive.
E.g here's TH's PSU testing equipment and methodology: https://www.tomshardware.com/reviews/how-we-test-psu,4042-2.html

 

[helper800]

Yes, there are several PRIME PSUs made over the years, but only one 1300W 80+ Platinum unit.

Original PRIME series, Gold and Platinum ones, went as high as 1200W. Titanium one, as high as 1000W. I have the original PRIME, SSR-650TD.
Successor of PRIME, PRIME Ultra series, any efficiency, went as high as 1000W. I have one PRIME Ultra as well, SSR-650TR.
3rd iteration of PRIME series, GX/PX/TX (current lineup), has Gold (GX) going as high as 1000W. Platinum (PX) and Titanium (TX) go as high as 1600W, while also including 1300W models.

So, there is no way that OP can have any other PRIME 1300W Platinum unit, other than one and only PRIME PX-1300.

This is incorrect. The, "Seasonic PRIME Platinum 1300w PSU," came out in 2018/19. The PSU you have linked to is the, "Seasonic Prime PX-1300w PSU," and they are distinctly different PSUs. I believe there were also at least two versions of the PRIME PX-1300w, one that was ATX3.0 and one that was not ATX 3.0 under the same exact model number.

 

[Aeacus]

The, "Seasonic PRIME Platinum 1300w PSU," came out in 2018/19.

That much i already told above that PX-1300 came out in 2019.

But there has never been PRIME Platinum 1300W. Max is 1200W. Released in 2016.
Lineup: https://seasonic.com/prime-platinum/

PRIME Ultra was released in 2017.

In 2019, Seasonic also launched OneSeasonic initiative, where new naming scheme was introduced,
announcement: https://knowledge.seasonic.com/article/73-our-new-initiative-oneseasonic

And from that point onwards (2019), all Seasonic PSUs had new naming, with GX/PX/TX.

I believe there were also at least two versions of the PRIME PX-1300w, one that was ATX3.0 and one that was not ATX 3.0 under the same exact model number.

How about you cite the source to prove your claims?

Since what you believe, doesn't instantly mean it is so (unless you are an Ork from Warhammer 40K, where when you believe something is true, then it will actually become so, brought into being in realspace through the power of the Immaterium by your gestalt psychic ability. Otherwise - No.).

There is no ATX 3.x PX-1300. PX-1300 is ATX 2.x.

I guess you messed up PX-1300 with PX-1600, since for PX-1600, there yes, are two variants,
ATX 2.x one: https://seasonic.com/prime-px/
ATX 3.x one: https://seasonic.com/atx3-prime-px/

 

[helper800]

That much i already told above that PX-1300 came out in 2019.

But there has never been PRIME Platinum 1300W. Max is 1200W. Released in 2016.
Lineup: https://seasonic.com/prime-platinum/

PRIME Ultra was released in 2017.

In 2019, Seasonic also launched OneSeasonic initiative, where new naming scheme was introduced,
announcement: https://knowledge.seasonic.com/article/73-our-new-initiative-oneseasonic

And from that point onwards (2019), all Seasonic PSUs had new naming, with GX/PX/TX.


How about you cite the source to prove your claims?

Since what you believe, doesn't instantly mean it is so (unless you are an Ork from Warhammer 40K, where when you believe something is true, then it will actually become so, brought into being in realspace through the power of the Immaterium by your gestalt psychic ability. Otherwise - No.).

There is no ATX 3.x PX-1300. PX-1300 is ATX 2.x.

I guess you messed up PX-1300 with PX-1600, since for PX-1600, there yes, are two variants,
ATX 2.x one: https://seasonic.com/prime-px/
ATX 3.x one: https://seasonic.com/atx3-prime-px/

I will go on what I know to be true with some images to past and present versions. Here is a review of an older Prime PX-1300w PSU from 2021 that was not the same as the newer one that is ATX 3.0 which comes with a 12VHPWR cable. Did you notice the green PCB where the connectors go on the PSU side? The newer versions use a gray or black PCB in the same place. Here is an unboxing video of the supposedly non-existent Seasonic PRIME Platinum 1300w PSU, although, it is in spanish. Notice how it says Prime Platinum on the PSU in the bottom right. I have a screen capture of it listed in the first link. The PX-1300w that you linked on the Seasonic website comes with a 12VHPWR cable which means that it is ATX 3.0 specced, to my understanding.

The ATX 3.0 standard came out in 2022 and one of its major inclusions was a 12VHPWR cable and the ability for the PSU to push out the power required for it. The variant of the PX-1300w PSU that came with the 12VHPWR cable is the one I am unsure of when it came out. Some time in 2022 or 2023 is what I suspect, and that is the version that is shown on the Seasonic website to this day.

Seasonic mothballs all of its pages for the legacy versions/variants that they have updated versions of the PSU so that makes it impossible to find first party information about them on the Seasonic website.

 

[Aeacus]

The PX-1300w that you linked on the Seasonic website comes with a 12VHPWR cable which means that it is ATX 3.0 specced, to my understanding.

Well, for PX-1300, the 12VHPWR cable is just a late add-on. But that doesn't make the PSU itself ATX 3.x, instead PSU is still ATX 2.x.

Also, that much is said on the specs page:

12VHPWR Cable

FOR PRIME PX-1000 & 1300:
As we continue to improve and update our products, we recently added a 12VHPWR cable to the cable set. Kindly note, during this transition period customers may purchase power supplies that are either with or without this 12VHPWR cable. We apologize in advance for the inconvenience.

In a similar sense, if i take official Seasonic certified 12VHPWR cable and plug it to my PRIME 650 Titanium, from 2016, it doesn't magically make my PSU ATX 3.0. It still is ATX 2.5. Or is it not?

Seasonic mothballs all of its pages for the legacy versions/variants that they have updated versions of the PSU so that makes it impossible to find first party information about them on the Seasonic website.

If there is a will - there is a way.

Wayback machine, from March 26, 2019,
link: https://web.archive.org/web/20190326141042/https://seasonic.com/prime-1300-w-platinum

Did you notice the green PCB where the connectors go on the PSU side? The newer versions use a gray or black PCB in the same place.

About green PCB;
Before name change (named PRIME 1300 Platinum), the PCB is green (seen from wayback machine specs pics and hardly in the unboxing video you linked).
After name change (named PRIME PX-1300), the PCB is also green (seen on PX-1300 specs page + review you linked).

Where do you see the black/gray PCB?

The ATX 3.0 standard came out in 2022 and one of its major inclusions was a 12VHPWR cable and the ability for the PSU to push out the power required for it. The variant of the PX-1300w PSU that came with the 12VHPWR cable is the one I am unsure of when it came out. Some time in 2022 or 2023 is what I suspect, and that is the version that is shown on the Seasonic website to this day.

With the data you shared, the timeline of that PSU is:

2019 - Initial release of the PSU. Model: SSR-1300PD Active PFC F3 (PRIME 1300 Platinum)
2019 - OneSeasonic, renaming of PSUs. Model: SSR-1300PD Active PFC F3 (PRIME PX-1300)
2022 - Addition of 12VHPWR cable to the PSU. While PSU still is ATX 2.x.

I initially thought that Seasonic didn't release the PSU with old name, but i guess they still managed to produce some 🤔 , before moving on to the new name. (Nice to know that now.) Still, the unit itself (innards) is still the same.

Just renaming the PSUs also is evident by other PSUs Seasonic had in 2019.
E.g:
2017 - Initial release of: SSR-1000TR (PRIME Ultra 1000 Titanium) with green PCB. Review: https://www.tomshardware.com/reviews/seasonic-prime-ultra-titanium-1000w-psu,5510-2.html
2019 - Rename of PSU: SSR-1000TR (PRIME TX-1000) with green PCB. Review: https://tech-legend.com/reviews/seasonic-prime-tx-1000/2/
2022 - Addition of 12VHPWR cable to the PSU. While PSU still is ATX 2.x.

Now, if PSU would truly be ATX 3.x, then it would so say on the tin (both the specs page and on part number).
E.g
SSR-1600TR (PRIME TX-1600), review: https://www.tomshardware.com/reviews/seasonic-prime-tx-1600-power-supply-review
SSR-1600TR2 (PRME TX-1600 ATX 3.0), review: https://www.techpowerup.com/review/seasonic-prime-tx-1600-atx-3-0/3.html

Or when there are slight changes to the platform, the PSU part number also changes.
E.g
SSR-650TD Active PFC F3 (PRIME 650 Titanium)
SSR-650TR (PRIME Ultra 650 Titanium)
But renaming only changes model name, keeping part number same (since innards are same);
SSR-650TR (PRIME TX-650)