[SOLVED] Constant unstable ping and time outs on wired connection.

[CRW100]

I have been trying to fix an issue regarding this ping and packet loss. I am on ethernet through powerline, connected to a Router/Modem Netgear C6250. I am on powerline adapters, but the issue still persists while plugged directly into the router, as well as a USB Wi-Fi adapter. Before a few days ago, my connection was normal with a stable 20-30 ping. I have tried restarting router, trying different DNS, and loading a restore point to before the issue.

• Issue started after connection dropped on all devices
• All devices on the network have this issue
• Currently using a Cat7, tried with an old Cat5 with same results

DSL Report: http://www.dslreports.com/speedtest/68249645

With my knowledge I'm out of ideas, will provide more if needed, help is greatly appreciated.

 

[SamirD]

Try running packetlosstest.com. I believe it's an isp issue, and this will help confirm it almost 100%.

 

[CRW100]

These are my results, would this confirm it's on my ISP? Wasn't sure how to determine.

 

[Old Molases]

Seems like an ISP issue. Just to make sure that your router is working perfectly fine try changing and then run the connection test.

 

[SamirD]

These are my results, would this confirm it's on my ISP? Wasn't sure how to determine.

Yep, that's some solid packet loss, which is what I expected. The final test will be to boot a linux live cd/usb and run the same test. If you get it there too, I'm pretty certain it is the isp.

 

[CRW100]

The final test will be to boot a linux live cd/usb and run the same test. If you get it there too, I'm pretty certain it is the isp.

I haven't tried testing in linux yet, but out of curiosity I tried off my phone's hotspot on LTE using my Wi-Fi adapter. 0% packet loss with expected 60-100 ping. So pretty sure it's the ISP (or somewhere after router/modem). I'll contact ISP when I can and see what they can do before buying a separate modem and router.

 

[bill001g]

To avoid the obvious ISP arguments. They will first claim it is your equipment and if that doesn't work they will claim it the server you are running the test to.

What you need to do is run tracert. Then run ping to your router IP that shows no loss. Then if you are lucky you want to show you get loss to hop 2 which is the connection between your house and the ISP. You want to run ping to each hop in the trace until you find the one that shows the loss. Now obviously if you get outside your ISP network then they can properly claim they can't fix is. The problems are almost always in the connection between the ISP and your house or they would have all their customers complaining.

 

[SamirD]

I haven't tried testing in linux yet, but out of curiosity I tried off my phone's hotspot on LTE using my Wi-Fi adapter. 0% packet loss with expected 60-100 ping. So pretty sure it's the ISP (or somewhere after router/modem). I'll contact ISP when I can and see what they can do before buying a separate modem and router.

That's a pretty good test to validate your computer, but the linux test showing the same packet loss will validate the isp issues.

 

[CRW100]

run ping to your router IP that shows no loss. Then if you are lucky you want to show you get loss to hop 2 which is the connection between your house and the ISP. You want to run ping to each hop in the trace until you find the one that shows the loss.

Thanks for the explanation,

First is ping to router. Did multiple tracerts, all similar results on hops. I'll contact them with this and update.

 

[SamirD]

Most cable ISPs can also run a ping internally to your modem and see this packet loss, and if so, it's immediately put into the service queue. Just tell them you're seeing packet loss and want them to run a ping and see if they see it too.

 

[CRW100]

magic comcast man came and did something with my cheap rusty dusty coax cabling 🙌 🙌 🙌 🙌 🙌

 

[SamirD]

magic comcast man came and did something with my cheap rusty dusty coax cabling 🙌 🙌 🙌 🙌 🙌

Sweet! So packetlosstest.com looks good now?