First time posting and I'm relatively inexperienced with hardware, apologies if I mess anything up (and also for how much detail I'm putting in this - I figure maybe some part of it will be helpful???)
I have a HP Omen 16-b0009na, which has an Intel i7 11800H and a NVIDIA RTX 3060, and I've had the laptop for almost exactly three years. It's running Windows 10. For a few months it's been slowing down massively to a pace that I'd comfortably call "half speed", affecting both visuals and audio. Booting is also extremely slow. This only happens when the laptop is plugged in - when it's running on battery, everything works fine. It started out only happening when Task Manager opened, but in the past month has been happening constantly, specifically whenever something slightly strenuous happens (such as opening a program). At its worst, it happens 100% of the time the laptop is on. Playing any game is impossible. Very rarely it works fine for one or two boots, then goes back to slowing down again.
I've figured out from looking at MSI Afterburner's monitors that the CPU clock speed is reducing when the slowdown happens, from 2.3 to 0.8GHz. Every thread I've found about that happening without overheating comes up with "disable Intel Adaptive Thermal Monitor", which I can't do because HP loves to entirely lock BIOS settings down - it's nowhere in the very short list of settings. I downloaded ThrottleStop and changed some settings mentioned in this similar post, which did make the clock speed consistent and stopped the entire laptop from slowing down, but then the GPU starts to complain and cause roughly the same effect but just for whatever game I have open, making it still unplayable - apart from one random time where the slowdown didn't happen but the game ran at 30fps (I'd usually get at least 90fps). 75% of my laptop time is spent on games, so this is unacceptable for me. All settings I can find (in Omen Hub, NVIDIA Control Panel, and power plan settings) are set to use the NVIDIA GPU, not the integrated card.
At one point, updating all drivers fixed the issue for about a week, but then it came back full-force despite no more driver updates being available. My CPU and GPU temperatures hover around 40-60 Celsius depending on what I'm doing, so that shouldn't be the cause, although it has reached 90 degrees in the past while playing some games (this was before a recent thermal paste change).
It's very obvious that something is being throttled, but I have no idea why it's happening or how to fix it. My current theories include a broken CPU, a broken GPU, or the charger itself causing problems - it's a replacement charger from 2024, but not from an official HP store since they don't directly sell the charging brick for this laptop, so it could be a knockoff that's failing in weird ways.
A ThrottleStop log with default settings is here. It was recorded while opening the game Satisfactory and sitting on the menu screen, since that's a consistent way to trigger the slowdown. I also unplugged and plugged back in the charging cable multiple times during the log, to see if there's any difference (the log starts with the charger plugged in).
Thanks so much for any help - this is honestly driving me a bit insane.
I have a HP Omen 16-b0009na, which has an Intel i7 11800H and a NVIDIA RTX 3060, and I've had the laptop for almost exactly three years. It's running Windows 10. For a few months it's been slowing down massively to a pace that I'd comfortably call "half speed", affecting both visuals and audio. Booting is also extremely slow. This only happens when the laptop is plugged in - when it's running on battery, everything works fine. It started out only happening when Task Manager opened, but in the past month has been happening constantly, specifically whenever something slightly strenuous happens (such as opening a program). At its worst, it happens 100% of the time the laptop is on. Playing any game is impossible. Very rarely it works fine for one or two boots, then goes back to slowing down again.
I've figured out from looking at MSI Afterburner's monitors that the CPU clock speed is reducing when the slowdown happens, from 2.3 to 0.8GHz. Every thread I've found about that happening without overheating comes up with "disable Intel Adaptive Thermal Monitor", which I can't do because HP loves to entirely lock BIOS settings down - it's nowhere in the very short list of settings. I downloaded ThrottleStop and changed some settings mentioned in this similar post, which did make the clock speed consistent and stopped the entire laptop from slowing down, but then the GPU starts to complain and cause roughly the same effect but just for whatever game I have open, making it still unplayable - apart from one random time where the slowdown didn't happen but the game ran at 30fps (I'd usually get at least 90fps). 75% of my laptop time is spent on games, so this is unacceptable for me. All settings I can find (in Omen Hub, NVIDIA Control Panel, and power plan settings) are set to use the NVIDIA GPU, not the integrated card.
At one point, updating all drivers fixed the issue for about a week, but then it came back full-force despite no more driver updates being available. My CPU and GPU temperatures hover around 40-60 Celsius depending on what I'm doing, so that shouldn't be the cause, although it has reached 90 degrees in the past while playing some games (this was before a recent thermal paste change).
It's very obvious that something is being throttled, but I have no idea why it's happening or how to fix it. My current theories include a broken CPU, a broken GPU, or the charger itself causing problems - it's a replacement charger from 2024, but not from an official HP store since they don't directly sell the charging brick for this laptop, so it could be a knockoff that's failing in weird ways.
A ThrottleStop log with default settings is here. It was recorded while opening the game Satisfactory and sitting on the menu screen, since that's a consistent way to trigger the slowdown. I also unplugged and plugged back in the charging cable multiple times during the log, to see if there's any difference (the log starts with the charger plugged in).
Thanks so much for any help - this is honestly driving me a bit insane.
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