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Question CPU spike when opening video and FB messenger

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matthewJ1994

Oct 6, 2020
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When I open a local video, or answer a Facebook messenger call, my mouse freezes and the CPU spikes to 100% for a second or two. This is a new occurrence. I completely reset my PC a few days ago and haven't downloaded anything suspicious, and have updated every driver and installed all recommended upgrades.
See this video for a demonstration: https://screencast-o-matic.com/watch/cY61Q4KU2o it shows my task manager activity as well as the incident itself. I'm physically moving my mouse the entire time in the video so you can see exactly when it freezes and when it goes back to normal.
There are no errors (that i can find) being generated in the 'event viewer'. But I don't know much about the event viewer, so you can steer me in the right direction if need be.
Here's a link to my CPU-Z Report: https://www.dropbox.com/s/7uqc0jqfeiitcom/DESKTOP-2RI40NH.html?dl=0 Edit: the report won't display correctly on the dropbox website, you'll need to download it then open the .html file using your browser
I play call of duty mobile on my pc on almost the highest graphics and when I move my mouse too quick after encountering an enemy my screen freezes for a second or two similar to the above video.
I searched up the benchmarks for my CPU but it seems as though it's good enough for most high end games' graphics. If I'm wrong and need a better CPU then please give me a recommended model that is compatible with my hardware so I can upgrade it.
Thank you
 
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SteveRX4 said:
Did you see your PC specs in that CPU-Z report? I didn't.
CPU?
CPU Cooler?
Motherboard
RAM
PSU
Drives
Case
GPU
Click to expand...


Here are screenshots of those items from the report, in the order in which you asked them, alongside screenshots from the CPU-Z program itself:

https://imgur.com/gdmzMzf
View: https://i.imgur.com/gdmzMzf.png

https://imgur.com/vgDw8yv
View: https://i.imgur.com/vgDw8yv.png

https://imgur.com/sqRgo3d
View: https://i.imgur.com/sqRgo3d.png

https://imgur.com/sCYtwWE
View: https://i.imgur.com/sCYtwWE.png

https://imgur.com/SpOY61z
View: https://i.imgur.com/SpOY61z.png


The only things not in the CPU-Z report are the PSU and case, which is a Corsair CS550 and a sufficiently ventilated metal box for a case, respectively.
 
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CPU: i5 9400f
RAM: 2x8GB 2666MHz
GPU: rx560
PSU: Corasir CS550
Mobo: H310CM-HDV/M.2

Why couldn't you just tell me this rather than me having to go through it all?

CPU cooler?
Drives?

What do you mean by the CPU spikes to 100% ? Where are you getting this from?
Is this the Usage from Task Manager or something else?

What does - I completely reset my PC a few days ago - mean?
Did you do a cmos reset?

Whe you said - haven't downloaded anything suspicious - what anti virus software did you use?

Is this "spike" causing any problems? eg stopping you doing soemthing, making your screen go blank, etc?
 
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SteveRX4 said:
CPU: i5 9400f
RAM: 2x8GB 2666MHz
GPU: rx560
PSU: Corasir CS550
Mobo: H310CM-HDV/M.2

Why couldn't you just tell me this rather than me having to go through it all?

CPU cooler?
Drives?

What do you mean by the CPU spikes to 100% ? Where are you getting this from?
Is this the Usage from Task Manager or something else?

What does - I completely reset my PC a few days ago - mean?
Did you do a cmos reset?

Whe you said - haven't downloaded anything suspicious - what anti virus software did you use?

Is this "spike" causing any problems? eg stopping you doing soemthing, making your screen go blank, etc?
Click to expand...

Because the 1st thing knowledgeable people on PC forums always seem to ask for is a CPUZ report. I don't know how you were unable to locate those things, yet a newbie like myself was able to locate them. I'm sure I'll also be able to locate the CPU cooler and all the drives' information from the report. As a PC expert you should be able to locate everything in half a second so I'm shocked that you weren't able to do so.
I'm getting it from task manager, the freeze occurs then this is registered by the CPU graphs on the task manager.. as shown in the video.
Completely resetting a PC means erasing everything and making it new again.
I don't think a cmos reset would help as I've never tinkered with the BIOS before.
I don't use any 3rd party anti-virus, I just have the Microsoft Defender that was build into the OS
The spike causes me to die to enemies in games and for, as you see in the video, freeze everything for a second or two.
I think I will just buy a better CPU.
 
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It's something the OP should always do - provide PC specs.
What drives are in your PC? What CPU cooler are you using? It helps me to help you if I know this info.

When you say "Completely resetting a PC means erasing everything and making it new again. "
What does "everything" mean? cmos reset? Windows reinstall?
Drivers reinstall? Which drivers?

Download and install Malwarebytes free edition. Do a scan. Tell me what it finds.
 
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Not sure exactly how to describe my drives but I took some screenshots that I hope might be enough info?:
https://imgur.com/Ekmn38y
View: https://i.imgur.com/Ekmn38y.png

Here is what I think is the CPU cooler:
https://imgur.com/wd5ocjQ
View: https://i.imgur.com/wd5ocjQ.jpg

This is how I reset it, I chose the "Keep my files" option:
https://imgur.com/JXKk6j0
View: https://i.imgur.com/JXKk6j0.png

In regards to installing new drives, I used windows update to install the latest stuff

Here's a Malwarebytes scan summary:
https://imgur.com/cqU7nUa
View: https://i.imgur.com/cqU7nUa.png

The scan finished in seconds, which made me suspicious of its genuineness, normally scans take forever!

Also, I don't know if this is relevant or not but I keep getting these "warnings", they all say exactly the same thing:
https://imgur.com/MHbPkVC
View: https://i.imgur.com/MHbPkVC.png
 
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It's a stock Intel cooler - it's labelled as Intel.

Malwarebytes takes about a minute on my PC. With a fresh install of Windows, it shouldn't take too long.

Did you then go into Device Manager and update all the drivers? See https://www.computerhope.com/issues/ch000833.htm
Can you do this?

If your PC still isn't working, then try a BIOS/CMOS RESET:

Your motherboard doesn't have cmos jumpers let alone a cmos reset button.
A cmos reset it used to put your bios back to stock - in case you've made some changes or there's been a problem.
See https://www.intel.com.au/content/www/au/en/support/articles/000025368/processors.html

"Turn off all peripheral devices connected to the computer - keyboard, monitor, headphones, speakers etc.
  1. Disconnect the power cord from the AC power source.
  2. Remove the computer cover.
  3. Find the battery on the board. The battery may be in a horizontal or vertical battery holder, or connected to an onboard header with a wire.
  4. Remove the battery:
    1. If the battery is in a holder, note the orientation of the + and – on the battery. Gently pry the battery free from its connector.
    2. If the battery is connected to an onboard header with a wire, disconnect the wire from the onboard header.
  5. Wait 1–5 minutes, then reconnect the battery.
  6. Put the computer cover back on.
  7. Plug the computer and all devices back in."
Do you think you can do this?
 
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So have you checked all the devices in Device Manager yourself? Is your USB and Mouse drivers working properly and uop to date? You need to click on the device to open it up and look.

So you did do a cmos reset?
"I removed everything from the power supply for 5 mins: " doesn't tell me exactly what you did. I sounds like you just took the power supply out of the case.
Did you follow the steps that I downloaded above?
Did you remove the button battery and leave it out for 10 minutes before putting it back?
 
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Wait... when you said battery you meant that small silver circle battery at the bottom right corner of the CPU fan? I thought "battery" in step 3 of the instructions meant the VS550 power supply, removing its cables from everything for 5 minutes. So I just remove the silver button battery for 10 mins after unplugging everything from the PC? I thought it was just simply taking the power supply out of the case for 5 minutes. I read your instructions as well as the ones in the link you provided and thought that's what I should do. Confirm and I'll do and let you know when it's done
 
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Your motherboard doesn't have cmos jumpers let alone a cmos reset button.
A cmos reset is used to put your bios back to stock - in case you've made some changes or there's been a problem.
See https://www.intel.com.au/content/www/au/en/support/articles/000025368/processors.html

"Turn off all peripheral devices connected to the computer - keyboard, monitor, headphones, speakers etc.
  1. Disconnect the power cord from the AC power source.
  2. Remove the computer cover.
  3. Find the battery on the board. The battery may be in a horizontal or vertical battery holder, or connected to an onboard header with a wire.
  4. Remove the battery:
    1. If the battery is in a holder, note the orientation of the + and – on the battery. Gently pry the battery free from its connector.
    2. If the battery is connected to an onboard header with a wire, disconnect the wire from the onboard header.
  5. Wait 1–5 minutes, then reconnect the battery.
  6. Put the computer cover back on.
  7. Plug the computer and all devices back in."
 
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