Hello, I just bought this great laptop, it is an Acer Aprire 5 A515-42-R2J2 and I noticed a very annoying issue.
The issue happens ONLY when the battery is under 30%, after a long time that the PC is turned off and if I turn it on while the charger is not plugged in.
Starting from the ACER logo screen I can see that it is very slow to boot, once I logged into W10/W11 and I check the CPU speed I can see that it is stucked at 400MHz; with this CPU frequency the PC is totally useless.
This issue disappears after 5/10 mins OR when I plug in the charger.
The silly thing is that, if I use my laptop (battery mode, no charted plugged in) and the battery charge goes under 30%, the CPU works fine and I do not get this issue,
I already updated every single driver and BIOS at the first boot, Windows Update did everything automaticlaly.
It is not a problem about the W10's power manager, actually I have tried every single setting but none helped me and I have no issues about the fan or overheating problems, in fact I got this issue since the boot screen before the OS is loaded.
I think that this issue is caused by a BIOS bug, what do u think? How could I report ths issue to ACER?
Thanks for your help and sorry for my bad english.
The issue happens ONLY when the battery is under 30%, after a long time that the PC is turned off and if I turn it on while the charger is not plugged in.
Starting from the ACER logo screen I can see that it is very slow to boot, once I logged into W10/W11 and I check the CPU speed I can see that it is stucked at 400MHz; with this CPU frequency the PC is totally useless.
This issue disappears after 5/10 mins OR when I plug in the charger.
The silly thing is that, if I use my laptop (battery mode, no charted plugged in) and the battery charge goes under 30%, the CPU works fine and I do not get this issue,
I already updated every single driver and BIOS at the first boot, Windows Update did everything automaticlaly.
It is not a problem about the W10's power manager, actually I have tried every single setting but none helped me and I have no issues about the fan or overheating problems, in fact I got this issue since the boot screen before the OS is loaded.
I think that this issue is caused by a BIOS bug, what do u think? How could I report ths issue to ACER?
Thanks for your help and sorry for my bad english.