Hi, people who are way smarter than me!
Apologies in advance for the long post.
Background
Recently my computer has been freezing and/or re-booting whenever I would play these two games: Apex Legends and VALORANT.
I decided to fully reformat the PC hoping this would fix the issue, but the PC would still crash and re-boot. It doesn't crash when doing normal things like browsing, streaming, etc. But as soon as I launch a resource intensive game like Apex or VALORANT, it crashes. Side note: I don't know if the BIOS settings were also erased to "default" when I reformatted my PC.
Troubleshooting
I updated the BIOS to the latest firmware, updated all drivers, updated GPU to the latest version using GeForce Experience, and even tried fiddling with some CPU settings and voltages in BIOS following online tutorials (e.g., JayzTwoCents). As of this writing, the PC is still crashing and I'm not sure what is going on. There are a lot of tutorials on what settings to use on MSI motherboard BIOS, but I can't seem to find any settings tutorials for the NZXT Z790 motherboard.
PC Specs
CPU: Intel i9-14900KF
GPU: NVIDIA® GeForce RTX™ 4090
Memory: 64GB (4 x 16GB) DDR5 6000 Mhz
Storage: 1TB NVMe M.2 SSD
Storage: 2TB NVMe M.2 SSD
Motherboard: Z790
Cooler: NZXT Kraken Elite 360 RGB
Power: 1000W Gold
Case: NZXT H9 Elite
Software: Windows 11 Home
Intel Extreme Tuning Utility (XTU)
Last troubleshooting step I took was to install Intel's XTU tool to monitor my PC realtime while playing Apex Legends and VALORANT. I was able to collect a log (included as an attachment). I noticed that while I was viewing the XTU dashboard, as soon as I was playing a game, the CPU temps jumped really high but the CPU utilization was really low. I expected that the CPU temperature would increase in correlation to the CPU usage.
LOG FROM XTU (Google Spreadsheet Link):
https://docs.google.com/spreadsheets/d/1CuQcgdIpQljAj6h66M9Wh-_D4EW81JedKNhRmeW56do/edit?usp=sharing
I suspect this entire issue that I'm having is related to the 13th and 14th gen Intel CPU instability fiasco, but it's still weird to see XTU saying that my CPU is thermal throttling like crazy.
Please let me know if I can provide anymore clarifying information.
Thank you in advance for your support and partnership. I'm trying to get this fixed so that I can use this beast PC for gaming. Thanks!
Apologies in advance for the long post.
Background
Recently my computer has been freezing and/or re-booting whenever I would play these two games: Apex Legends and VALORANT.
I decided to fully reformat the PC hoping this would fix the issue, but the PC would still crash and re-boot. It doesn't crash when doing normal things like browsing, streaming, etc. But as soon as I launch a resource intensive game like Apex or VALORANT, it crashes. Side note: I don't know if the BIOS settings were also erased to "default" when I reformatted my PC.
Troubleshooting
I updated the BIOS to the latest firmware, updated all drivers, updated GPU to the latest version using GeForce Experience, and even tried fiddling with some CPU settings and voltages in BIOS following online tutorials (e.g., JayzTwoCents). As of this writing, the PC is still crashing and I'm not sure what is going on. There are a lot of tutorials on what settings to use on MSI motherboard BIOS, but I can't seem to find any settings tutorials for the NZXT Z790 motherboard.
PC Specs
CPU: Intel i9-14900KF
GPU: NVIDIA® GeForce RTX™ 4090
Memory: 64GB (4 x 16GB) DDR5 6000 Mhz
Storage: 1TB NVMe M.2 SSD
Storage: 2TB NVMe M.2 SSD
Motherboard: Z790
Cooler: NZXT Kraken Elite 360 RGB
Power: 1000W Gold
Case: NZXT H9 Elite
Software: Windows 11 Home
Intel Extreme Tuning Utility (XTU)
Last troubleshooting step I took was to install Intel's XTU tool to monitor my PC realtime while playing Apex Legends and VALORANT. I was able to collect a log (included as an attachment). I noticed that while I was viewing the XTU dashboard, as soon as I was playing a game, the CPU temps jumped really high but the CPU utilization was really low. I expected that the CPU temperature would increase in correlation to the CPU usage.
LOG FROM XTU (Google Spreadsheet Link):
https://docs.google.com/spreadsheets/d/1CuQcgdIpQljAj6h66M9Wh-_D4EW81JedKNhRmeW56do/edit?usp=sharing
I suspect this entire issue that I'm having is related to the 13th and 14th gen Intel CPU instability fiasco, but it's still weird to see XTU saying that my CPU is thermal throttling like crazy.
Please let me know if I can provide anymore clarifying information.
Thank you in advance for your support and partnership. I'm trying to get this fixed so that I can use this beast PC for gaming. Thanks!