Question Crashes without BSOD: Is the need to rebuild my mirrored drive the symptom or the cause?

Esinem

Reputable
Aug 20, 2014
10
0
4,510
0
I have a Dell Opti 755 MT running Win 7 which has started rebooting regularly (within 10-20 minutes) without any BSOD.

It seemed to get a lot worse after going from 6GB to 8GB RAM, so I assumed it was an inadequate PSU, given it is running 3 x 2GB drives (two are mirrored), 250Gb SSD for the system, CD/DVD drive and a Radion HD 2600XT. I assumed it had the original PSU so swapped it out for a 500W one...only to discover it already had an AeroCool Bronze 500W PSU :rolleyes:

Both the drives in the mirror are only a few months old and identical as one of the old ones started failing earlier this year. It has rebooted dozens of times in the past couple of days and for the second time I have been asked to rebuilt the RAID. It's doing it right now or I'd post error logs. My question is: Are the two RAID rebuilds a symptom of my problem or the cause?

I have run MemTest and AV scans without any issues . The GPU seems to be around 65 degrees typically and I'm not aware of any excessive CPU temperatures. Ran Furmark but stopped it after temp exceeded 90. I have noticed that sometimes videos on Facebook posts are distorted and often green. Do you think it could still be the graphics card?

Any suggestions until I get the RAID rebuilt and can post error logs? However, I recall seeing a number of Event Viewer messages saying kernel power 41 (63). Does that give any clue?
 
Last edited:

Esinem

Reputable
Aug 20, 2014
10
0
4,510
0
Well, it seems to be a RAM issue despite it passing MemTest. So far, so good after changing some cheapo Amazon Komputerbay RAM. Should have read the negative comments as a couple of Dell owners had issues.

Also swapped out the SATA RAID cables which cured a RAID rebuild message but again the RAID passed SeaTools long and short tests, so go figure.
 

Esinem

Reputable
Aug 20, 2014
10
0
4,510
0
Hmm, false alarm :-( It's still crashing. Updated all the drivers including re-installing video card drivers.

RAID rebuild message back again. Replacing the SATA RAID card since they are cheap.

Running a PC analyser card to see if that comes up with anything. Seems OK so far running stability test.

Has anyone got any suggestions?
 

Esinem

Reputable
Aug 20, 2014
10
0
4,510
0
PC analyser and PSU tester show nothing.

Here's the Event Viewer log: https://drive.google.com/file/d/1hQL5vda0pzANPw4UwGju0y596vLheGGT/view?usp=sharing

I note Critical Errors relating to USB so I deleted all unused USB drivers:

This driver responded slower than expected to the resume request while servicing this device:
Driver File Name : \Driver\usbuhci


I'm also seeing some relating to JMicron JMB36X RAID Driver. I have the latest driver. I wonder if I'm on the right track with replacing the SATA RAID card?

Ran Passmark BurnIn. No errors. Not even on the mirrored RAID which still needs rebuilding.

I note that although the Hynix RAM was bought as a pair, they seem to be different part numbers and speed. Is that an issue? That said, I still had lots of crashes when I replaced those with the Komputerbay RAM. New RAM should arrive tomorrow with the replacement SATA RAID card

System summary:
Windows 7 Ultimate Edition Service Pack 1 build 7601 (64-bit),
1 x Intel(R) Core(TM)2 Quad CPU Q6700 @ 2.66GHz,
5.9GB RAM,

224GB SSD, 1863GB HDD, 1863GB HDD,
CD-RW/DVDRW,

General:
System Name: HOME-PC
System Model: OptiPlex 755
Motherboard Manufacturer: Dell Inc.
Motherboard Name: 0GM819
Motherboard Serial Number: ..CN1374088K0DW8.
BIOS Manufacturer: Dell Inc.
BIOS Version: A22
BIOS Release Date: 06/11/2012
BIOS Serial Number: HQ7JX3J

CPU:
CPU manufacturer: GenuineIntel
CPU Type: Intel(R) Core(TM)2 Quad CPU Q6700 @ 2.66GHz
Codename: Kentsfield
CPUID: Family 6, Model F, Stepping B, Revision G0
Socket: LGA775
Lithography: 65nm
Physical CPU's: 1
Cores per CPU: 4
Hyperthreading: Not capable
CPU features: MMX SSE SSE2 SSE3 SSSE3 DEP PAE Intel64 VMX
Clock frequencies:
  • Measured CPU speed: 2660.3 MHz
  • Multiplier: x10.0
  • Scalable Bus Speed: 267.7 MHz
  • Front Side Bus: 1064.1 MHz
Cache per CPU package:
  • L1 Instruction Cache: 4 x 32 KB
  • L1 data cache: 4 x 32 KB
  • L2 cache: 2 x 4 MB
  • L3 cache: Not applicable
Memory
Total Physical Memory: 6014MB
Available Physical Memory: 4325MB
Memory devices:
Slot 1:
- 1GB DDR2 SDRAM PC2-5300
- SK Hynix HYMP112U64CP8-Y5, serial#: 4160, wk/yr: 34/2008
- SSTL 1.8V, Clk: 333.3MHz, Timings 5-5-5-15 (@ Max. freq.)
Slot 2:
- 1GB DDR2 SDRAM PC2-6400
- SK Hynix HYMP112U64CP8-S6, serial#: 4133, wk/yr: 1/2008
- SSTL 1.8V, Clk: 400.0MHz, Timings 6-6-6-18 (@ Max. freq.)
Slot 3:
- 2GB DDR2 SDRAM PC2-6400
- Corsair CM2X2048-6400C5
- SSTL 1.8V, Clk: 400.0MHz, Timings 5-5-5-18 (@ Max. freq.)
Slot 4:
- 2GB DDR2 SDRAM PC2-6400
- Corsair CM2X2048-6400C5
- SSTL 1.8V, Clk: 400.0MHz, Timings 5-5-5-18 (@ Max. freq.)
Virtual memory: C:\pagefile.sys (allocated base size 6013MB)

Memory SPD:
DIMM#0
Memory type: DDR2 SDRAM
SPD revision: 1.2
Manufacturer: SK Hynix
Manufacturing date: Year: 2008, Week: 34
Serial number: 00001040
Part number: HYMP112U64CP8-Y5
Clock speed: 333.3 MHz

Memory size: 1024 MB
ECC: No
Module voltage: SSTL 1.8V

DIMM#1
Memory type: DDR2 SDRAM
SPD revision: 1.2
Manufacturer: SK Hynix
Manufacturing date: Year: 2008, Week: 1
Serial number: 00001025
Part number: HYMP112U64CP8-S6
Clock speed: 400.0 MHz

Memory size: 1024 MB
ECC: No
Module voltage: SSTL 1.8V

DIMM#2
Memory type: DDR2 SDRAM
SPD revision: 1.2
Manufacturer: Corsair
Serial number: 00000000
Part number: CM2X2048-6400C5
Clock speed: 400.0 MHz
Memory size: 2048 MB
ECC: No
Module voltage: SSTL 1.8V

DIMM#3
Memory type: DDR2 SDRAM
SPD revision: 1.2
Manufacturer: Corsair
Serial number: 00000000
Part number: CM2X2048-6400C5
Clock speed: 400.0 MHz
Memory size: 2048 MB
ECC: No
Module voltage: SSTL 1.8V


Graphics

Disk volumes
C: Local Drive, \\?\Volume{8f577c46-4a59-11e5-8176-806e6f6e6963}\, NTFS, (142.92GB total, 46.98GB free)
D: Local Drive, \\?\Volume{d918f22a-3ce5-11e8-9cb8-00219b5e4435}\, Mirrored, NTFS, (1863.00GB total, 1406.23GB free)
E: Optical drive, \\?\Volume{bf756fb6-b2c5-11e9-8409-806e6f6e6963}\
F: Local Drive, \\?\Volume{086d7fb9-654e-11e6-a40f-00219b5e4435}\, New Volume, NTFS, (1863.01GB total, 192.79GB free)

Disk drives
Disk drive: Model: KINGSTON SV300S37A240G ATA Device Serial: 50026B77550638A1 (Disk: 2, Size: 223.57GB, Interface: SATA, Volumes: C)
Disk drive: Model: TOSHIBA HDWD120 ATA Device Serial: 66NTT83HS (Disk: 1, Size: 1863.01GB, Interface: SATA, Volumes: F)
Disk drive: Model: Mirrored SCSI Disk Device Serial: N/A (Disk: 0, Size: 1863.00GB, Interface: RAID, Volumes: D)

Optical drives
E: TSSTcorp DVD+-RW TS-H653F (CD-RW/DVDRW)

Network
Intel(R) 82566DM-2 Gigabit Network Connection (Speed: 1Gb/s) (MAC: 00:21:9B:5E:44:35) (IPv4: 192.168.0.102)
TP-LINK 300Mbps Wireless N Adapter (MAC: A0:F3:C1:10:E9:D8)

Ports
Communications Port: COM1 - RS232 Serial Port (max Baud rate: 115200)
Parallel port: LPT1

USB
Intel(R) ICH9 Family USB Universal Host Controller - 2937
Intel(R) ICH9 Family USB Universal Host Controller - 2938
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C
Intel(R) ICH9 Family USB Universal Host Controller - 2934
Intel(R) ICH9 Family USB Universal Host Controller - 2935
Intel(R) ICH9 Family USB Universal Host Controller - 2936
- Microsoft Microsoft Nano Transceiver v2.0
- Logitech USB Receiver
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A


**
RESULT SUMMARY
**
Test Start time: Sun Aug 4 17:45:33 2019
Test Stop time: Sun Aug 4 18:00:35 2019
Test Duration: 000h 15m 02s
Temperature CPU 0 average (Min/Current/Max): 58.3C / 59.8C / 61.3C
Temperature CPU 0 core 0 (Min/Current/Max): 58.0C / 61.0C / 62.0C
Temperature CPU 0 core 1 (Min/Current/Max): 59.0C / 60.0C / 62.0C
Temperature CPU 0 core 2 (Min/Current/Max): 58.0C / 59.0C / 61.0C
Temperature CPU 0 core 3 (Min/Current/Max): 58.0C / 59.0C / 60.0C
Temperature HDD 1 (TOSHIBA HDWD120 ATA Device) (Min/Current/Max): 35.0C / 35.0C / 35.0C
Temperature HDD 2 (KINGSTON SV300S37A240G ATA Device) (Min/Current/Max): 37.0C / 39.0C / 39.0C
Temperature GPU 0 (ATI Radeon HD 2600 XT) (Min/Current/Max): 76.0C / 81.0C / 82.0C

Test Name Cycles Operations Result Errors Last Error
CPU 62 401 Billion PASS 0 No errors
Memory (RAM) 18 96.820 Billion PASS 0 No errors
2D Graphics 10 6953 PASS 0 No errors
3D Graphics 1 35386 PASS 0 No errors
Temperature - - PASS 0 No errors
Optical disk (E:) 1 2.232 Billion PASS 0 No errors
Sound 14 16.670 Million PASS 0 No errors
Video Playback 65 839 PASS 0 No errors
Disk (C:) 32 95.504 Billion PASS 0 No errors
Disk (D:) 0 12.147 Billion PASS 0 No errors
Disk (F:) 0 0 PASS 0 No errors
Network 1 3 128160 PASS 0 No errors
TEST RUN PASSED

**
DETAILED EVENT LOG
**
LOG NOTE: 2019-08-04 17:45:33, Status, Main Tests started
LOG NOTE: 2019-08-04 17:45:34, 3D Graphics, 3D test starting: Duty cycle = 50. Test on primary monitor (0). (x,y) = (810,401). WxH = 300x200.
LOG NOTE: 2019-08-04 17:45:34, 3D Graphics, Starting DX9 Test
LOG NOTE: 2019-08-04 17:45:36, Video, Video test starting: Duty cycle = 50. Test on primary monitor (0). (x,y) = (0,32). WxH = 375x218.
LOG NOTE: 2019-08-04 17:45:37, Disk, Drive C [2]: SMART attribute data
LOG NOTE: 2019-08-04 17:45:37, Disk, Model KINGSTON SV300S37A240G, , Serial# 50026B77550638A1
LOG NOTE: 2019-08-04 17:45:37, Disk, Power on hours count: 2751
LOG NOTE: 2019-08-04 17:45:37, Disk, Power cycle count: 194
LOG NOTE: 2019-08-04 17:45:37, Disk, Temperature: 37C
LOG NOTE: 2019-08-04 17:45:37, Disk, Temperature: N/A
LOG NOTE: 2019-08-04 17:45:37, Disk, All other SMART attributes within thresholds.
INFORMATION: 2019-08-04 17:45:37, Disk, D: Unable to execute the self test. The self test may not be supported by the drive.
LOG NOTE: 2019-08-04 18:00:44, Status, Test run stopped
 
Last edited:

ASK THE COMMUNITY

TRENDING THREADS