Question Crashing & freezing when gaming, but no info in the Event logs ?

eXistenZ2

Distinguished
Jan 30, 2016
28
0
18,530
After many issues with a previous build donewith a friend, (dodgy overheating cpu). I decided to go nuclear, scrap it for parts and order a configurated system at a specialized retailer. Mainly because my friend got sick/injured and I wanted to have somewhere to go if things went wrong.

While it ll started of well, I find myself running into a similar issue I had before. While gaming sometimes (not even demanding games), the screen goes black, the sound is distorted and the pc resets. This also happend in the previous build, however there is a crucial difference. When going through the Event logs, there is nothing helpful. Previous specificly mentioned a cpu/processor issue. Now there is nothing


There isnt even a regularity to when it happens. sometimes after ten minutes, sometimes never in a 3h gaming session.

MBD: B650 gaming
CPU: Ryzen 7 7800X3D
GPU: Radeon RX 7800XT
RAM: 32GB
Windows 11

One thing that has crossed my mind since it happened with two pcs now, is that maybe its an outlet issue. Old old pc had a 750W psu, new ones both have 850. Unfortunately all outlets in the room the pc is in are on the same row. So changing there doesnt solve anything (already tried). Its also difficult to move it elsewhere because of space issues, and given how irregular the crashes happen, its difficult to test

So myy questions are: anything I can do to get more information? doesn the outlet thing makes sense, or is it just a red herring?
 
What make/model PSU?

nothing in event viewer means windows doesn't know what happened. Its not a software problem.

Do you have a powerboard with surge protector? UPS?

850W corsair
Full build, for some reason it doesnt want to include it with image...
View: https://imgur.com/a/lUMosAO


The powerboard (by this you mean the outlets, yes? english isnt my first language), no it doesnt have a surge protector.

So you reckon its a power supply issue and a UPS might help?
 
So few weeks later, and i thought it ws solved by deleting a windows gameservice thing, but unfortunately it crashing was just a consequence rather than the cause. Updated the Bios just now, and last week ran some tests for the hardware (heaven, prime95, occt), none of them found any errors.

So are we back to the power supply issue?
 
is it a new PSU? looks like new system.

i don't know if I would blame PSU if similar errors happened on a different PC. Probably why I asked about power source. Do you have a reliable power supply there? UPS might help.

what are temperatures like? is it overheating as that can cause restarts
 
is it a new PSU? looks like new system.

i don't know if I would blame PSU if similar errors happened on a different PC. Probably why I asked about power source. Do you have a reliable power supply there? UPS might help.

what are temperatures like? is it overheating as that can cause restarts

I think I fixed it. Got the suggestion from elsewhere to go into bios and set "power loading" from auto to enabled. Had no more shutdowns
 

TRENDING THREADS