Question Critical id 41 karnel-power , error id 18 whea-logger and event log id 6008

Feb 3, 2021
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Hello I have these errors scene I built my pc I turned off fast startup and unchecked auto restart I updated my BIOS and my GPU drives. My hardware:
MSI X470 Gaming plus max
Ryzen 5 3600
G.skill tridentz 2x8 3600mhz
MSI ventus 2060 super
corsair cx550m WATT
nzxt x63 aio
nzxt h510 elite


I followed this video and it didn't work
View: https://youtu.be/m-oiIHnKQEI



I don't know what to do to be honest.
 

Colif

Win 10 Master
Moderator
what does this error show - error id 18 whea-logger

kernel event 41 (63) is a reaction, not a cause. After every restart, windows runs a report and if it finds the previous shutdown was unexpected, it creates that critical error. It doesn't mean PSU is bad, it just means windows doesn't know why it restarted and its recording that fact.

are you getting any BSOD?
Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

Open Windows File Explorer
Navigate to C:\Windows\Minidump
Copy the mini-dump files out onto your Desktop
Do not use Winzip, use the built in facility in Windows
Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
Then post a link here to the zip file, so we can take a look for you . . .
 
Feb 3, 2021
15
0
10
0
what does this error show - error id 18 whea-logger

kernel event 41 (63) is a reaction, not a cause. After every restart, windows runs a report and if it finds the previous shutdown was unexpected, it creates that critical error. It doesn't mean PSU is bad, it just means windows doesn't know why it restarted and its recording that fact.

are you getting any BSOD?
Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

Open Windows File Explorer
Navigate to C:\Windows\Minidump
Copy the mini-dump files out onto your Desktop
Do not use Winzip, use the built in facility in Windows
Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
Then post a link here to the zip file, so we can take a look for you . . .
No it just restart randomly .

No BSOD.

error id 18 whea-logger is

A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
 

Colif

Win 10 Master
Moderator
Machine Check Exceptions can be drivers or hardware.
How many times has it happened?
how new is PC?

did you update motherboard drivers as well? MSI used to have this program called live update 6 and it was great, would update drivers for you... I don't know why they stopped it.

the chipset drivers should help
I would grab Audio & LAN drivers, you don't need the rest.
https://www.msi.com/Motherboard/support/X470-GAMING-PLUS-MAX#down-driver&Win10 64
 
Feb 3, 2021
15
0
10
0
Machine Check Exceptions can be drivers or hardware.
How many times has it happened?
how new is PC?

did you update motherboard drivers as well? MSI used to have this program called live update 6 and it was great, would update drivers for you... I don't know why they stopped it.

the chipset drivers should help
I would grab Audio & LAN drivers, you don't need the rest.
https://www.msi.com/Motherboard/support/X470-GAMING-PLUS-MAX#down-driver&Win10 64
It happened maybe 73 times scene I built my PC

I think it just 7 months old

and yes I tried to download these drivers but it won't help
 

Colif

Win 10 Master
Moderator
73 times? that is way too many

MSI X470 Gaming plus max
Ryzen 5 3600
G.skill tridentz 2x8 3600mhz
MSI ventus 2060 super
corsair cx550m WATT
nzxt x63 aio
lets look at the hardware then
cpu - run this - https://www.techspot.com/downloads/7050-asus-realbench.html (it tests entire system so probably does other parts as well)
RAM - Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the errors. Remove/replace ram sticks with errors.
Memtest is created as a bootable USB so that you don’t need windows to run it
GPU - likely tested in realbench

What storage do you have?

PSU not easy to test
the paper clip method - https://forums.tomshardware.com/threads/what-is-the-paperclip-method-of-testing-a-psu.1336402/

or multimeter,

or in the BIOS to check the +3.3V, +5V, and +12V. - https://www.lifewire.com/power-supply-voltage-tolerances-2624583

Motherboard - there aren't any tests for motherboards. You either swap all the parts onto another board or you test them all and once you sure they okay, it only leaves MB

I don't know of any tests for AIO.
 
Feb 3, 2021
15
0
10
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73 times? that is way too many



lets look at the hardware then
cpu - run this - https://www.techspot.com/downloads/7050-asus-realbench.html (it tests entire system so probably does other parts as well)
RAM - Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the errors. Remove/replace ram sticks with errors.
Memtest is created as a bootable USB so that you don’t need windows to run it
GPU - likely tested in realbench

What storage do you have?

PSU not easy to test
the paper clip method - https://forums.tomshardware.com/threads/what-is-the-paperclip-method-of-testing-a-psu.1336402/

or multimeter,

or in the BIOS to check the +3.3V, +5V, and +12V. - https://www.lifewire.com/power-supply-voltage-tolerances-2624583

Motherboard - there aren't any tests for motherboards. You either swap all the parts onto another board or you test them all and once you sure they okay, it only leaves MB

I don't know of any tests for AIO.
wd ble 1 tb

gx1 ssd teamgroup 240gb (the system on ssd)
 

Colif

Win 10 Master
Moderator
if all passes except PSU & MB, and you can't really test either accurately, I would get a PC store to check it for you, explain you know its either MB or PSU, and you just need them to tell you which.

One way a shop can confirm that is put all your gear on another Motherboard and run something like AIDA64 on it to see if it crashes or not. simplest test of PSU is use another one on your PC. Store should have a PSU they know works.
 
Apr 1, 2021
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Do you have an update. My pc has been doing same thing but only for 2 games and it’s the least demanding games I have like Apex legends and valorant
 
Jun 14, 2021
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Do you have an update. My pc has been doing same thing but only for 2 games and it’s the least demanding games I have like Apex legends and valorant
We have the same issue, mine is doing this on League of Legends and Valorant, they all happen either after exiting the game or alt tabbing to see my discord
 

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