Custom build won't detect hard drive

[justins06]

Custom build died recently. Diagnosed motherboard failure. Took it as an opportunity to upgrade cpu and GPU while I was at it.

Now the computer boots and is totally functional, but only recognizes my SSD. I did some troubleshooting with the original Seagate barracuda (ie different cords and ports) and it seemed like the old HDD was dead. Wouldn't even spin. So I ordered a new barracuda. Now I'm having the same issue with the new one.

What am I doing wrong? Please help! Thanks.

 

[unclebun]

Are you looking for the drive in BIOS (UEFI) or in Windows?

 

[jay.wooster]

In Windows type "Disk Management" into search and open "Create and Format....." and check to see if the drive appears in the lower section of the window that opens

Quick video here: https://www.youtube.com/watch?v=Ywpra8wCXFs

 

[justins06]

Doesn't show up in disk management or BIOS. The drive doesn't even feel like it spins when I power up...

 

[jay.wooster]

Have you tried changing out the SATA cable ?

 

[slingsrat]

Is your SSD a SATA drive? If it's a M.2 it may have disabled some SATA ports.

 

[smorizio]

if your power supply has two sata power cables one of them may have gone bad. if you have another system or test power supply see if the new or the old drive will spin up from another power plug. if they do you may have a power supply issue.

 

[justins06]

The SSD is SATA. Have tried to switch out SATA and power cables without any change. Drive does not spin. How do I test the power supply? I tried plugging the power cable into different ports on the PSU. I also just plugged the HDD into my old PSU without a SATA cable and turned it on, but the HDD didn't spin.

I guess it's possible I just got unlucky with two bad drives...?

 

[isaacarizaga8611]

MERGED QUESTION
Question from justins06 : "HDD won't spin, not detected"

Custom build mobo died. Upgraded pretty much everything except HDD (2TB Seagate barracuda) and SSD (150gb Kingston, boot drive). The HDD wasn't detected, wasn't spinning and wad not detected in bios in the new build. I bought a new Seagate 1TB hdd, but same problem. I've swapped around all the cords. The same SATA and power cable that work with the ssd or CD drive do not work for the HDD.

I'm pretty lost. Really trying to figure this out without paying someone. What are my next troubleshooting steps? Does RAID vs AHCI matter? Did both the hdd's fail?

Thanks folks,
Justin

Also, the rest of my setup is:
Ryzen 2600
B450 tomahawk
Gigabyte aorus Rx 580 8gb
16gb gskill ripjaws V ddr4 3200
Evga 550 g2 supernova

Did you upgrade your power supply? Have you tried just booting your computer with the HDD and no SSD? If you've tried two HDD's already and nothing happens. I think your trying to power too much with such a low wattage PSU. I am basing this just from what your specs are. 550w seems a little low for a rig like yours. To sum it up, I believe your PSU does not have enough power to power an additional hard drive. Try a different PSU with a higher Wattage. Or keep trying other hard drives? but I doubt the hard drives are faulty. Remove your SSD, connect a HDD by itself, and see if it boots up. If it does then its your PSU.

 

[justins06]

HDD isn't detected and doesn't seem to spin up when I disconnect ssd. Any other possibilities besides two bum drives?

 

[jay.wooster]

Do you have the hard drives on the same PSU SATA cable ? I had this issue a long time ago and by adding an additional line of SATA Power Cable and using just one SATA port from each cable it actually started reading the drives. Sometimes the PSU cant supply enough power down one cable to support any more than one device.

Let me know.

 

[justins06]

Do you have the hard drives on the same PSU SATA cable ? I had this issue a long time ago and by adding an additional line of SATA Power Cable and using just one SATA port from each cable it actually started reading the drives. Sometimes the PSU cant supply enough power down one cable to support any more than one device.

Let me know.

Nah, ive tried them in both arrangements and no change. I'm going to try a bigger power supply. Will let you know.

 

[jay.wooster]

If you do change Power Supplies, especially if wattage changes, then make sure you use the new power cables that come with the PSU and dont try and use the old cables (lesson learnt the hard way). Could be your current problem if you did change PSU's earlier. Changed from a 750W to a 1000W yesterday and had the exact same issue, none of my SATA drives showed up in BIOS so i switched out the old power cables and put in the new cables (both power and SATA) and they showed up immediately....

 

[fzabkar]

@justins06, did you swap SATA power cables between two modular PSUs? If so, then be aware that the pinouts are not standardised. This can cause catastrophic failures.

Warning: do not interchange modular PSU cables:
http://www.hddoracle.com/viewtopic.php?f=56&t=2545

The usual fault in such cases is a shorted TVS diode. That's usually an easy, no cost, DIY fix.

TVS diode FAQ:
http://www.hddoracle.com/viewtopic.php?f=100&t=86

Edit: Sorry, I didn't see @jay.wooster's last reply.

 

[justins06]

If you do change Power Supplies, especially if wattage changes, then make sure you use the new power cables that come with the PSU and dont try and use the old cables (lesson learnt the hard way). Could be your current problem if you did change PSU's earlier. Changed from a 750W to a 1000W yesterday and had the exact same issue, none of my SATA drives showed up in BIOS so i switched out the old power cables and put in the new cables (both power and SATA) and they showed up immediately....

So I picked up a new power supply and a new HDD (this time Western Digital). For whatever reason, this new HDD works with the old power supply. Super weird. I guess I got really unlucky with a bad drive.

Thx!