Question Damaged HDD on new, expensive laptop?

ImA Very big noob

Commendable
Sep 5, 2016
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1,510
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I’ve been using it for a couple months now, it’s a HP envy. It has both an SSD and HDD. SSD is fine, but I’ve filled up all the space on it. Problem is the 1TB HDD can’t be used, nothing downloads onto it. If I try download something online it will say ‘Error, installed wrong or damaged hard drive’. I tried running CHKDSK on it, it’s been stuck at 9 percent for a few hours now, is it damaged? What can I do about it?
 

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