Damaged Windows XP Pro CD

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

To Whom It May Concern:

I have a damaged Windows XP CD and do not think its fair I pay just to
request the info in getting it replaced. I saw this option and wanted to see
if I could get something done about it. So would someone please help me out?

I have a damaged OEM CD and the expired CDKEY that came with it from maximum
activations as I was having BSOD problems which then was discovered to be bad
RAM. The company I bought it from is now bankrupt and non-existant. Now I
am left with a CD that makes a great coaster and a CDKEY that has expired
from activation. When I first installed it 1 support request was already
used?!?!? I had made one request and registered it with Microsoft so it has
to be on archive even if it hasn't been used. Since I can't copy and paste
the PID I don't think I should pay $45 US dollars which equals about $100
CDN. (j/k. EH!) just to get in touch with Microsoft to replace this.

 

[Jerry]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

You are NOT talking to Microsoft here - this is a peer-to-peer newsgroup.

"Barry McWilliams" <Barry McWilliams@discussions.microsoft.com> wrote in
message news:BDC08342-5EB9-4BD3-850F-78C33BADDDA2@microsoft.com...
> To Whom It May Concern:
>
> I have a damaged Windows XP CD and do not think its fair I pay just to
> request the info in getting it replaced. I saw this option and wanted to
> see
> if I could get something done about it. So would someone please help me
> out?
>
> I have a damaged OEM CD and the expired CDKEY that came with it from
> maximum
> activations as I was having BSOD problems which then was discovered to be
> bad
> RAM. The company I bought it from is now bankrupt and non-existant. Now
> I
> am left with a CD that makes a great coaster and a CDKEY that has expired
> from activation. When I first installed it 1 support request was already
> used?!?!? I had made one request and registered it with Microsoft so it
> has
> to be on archive even if it hasn't been used. Since I can't copy and
> paste
> the PID I don't think I should pay $45 US dollars which equals about $100
> CDN. (j/k. EH!) just to get in touch with Microsoft to replace this.
>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Barry;
There is no maximum number of activations for Windows XP.
You can activate on the same computer infinitely.

What kind of OEM CD?
If it is a generic OEM CD, you may be able to get the damaged CD replaced
from Microsoft:
http://support.microsoft.com/?kbid=326246
But don't count on it, since it is OEM, the computer manufacturer is
responsible for all support.
That is one of the many reasons you paid less for your OEM.

$45 US = $100 Canadian?
Where?
Nowhere in USA or Canada that I know of, probably closer to $55 - $65
Canadian.

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar
http://www.dts-l.org


"Barry McWilliams" <Barry McWilliams@discussions.microsoft.com> wrote in
message news:BDC08342-5EB9-4BD3-850F-78C33BADDDA2@microsoft.com...
> To Whom It May Concern:
>
> I have a damaged Windows XP CD and do not think its fair I pay just to
> request the info in getting it replaced. I saw this option and wanted to
> see
> if I could get something done about it. So would someone please help me
> out?
>
> I have a damaged OEM CD and the expired CDKEY that came with it from
> maximum
> activations as I was having BSOD problems which then was discovered to be
> bad
> RAM. The company I bought it from is now bankrupt and non-existant. Now
> I
> am left with a CD that makes a great coaster and a CDKEY that has expired
> from activation. When I first installed it 1 support request was already
> used?!?!? I had made one request and registered it with Microsoft so it
> has
> to be on archive even if it hasn't been used. Since I can't copy and
> paste
> the PID I don't think I should pay $45 US dollars which equals about $100
> CDN. (j/k. EH!) just to get in touch with Microsoft to replace this.

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Microsoft does not replace OEM versions of Windows XP.
They only replace "Retail Versions".

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

Get Windows XP Service Pack 2 with Advanced Security Technologies:
http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx

-------------------------------------------------------------------------------------------

"Barry McWilliams" wrote:

| To Whom It May Concern:
|
| I have a damaged Windows XP CD and do not think its fair I pay just to
| request the info in getting it replaced. I saw this option and wanted to see
| if I could get something done about it. So would someone please help me out?
|
| I have a damaged OEM CD and the expired CDKEY that came with it from maximum
| activations as I was having BSOD problems which then was discovered to be bad
| RAM. The company I bought it from is now bankrupt and non-existant. Now I
| am left with a CD that makes a great coaster and a CDKEY that has expired
| from activation. When I first installed it 1 support request was already
| used?!?!? I had made one request and registered it with Microsoft so it has
| to be on archive even if it hasn't been used. Since I can't copy and paste
| the PID I don't think I should pay $45 US dollars which equals about $100
| CDN. (j/k. EH!) just to get in touch with Microsoft to replace this.
|

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Barry McWilliams wrote:
> To Whom It May Concern:
>
> I have a damaged Windows XP CD and do not think its fair I pay just to
> request the info in getting it replaced.


Fair or not, there's no need to pay for information freely available on
Microsoft's web site. Who's charging you to perform a simple Google search?

If it was a retail license and you have proof of purchase:

How to Replace Lost, Broken, or Missing Microsoft Software or Hardware
http://support.microsoft.com/default.aspx?scid=KB;en-us;326246

If it was an OEM license, you should contact the computer's
manufacturer.


> I saw this option and wanted to see
> if I could get something done about it. So would someone please help me out?
>

Saw what "option?" This is meaningless.



> I have a damaged OEM CD and the expired CDKEY that came with it from maximum
> activations as I was having BSOD problems which then was discovered to be bad
> RAM. The company I bought it from is now bankrupt and non-existant.


That's one of the hazards of buying OEM software. As the company that
provided the license is your only source of free support, you can easily
find yourself wishing you'd initally spent a bit more for a retail license.


> Now I
> am left with a CD that makes a great coaster and a CDKEY that has expired
> from activation.


Product Keys do *not* expire. Nor is there a maximum number of
activations allowed. There's no limit to the number of times you can
reinstall and activate the same WinXP license on the same PC. Nor is
there ever a charge. Nor does a Product Key (so long as it's not an
evaluation license) ever expire. If it's been more than 120 days since
you last activated that specific Product Key, you'll most likely be able
to activate via the Internet without problem. If it's been less, you
might have to make a 5 minute phone call.

Here are the facts pertaining to activation:

Piracy Basics - Microsoft Product Activation
http://www.microsoft.com/piracy/basics/activation/

Windows Product Activation (WPA)
http://www.aumha.org/a/wpa.htm





--

Bruce Chambers

Help us help you:
http://dts-l.org/goodpost.htm
http://www.catb.org/~esr/faqs/smart-questions.html

You can have peace. Or you can have freedom. Don't ever count on having
both at once. - RAH