Hello,
a few weeks ago, as I was playing Minecraft Bedrock Edition on my HP Pavilion Gaming Laptop 15-ec0xxx (turns out this is not a common model, so the specs of mine are AMD Ryzen 7 3750H, GTX 1660 Ti with max Q design), and I suddently got a blue screen of death. First time this happened to this laptop in almost a year. Later it wouldn't reboot (fixed now).
I was using the device with an external monitor as it was the only way to get the GTX 1660 Ti running (the internal display is connected such a way that the GTX would barely contribute to the graphics processing).
As my monitor could only handle 144hz via DP (actually not true but I didn't know that back then), I was using an HDMI to DP adapter that I bought off Amazon for like 25 bucks. When Windows crashed, the adapter died (I can tell you more about what died in it but for now let's just say it died).
Then the computer would post but it wouldn't boot to any OS without freezing before even finishing booting. I opened the device and did some testing. Turns out one RAM slot is dead. I removed the stick in it and the laptop boots fine with only half the RAM. Both sticks work, I tried them both in the working slot.
If I only put a stick in the dead slot, the computer doesn't post and I get the caps lock blinking a RAM error code. If I populate both slots now, it would boot, and in system information the physical memory is 32GB (both my 16GB sticks), but the total physical memory is only 13.9GB (basically the amount of usable RAM with a single stick).
It means the computer system still detects the slot in some way, but it can't use it.
I just want to find out what component is to blame (because the slot itself is clean and everything I am not that dumb). If it is not a problem in the CPU (which I really hope it isn't because a Ryzen CPU with single channel is not good, the iGPU lost significant performance), then what could it be? If the stick gets no power, would the computer still detect it that way? By the way only the operating stick gets hot.
a few weeks ago, as I was playing Minecraft Bedrock Edition on my HP Pavilion Gaming Laptop 15-ec0xxx (turns out this is not a common model, so the specs of mine are AMD Ryzen 7 3750H, GTX 1660 Ti with max Q design), and I suddently got a blue screen of death. First time this happened to this laptop in almost a year. Later it wouldn't reboot (fixed now).
I was using the device with an external monitor as it was the only way to get the GTX 1660 Ti running (the internal display is connected such a way that the GTX would barely contribute to the graphics processing).
As my monitor could only handle 144hz via DP (actually not true but I didn't know that back then), I was using an HDMI to DP adapter that I bought off Amazon for like 25 bucks. When Windows crashed, the adapter died (I can tell you more about what died in it but for now let's just say it died).
Then the computer would post but it wouldn't boot to any OS without freezing before even finishing booting. I opened the device and did some testing. Turns out one RAM slot is dead. I removed the stick in it and the laptop boots fine with only half the RAM. Both sticks work, I tried them both in the working slot.
If I only put a stick in the dead slot, the computer doesn't post and I get the caps lock blinking a RAM error code. If I populate both slots now, it would boot, and in system information the physical memory is 32GB (both my 16GB sticks), but the total physical memory is only 13.9GB (basically the amount of usable RAM with a single stick).
It means the computer system still detects the slot in some way, but it can't use it.
I just want to find out what component is to blame (because the slot itself is clean and everything I am not that dumb). If it is not a problem in the CPU (which I really hope it isn't because a Ryzen CPU with single channel is not good, the iGPU lost significant performance), then what could it be? If the stick gets no power, would the computer still detect it that way? By the way only the operating stick gets hot.