Dell Inspiron notebook freezes randomly

[WageeshaR]

I currently have a DELL Inspiron 15 7559 notebook pc which I bought just 2 months ago. I have been working with it perfectly until about 2 weeks ago and one day almost from nothing BSOD came up I went okay with that thereafter. It was the only time BSOD came up.
But since two days ago, my pc freezes twice in two days almost without a reason and I checked the temperature but it was okay. My RAM has 1.35 recommended voltage checked with CPU Z and the timing is 11 11 11 28 1.

I have a Ram of DDR3L 1600 MHz 8GB (1 of 2 slots)
GPU is GeForce GTX 960M 4GB DDR5 VRam
Processor is Core i7 6700 HQ 6th Gen
Hard drive is 1TB 5400 sata.
I almost rely my work on this machine and I'm afraid of anything happening to this PC. Can someone please explain a way to diagnose the error and make me fix it. Thanks

 

[Dave8671]

I assume it has windows 10 correct, What are you doing when this occurs? I did the system update before this happened?

 

[WageeshaR]

Yeah it has Windows 10 Home 64 bit. I didn't have any choice but pressing the power button down until the machine goes off. I updated the system to latest windows 10 version last week. I don't know whether that is the reason but my guess is this will probably be an issue with Ram. But I ran the Ram Diagnostic tool today and it all went perfectly without any errors.

 

[Dave8671]

While it is,up and running look at the windows error logs. Look for the date of the BSOD in the logs. Here is how, to find it.

In windows 7

To view the system log in Event Viewer
Click Start, point to Programs, point to Administrative Tools, and then click Event Viewer.
In the console tree, click System Log.
To sort the log alphabetically and quickly locate an entry for an Exchange service, in the details pane, click Source.

Post the log if you can vooy and paste it to a,text file using a text editor in windows.

For windows 10

Open Event Viewer in Control Panel. Access Control Panel, enter event in the top-right search box and click View event logs in the result. Again look for the dates of the errors.

 

[WageeshaR]

I checked the event log previously and the BSOD came up in the first week of November (4th or 5th of November ). I ran a Disk Cleanup today and got a System Error Dump file of 1.14GB but I didn't delete it for the purpose of refering later. I couldn't find the location of that dump file instead I found 503Kb dump file in Windows -> minidump folder. Any help on that?

 

[Dave8671]

I checked the event log previously and the BSOD came up in the first week of November (4th or 5th of November ). I ran a Disk Cleanup today and got a System Error Dump file of 1.14GB but I didn't delete it for the purpose of refering later. I couldn't find the location of that dump file instead I found 503Kb dump file in Windows -> minidump folder. Any help on that?

There have been update issues with windiws 10 i would check the dell website.

You could roll back that update and see if that fixs the issue. Read this article

http://www.howtogeek.com/235474/how-to-roll-back-builds-and-uninstall-updates-on-windows-10/

 

[WageeshaR]

I looked into rolling back the update but with the newer versions of Windows they don't allow rolling back updates if they are older than 10 days or more. So that option is not available. Previously the option was for 30 days I think. Anyway thanks for trying to help me. I'm okay with the current condition so far. Will contact you in future if any help is needed.

 

[Dave8671]

In that case i would contact Microsoft if you continue to get BSOD errors. This link will help you with the crash logs etc.

https://www.digitalmastersmag.com/magazine/tip-of-the-day-how-to-find-crash-logs-on-windows-10/