Archived from groups: alt.sys.pc-clone.dell (
More info?)
"Peter Ross" <pross@att.net> wrote in message
news:40D96F3F.3050904@att.net...
> FWIW, we used Dell for a great many years and were totally happy with
> them. >snip<
Starting last summer, however, everything seemed to change:
> they couldn't get anything straight; their customer service went to hell
> and, as to getting credits and/or refunds, while, ultimately, when they
> basically have no choice, they'll accommodate the customer, they first
> make sure the customer jumps through so many hoops it makes the refund
> or credit barely worth getting. We've stopped having Dell bid on jobs.
We have had the same experience with Dell, starting early last year. We have
also quit buying from Dell.
"Peter Ross" <pross@att.net> wrote in message
news:40D96F3F.3050904@att.net...
>
>
> skids wrote:
> > I can't speak to asking for a credit or a refund. We have always
received
> > what was ordered and in good condition and have not had to go down that
> > road. And that's over a 6 year period.
> >
> > "Jim Dep" <jimdep1@yahoo.com> wrote in message
> > news:239468a3.0406211924.7513e5ba@posting.google.com...
> >
> >>" Going with
> >>
> >>>>Dells was the best move my company ever made. I love supporting them
> >>>
> >>> because
> >>>
> >>>>there is no support involved. We are getting ready to buy another
> >
> > 1500."
> >
> >>Oh really. Wait till you're in a situation where you have to ask for a
> >>credit or refund. I know first hand that they have the worst customer
> >>service I have ever experienced. They are masters of deception.
> >>I learned recently that the public school I work for has had problems
> >>with Dell involving multi-purchases. I shared the dellish nightmare
> >>I'm going through with the computer department at the school, and I
> >>discovered they are very dissatisfied too.
> >>
> >>Buyer Beware, Stay away from Dell.
> >
> >
> >
> FWIW, we used Dell for a great many years and were totally happy with
> them. We used their machines ourselves and placed thousands with
> clients. Starting last summer, however, everything seemed to change:
> they couldn't get anything straight; their customer service went to hell
> and, as to getting credits and/or refunds, while, ultimately, when they
> basically have no choice, they'll accommodate the customer, they first
> make sure the customer jumps through so many hoops it makes the refund
> or credit barely worth getting. We've stopped having Dell bid on jobs.
>