Hi, I just completed a windows update and my when my computer restarted it went straight to black screen. So I switched it off and switched it back on again and that’s when the booting loop started.
I’ve tried to boot it into safe mode but that hasn’t worked. I also removed the RAM cards and cleaned them and replaced them. When I turned my PC back on the power button turned amber and flashed 5 times continuously. According to my manual that means that the cmos battery had failed. So I opened up the PC and replaced the battery. I pressed the power button for 10 seconds before replacing the battery.
This fixed the battery issue but not the booting loop issue or black screen issue.
I saw in a thread on here that someone with similar problems to mine pressed the F9 button so I tried that currently the computer is not in a booting loop but I still have a black screen.
I really need help to fix my PC please.
I don’t know much about computers. I know a little. I’ve only been trying out other people’s suggestions that I’ve seen online in the hope that they would fix my PC.
I have a Dell XPS 8930 windows 10 PC.
Please help me.
Thanks in advance. 😊
I’ve tried to boot it into safe mode but that hasn’t worked. I also removed the RAM cards and cleaned them and replaced them. When I turned my PC back on the power button turned amber and flashed 5 times continuously. According to my manual that means that the cmos battery had failed. So I opened up the PC and replaced the battery. I pressed the power button for 10 seconds before replacing the battery.
This fixed the battery issue but not the booting loop issue or black screen issue.
I saw in a thread on here that someone with similar problems to mine pressed the F9 button so I tried that currently the computer is not in a booting loop but I still have a black screen.
I really need help to fix my PC please.
I don’t know much about computers. I know a little. I’ve only been trying out other people’s suggestions that I’ve seen online in the hope that they would fix my PC.
I have a Dell XPS 8930 windows 10 PC.
Please help me.
Thanks in advance. 😊