Question Dell Precision Tower 3620 and AMD Radeon HD 7600 series

[brandon_bless98]

Hello,
I recently got a new Dell Precision Tower 3620 (1TB + DDR4 32GB RAM) and an AMD Radeon HD 7600 Series graphics card (4GB). I can get VGA and DVI-D to work, but only in duplicate and not extended. Also, I’ve tried installing a few different drivers but none seem to be working, even the CD that came with the graphics card.

I’m pretty sure this graphics card is GDDR5, but if memory serves, I don’t think that makes a difference, but I could be wrong.

Anyways, I appreciate any feedback or if anyone’s got the solution! Thanks

 

[rgd1101]

vga?
what the exact model of the gpu?

 

[brandon_bless98]

Fair point. Sometimes I just have to make an idiot of myself before I realize to check to something. It’s a 7670 and the driver is downloading now. So I’ll post back when everything’s set and working or if I run into more problems.

 

[brandon_bless98]

vga?
what the exact model of the gpu?

So I downloaded the Radeon HD 7670 driver and restarted my computer. System settings isn’t detecting another display and the AMD Catalyst Control Center isn’t opening (it’s saying the control center “cannot be started” and that “there are currently no settings that can be configured using AMD Catalyst Control Center”.

 

[rgd1101]

what os?
which driver? isn't the old gpu out of support?
try the other connection?

 

[brandon_bless98]

what os?
which driver? isn't the old gpu out of support?
try the other connection?

Windows 10 Pro Version 22H2 (64-bit)

This is the link I found for the driver for the graphics card I have: https://www.amd.com/en/support/graphics/amd-radeon-hd/amd-radeon-hd-7000-series/amd-radeon-hd-7670

My monitors do not have HDMI ports, so I’m stuck with VGA and DVI, which are both receiving a signal. It’s just a matter of modifying that signal so my screens aren’t duplicated.

 

[rgd1101]

yeah the legacy driver.

what the windows display said?

 

[brandon_bless98]

yeah the legacy driver.

what the windows display said?

"AMD Catalyst Control Center cannot be started.
There are currently no settings that can be configured using AMD Catalyst Control Center"

Even after restarting my computer, uninstalling/reinstalling, etc.

 

[rgd1101]

the windows display settings. did it see 2 monitor?

 

[brandon_bless98]

the windows display settings. did it see 2 monitor?

No. No other displays are being detected, even though both monitors are displaying the same.


Also, in the Device Manager, under "Display Adapters", "AMD Radeon HD 7600 Series" has an exclamation point, and when I open the Properties for it, I get this:

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

The request is not supported.

 

[rgd1101]

might just have to get a newer gpu. hd 7670 came out 2012

 

[brandon_bless98]

might just have to get a newer gpu. hd 7670 came out 2012

I think it might be the DVI cable because when I plugged in the HDMI cord (to my tv) to the onboard graphics card, I was able to extend the displays. So now I have it as VGA using the dedicated graphics card and HDMI using the onboards graphics. And it’s extending. But of course, now the display isn’t showing up when DVI is plugged in

 

[thestryker]

It's entirely possible that it is the DVI cable having issues, but generally if it was you'd get no display output at all or it would be garbled. Mirrored image sounds more like a problem at the driver level which would make sense if windows can detect the card, but not get the drivers installed for it.

 

[brandon_bless98]

It's entirely possible that it is the DVI cable having issues, but generally if it was you'd get no display output at all or it would be garbled. Mirrored image sounds more like a problem at the driver level which would make sense if windows can detect the card, but not get the drivers installed for it.

Right. Now that I'm reading that about the DVI cable, that should've been obvious to me!

 

[thestryker]

What drivers did you download?

What was the source of the video card?

The reason I asked these is that looking up the Dell drivers for the 3620 I noticed they only have drivers listed for Pro cards not consumer so I assume this card did not originally come with it.

Looking at AMD's site I see these: Catalyst Software Suite - 15.7.1 WHQL and Radeon Software Crimson Edition Beta - Crimson Edition 16.2.1 Beta

You should not try to install both of these as AMD renamed things and the former eventually replaced the latter. If you have tried both of these you should uninstall any AMD software and then download DDU, run it and then pick one of those two to try to install the drivers. Now if the card is some sort of OEM (Dell/HP etc) model you may have to track down drivers from them to use.

 

[brandon_bless98]

What drivers did you download?

What was the source of the video card?

The reason I asked these is that looking up the Dell drivers for the 3620 I noticed they only have drivers listed for Pro cards not consumer so I assume this card did not originally come with it.

Looking at AMD's site I see these: Catalyst Software Suite - 15.7.1 WHQL and Radeon Software Crimson Edition Beta - Crimson Edition 16.2.1 Beta

You should not try to install both of these as AMD renamed things and the former eventually replaced the latter. If you have tried both of these you should uninstall any AMD software and then download DDU, run it and then pick one of those two to try to install the drivers. Now if the card is some sort of OEM (Dell/HP etc) model you may have to track down drivers from them to use.

This is the driver that came with the product: AMD Catalyst 15.7.1

The source of the video card was from Amazon, new and NOT refurbished.

Last time I installed a graphics card, I think I had to switch PCIe slots, but unfortunately, that is not possible because this card takes up two slots (slot 4). Page 23: Dell Precision Tower 3620 Owner's Manual

 

[thestryker]

This is the driver that came with the product: AMD Catalyst 15.7.1

The source of the video card was from Amazon, new and NOT refurbished.

Last time I installed a graphics card, I think I had to switch PCIe slots, but unfortunately, that is not possible because this card takes up two slots (slot 4). Page 23: Dell Precision Tower 3620 Owner's Manual

You could still try DDU just to clear everything graphics driver wise out, but it looks like you've done everything right. You would typically only want to use the first slot anyways as the others won't have as many lanes and usually be lower PCIe revision.

 

[brandon_bless98]

You could still try DDU just to clear everything graphics driver wise out, but it looks like you've done everything right. You would typically only want to use the first slot anyways as the others won't have as many lanes and usually be lower PCIe revision.

I've tried DDU, and shutting down and removing the GPU and putting it back in and restarting. VGA and DVI working on monitors again using the graphics card, and VGA and HDMI only working using the graphics card and onboard graphics, respectively.

I might just get two HDMI to DVI cables, and continue using half graphics card and half onboard.