DELL SUCKS

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I almost bought a new Dell for my Gram but I found a better deal on an Acer model. Someone here said the key is doing your research and custom building your system. I agree with that in theory but in practice people don't know what they want or need and don't have the time or patience to educate themselves. In my family everyone just gives me money and asks me to do it for them.
 
Building a computer is much easier than people are led to believe. Last year,not being able to afford a comp I was interested in(around $1,400 not including a monitor) I went to MANY of the leading manufacturers web site and basically examined all of the components. When I realized that I could build a better one,(through online tutorials,books and countless questions) I did so. What I have is a machine that won`t be "outdated"or obsolete in the next few years. I`ve just started building my fifth one for a freind. I purchased all high end parts and components online. As far as criticizing companies like Dell......they`re all the same. The majorityl use minimal parts that don`t leave much room for future expansions or upgrades.(such as psu`s, cpu`s, memory slots and graphic cards) When I mention "much room" I`m also refering to the motherboards specs and the hardware limitations. Computers and operating systems aren`t perfect and they never will be. They`re built by humans and will always annoy us from time to time when they don`t perform a task we want them to. Life is too short to get angry about them and who manufactured them. Have fun
 


Some people attack companies like Dell as if they were the evil menace. However all Dell and the other companies are trying to do is provide what the customer wants and demands. It is the customer that dictates what will be offered based on what they are willing to pay. Do custmers want bloatware? No, but most are also not ready to pay the higher cost for a computer without such offsets - or major vendors would be selling that way. Do they want higher quality components? If so customers would be demanding such and getting it. Do they want systems with larger PSUs for expansion? Apparently they are not demanding those either.

We have a pretty good economic system - better than any other anyway. And the computer manufacturers are fulfilling their role by providing what the customers want. Why attack the manufacturers because customers are not ready to pay for better systems?
 
I have bought Dell computers for years . They have all been good to me. The first couple were just computers,nothing fancy. They were relitivly inexspensive.

I wanted a good gamming pc,so I purchased a XPS 710 a few months after they came out. It's been a good strong PC,but was to exspensive after the fact,that I payed over $3000 and can't use the case to build with,

After all these years I have come to relize one thing. Dell is only going to sell a PC that after 2 to 3 years you will throw it away and buy another one from them.

 


The more appropriate way to state that might be:

Dell sells the simple, disposable computers that most people want to buy and are willing to pay for. The do a great job of meeting customer demands - which is why they are #1 in customer satisfaction and sales (unless mergers have made HP or another larger in unit sales).

If Dell made them more upgradable - such as increasing the PSU - customers would buy the cheaper models. Those few who might pay more for a computer listed as "upgradeable" then might:
1. Be very angry with Dell if it weren't upgradable because Intel and AMD changed sockets or requirements for the new CPUs
2. The upgrades were limited because of #1, or the PSU, or other technological changes
3. The customer purchased the upgrade components and then did not know how to install, or worse screwed up the system trying to install and demanded hours or Dell support or a full refund
4. Or a whole host of other scenarios that arise when making a claim of upgradability

But I guess people will just continue attacking the manufacturers for providing what the consumer wants. And if you think the customer really wants something else - then you can make a fortune providing it to them right?
 





Point in point here. Dell started listening to there customers until recently. They started selling PC's that were more overclocking and upgraded friendly. And people liked it. It was such a good approach that Dell built one PC that had Dell gaming fanatics in heaven. The XPS 730x . It was about as good as a home built system that you could get in a prebuilt system .But they took it off the market after about a year. The reason they took it off,word was they wanted Alienware to do the gaming part. Other reasons were because Alienware was not selling do to the 730x.So see people do want expandability.

Manufactures who change sockets and this kind of stuff is totally understandable. But Dell builds there own parts , so people can't upgrade them. Take look at some of there forum threads. Many people wanted a MOD type bracket to be able to put a ATX board in PC's like the 700 series where they used BTX boards. There was a poll that showed that people would have loved this.

As far as Dells Tech support go's ( shaking head side to side ) There a joke. The pC I have now is still in warranty (extended ). Good ex sample: I was getter blue screens and errors on a pretty daily basis. I called dell and gave them the error codes and problems. After looking around and talking to him,he told me I would need to reinstall the OS. So I did. I had the same problem . To make a long story short ,Dell tech support had me reformat mt PC 4 times in 3 months. One tech even had me do a system restore and said that will fix it. Ha ! Nope ! So I took things into my own hands and trouble shoot-ed the problem. It was a bad stick of ram.

Dell has put them in there own position.
 


Dell has sold XPS systems with faster performance and larger PSUs for years. But people buy the cheaper systems and then complain that they are not upgradeable. The buy the Ford Escort and are unhappy when a Lotus engine won't fit.



Huh????? What are the parts most frequently upgraded - memory, video card, and CPU. Does Dell build those? They do not build PSUs either...[/quotemsg]



I agree they have issues here - but at least you have a single point of contact to call - which you don't for BYO systems. Having something extra that you can chose to use or not use can't be an unfavorable factor compared to BYO. All system sellers have the same problem. Competition keeps profit margins thin. Just an hour or two of tech support can wipe out any margin - even if it results from a customer created problem - or just that the customer doesn't know computer basics. I really sympathize with the companies trying to provide support with the small margins on low end systems. But everything I have read rates Dell high in customer satisfaction.

The Mac Magazine reported on a survey of consumer satisfaction, just released this month rated Apple number one and Dell number two, ahead of HP, Gateway, Compaq, and others.

http://www.macworld.com/article/142341/2009/08/acsi.html

PC Mag used to do an annual survey also. The latest I could find was 2007. The results are similar to the above survey. Apple is first, PC Mag includes home-built which ranks second, and Dell is third - ahead of all other manufacturers.

http://www.pcmag.com/article2/0,2817,2182831,00.asp

 
Well the debate is ON and still one can't finalize to go for BRANDED or UNBRANDED systems,

I want to share my story too.


MY STORY IS NAMED: FROM DELL TO HELL
----------------------------------------


I built a system ( a long time ago ) with these briefs:
INTEL D845WN BOARD
INTEL P-4 CPU
KINGSTON 512MB RAM x2
SEAGATE 40GB harddrive
.........
......

-------> IT WORKED FOR YEARS AFTER YEARS , NO HARDWARE ISSUE. AND IT IS STILL WORKING

( neglecting software issues such as OS crashes, .. which can be recovered / reinstalled )


and




ONE DAY I got into this HELL ( DELL )

I got a DELL MACHINE

DELL - OPTIPLEX 745
intel Pentium-D 4MB cache
RAM 1gb KINGSTON x2
SATA 250GB HDD
DVD WRITER
FDD.
....
...



It workes happily for a very long reliable super duty period of "TWO AND A HALF MONTH"

After that, it got stuck up during post test for NO REASON. sometimes.

then slowly situation got worse



it got stuck up time to time on boot up , no beeps, no Error codes , nothing

POST sequence lights show random sequnce to which dell docs do'nt lead anywhere.



AND FINALLY ----> DEAR DELL-745 STOPPED RESPONDING COMPLETELY, only AMBER LIGHT ON POWER UP.

POwer supply was OK, CPU OK ..everything OK

except THAT----> QUALITY BRANDED MOTHERBOARD NEEDS REPLACEMENT NOW TO SAIL THIS GIANT SHIP WITH DELL LOGO.


I was absolutely NOT in a mood to order another board for this machine.

so I tried my best to see little problems in motherboard, peeking in supplies on board... and other possible components.

one techie friend spent more time on this board. and we confirmed now IT IS GONE FROM DELL TO HELL.


problem did'nt solved but What I observed is that there are few components ( power drivers / regulators and others ) for RAM, CPU core voltage ... so minute that DUST easily is caught between their pins, BECUASE THEY ARE THE FIRST TO WHICH AIR STRIKES WHEN BLOWN FROM THE BIG GIANT ONE SINGLE COOLING FAN in dell-7xx series. When this DUST catches moist from environment it might disturb their functionality, and slowly... DELL to HELL

construction is such that DUST will definitely enter in the case , from front to back, and one can't have the duty to clean it every weak from motherboard. Well that is just my observation.


One techie friend has reported Manufacturing problems in some DELL models, so they gets more pron to such failures.









well story does'nt end here,
----------------------------


My brother holds the great honor of experienceing similar experiences on MORE THAN SIX DELL machines. Because he loved dell and love requires patience, money, sacrifice ......

as I remember some DELL to HELL machines of my brother are

Dell 520, dell 6xx series, dell 3xx series, inspirons

they worked for roughly a year on average

two had exactly same behaviour as my Dell 745.



Now I am planning to buy an INTEL ORIGINAL board and use other things from the dell 745, If mobo does'nt fit in dell, I will use it unbranded case. but i will not replace it with its own dell board, cause: Who can guarantee new Dell board will not suffer these issues.



Well on the other hand, I have seen all big organizations using, Dell / HP / ... always go for a branded machine


SO Bottom line of my story is:
-------------------------------

If I want to have system for MySELF, for MY PLEASEURES, for my FANTASIES always I will custom build a machine myself

if for organizations, use Branded system.


so What do you think now?
 



You are correct about the most common parts that are upgradeable. But you can't upgrade that part if the MB don't support it. And you sure can't upgrade the MB in a Dell case that a standard MB can't fit.



I agree they have issues here - but at least you have a single point of contact to call - which you don't for BYO systems. Having something extra that you can chose to use or not use can't be an unfavorable factor compared to BYO. All system sellers have the same problem. Competition keeps profit margins thin. Just an hour or two of tech support can wipe out any margin - even if it results from a customer created problem - or just that the customer doesn't know computer basics. I really sympathize with the companies trying to provide support with the small margins on low end systems. But everything I have read rates Dell high in customer satisfaction.

The Mac Magazine reported on a survey of consumer satisfaction, just released this month rated Apple number one and Dell number two, ahead of HP, Gateway, Compaq, and others.

http://www.macworld.com/article/142341/2009/08/acsi.html

PC Mag used to do an annual survey also. The latest I could find was 2007. The results are similar to the above survey. Apple is first, PC Mag includes home-built which ranks second, and Dell is third - ahead of all other manufacturers.

http://www.pcmag.com/article2/0,2817,2182831,00.asp[/quotemsg]


Go read the Dell forums . There are to many complaints over there to begin to count . Everything from bad tech support to people not getting products.

Using Dell tech support is good when it works .

Dell is not what it use to be....
 


Your as Crazy as your name is ALL DELL COMPUTERS SUCK BIG DUCKEY DEEKS.. in fact I watched my sister in law deal with them for 6 months straight and then they finally said Im sorry but we dont know what is wrong with it and by that time the warranty had expired and they wouldnt do any more for her so she went out and bought a new computer from a reputable small shop that I suggested and unbelievable its been 9 months now and wooppee!!! no problems... Just face it Dell is the worst thing made since the edsel(and for those of you who doesnt know what that is my point exactly... Have a great day
 



I took appart a AMD Dell - which for some reason blow the AMDx2 940 processor - a 5600 no doubt.

Why on earth blow a processor - only Dells do this.. Thats the 4th AMD processor blown in a Dell within two months. Are Dell doing something on purpose or what !!! no compound, not enough - but spark and bang it goes.

The best bit is on the DVD drive dell didnt even screw the screw in straight and it was on the tilt..


Dell - Absolutely the best quality crap out there.
 


You should be careful of hyperbole and using words such as "ALL". I have had a Dell 8400 that has been a gem for over 5 years. That one case proves your premise totally false.

But am I alone? Are there few of us? Well golly gosh gee whiz - NO. Customer satisfaction surveys prove you wrong - as shown in the surverys I linked just a couple of posts above. But since you chose to ignore them, I will repeat the information here for your convenience.

The Mac Magazine reported on a survey of consumer satisfaction, just released several months ago rated Apple number one (big surprise in an Apple rag)and Dell number two, ahead of HP, Gateway, Compaq, and others.

http://www.macworld.com/article/142341/2009/08/acsi.html

PC Mag used to do an annual survey also. The latest I could find was 2007. The results are similar to the above survey. Apple is first, PC Mag includes home-built which ranks second, and Dell is third - ahead of all other manufacturers.

http://www.pcmag.com/article2/0,2817,2182831,00.asp

My last computer I built myself, and expect I will most likely build all my one computers in the future because of the of the advantages of cost, quality parts, upgradibility, and absence of bloatware. But that decision does not change the fact that my Dell served me well for 5 years - and still does as a backup and I am thinking of converting it to a dedicated A/V computer.

Perhaps you should follow the wise words of Mark Twain - "Better to be silent and thought a fool, then to open your mouth and remove all doubt." Your only embarrass yourself with your stupid attack on the credibility of others - which is so obviously bogus that it only destroys your own credility.



 



Dont get me wrong I used to like Dells quality and the 8400 was proberly the last of the good ones. These were well build.

Alas they are not no more. The 2000 series are poor compared to the 8400 the 9 series are plaged with issues - especially the ram issue which is down to poor contacts on the motherboard which tarnish. Good quality materials should never do this..
 
Lol Bwurhur. I love this thread and all the angst on it. I see people reply with "dell doesn't suck that much..." and others going "OMG DELL SUX I SHOW YOU EXAMPLE OF BAD SERVICE I GET" Jeez man,not everyone is having the same crappy experience you're getting. Get over it. And now I wait for some fool to take the bait and reply with a venomous response and continue the age-old honored tradition of TEXT WAR.
 
Well one thing is for sure Dell can't say I didn't try and give them a chance. Here is my horror story:

Two weeks ago i was asked to help a little old grandma fixed her 3 year old Dell Dimension 3000 since it would not turn on. Well when I opened up the case I found that the green plastic "cradle" that held the power switch to the metal case had broken in two and was laying on the bottom of the case. I then contacted Dell being dumb enough to think that in the name of customer satisfaction and just flat out fair play they would replace the part for free EVEN though it was out of warranty. FAT CHANCE!

I was continually jerked around and reminded that the computer was out of warranty. So I wrote an email to Michael Dell. Now three years ago this would have gotten you satisfaction but it appears that when you right Michael now it just gets dumped into some tech pool. So I get a call from "R" and I call back asking for him. They guy who answers the phone says they all share the same extension and he can help me. Well one thing for sure they don't share the information. After I told him the problem he said he would send me to Spare parts. WRONG! he sent me to Customer Care, who then sent me to Tech Support, (after waiting over ten minutes for them to pick-up). Tech Support finally sent me to Spare parts.

The woman in spare parts asked a bunch of questions and then said she was going to look up the part. Well all she did was look up the service tag and come back and tell me it was out of warranty. I told her I had specified that from the beginning. Then she wouldn't even tell me the part number, (if she knew it), because I got the zip code wrong for the lady I was helping. Why do you have to verify ownership to purchase a piece of equipment?

So I write Michael Dell. again. "R" calls me again. In short I emailed Michael Dell three times the latter one finally stating that I could no longer recommend his product after being treated so poorly and after them not standing behind the product.

Here is my thinking. If I own a big company and a crucial component that can't cost me more than 10 cents breaks after only 3 years on a $500 or more system I am NOT going to ruin my company's reputation and buy a lot of bad PR for 10 cents. It makes no sense at all. And even if I am an employee of this company I am not going to piss someone off over a 10 cent piece of plastic. If I have to I will buy it myself and send it to them. This is what we used to call empowerment. Dell seems to have forgotten that term.

The final insult. Did I say a 10 cent part? I finally asked them how much the part cost. Now remember this is a small 3 inch by 1.5 inch piece of green plastic that holds the power switch and two LEDs to the metal case so that they can interact with the front panel/cover of the computer. Well it turns out Dell wants $50 for this piece of plastic. That's right FIFTY DOLLARS! Now to be air I still don't think that our employee "R" knows what he is talking about BUT I pushed the point and he contiued to insist that this was the part I needed even though he kept telling me it was not a separate part. And check out the Dell write up:

Mechanical/Chassis parts are replacement parts for a particular Dell™ PC that assist in the cosmetic look or the mechanical functionality of the PC. These are items such as latch assemblies, I/O back cover plates, ... Full Description
Starting Price $49.99

He could NOT supply me with a picture so that I could be sure it was the right part. Can you imagine how even more pissed I would have been if I purchased this $50 piece and found out it wasn't what I needed?

Bottom line, invest in plastic!
 
I certainly have my own horror stories with Dell. But I have even more from other customer service from other large companies. I've had an Inspiron 8100 laptop, XPS m1330 and m1730 laptops, and am in the process of purchasing an Alienware Area-51. Very sold machines. The Alienware is solid metal, weighs about 70 lbs. The XPS m1730 is about a 12 lb laptop.

I also don't blame Dell for Windows bluescreens, unless it is hardware related. Admittedly I do my own software support, and only call when I ABSOLUTELY have to, and often speak to people that do not know what they are doing, or get bounced around queues. I've also been around a LOT of Latitude and Precision Dell systems, all business or high end, they all work just fine. Sure there are some systems that have problems, there will always be a % of errors.

Are there horror stories concerning Alienware or high-end XPS/Precision systems? Everyone here seems to be talking about the dirt-cheap, bottom of the barrel systems that you can buy at superstores like Mega-Lo-Mart . I have seen the cheap low end dimension/opti and whatever they are called now. Like rockyjohn said, you guys talking about the low end here. If you want upgradability, get Alienware, Cyberpowerpc or build your own. Dell is just providing a services for people that will pay for it. So are HP, IBM, Microsoft, etc.
 
The latest Dell Alienware Area-51 lets you get a Core i7 920 with "factory overclocking to 3.2 GHz" for +$200. Some people don't want to risk overclocking themselves, so if they pay for the service, then their system is overcloked under warranty.

Sure some or most of us here would just do that ourselves to our own self-built system, but who warranties your overclocked CPU?
 

So you are the one tieing up the phone lines and technicians who explain to you over and over again that it is long out of warranty and they cannot give you freebies.
It is people like you who tie up resources keep others from getting the help they need and are still entitled to under warranty.
It is Dell who should be upset with you for consuming all that customer support time when they stated the correct facts up front.
You may have been requesting one small part - but if they allowed that how many thousands and thousands of others would be expecting such help - or are you just "Special".
Poor Dell, they just try to stick with the warranty terms known at the time of purchase - the mutually agreed contractual relationship which you chose to ignore and want to unilaterlly change - and you keep hounding them. Its no wonder you get passed around - you would not give up. And its not surprising you get sent to the "wrong" place sometimes - they did not know what to do with you because there was not right place - you were in the wrong. And then you have the temerity to be upset with them? How absurd. That you kept after it so tenaciously shows some measure of obsession. That you then attack Dell after it appears they tried to be very patient with you is just plain bogus.


Based on your description - you were not treated poorly - quite the contrary, it seems they were very patient and continued to try to respond to your outlandish demand. And "not standing behind their product"? Apparently you think the length of a warranty means nothing. How long do you think a company must stand behind their product after it is out of warranty? Isn't part of the function of a warranty to define how long they will stand behind their product and let the buyer know what that period is? But no - let's ignore all that and let you be the warranty Czar and determine what is right. How long should car dealers have to stand behind their products after the warranty ends? TV manufacturers? Cameras? Monitors? Tool and Die Makers? Please publish a list for all products so we know what is right.


Its easy to see why you don't own a big company. You would give all the profits away. And I don't think they ruined their reputation or bought any bad PR. I completely undestand and accept their action. It was completely in line with the terms mutually agreed to at the time of sale. It is you that is buying the bad rep for your bogus attack.




Its obvious to me that they do not sell the part you wanted as a single piece but in a package that includes other parts. It probably has a nice profit margin on it. But I have no idea how "fair" it is without knowing about the other parts. And have you thought not just about the manufacturing cost, but the cost to maintain warehouse stocks, take orders, and fill them - and the support personnel and overhead. How many people and how much time do you think would be involved? And you probably expect them to do all that for the 10 cent manufacturing cost.


I sure can - you get so pissed off for no good reason - I can just imagine how pissed you would be if, after you are already worked up, they had made a real mistake. If it were their mistake.

This is just another classic example of a totally bogus attack. Perhaps the worse because he actually knew the PC was out of warranty from the start and yet continued with his demands and got upset when his unjust demands were not me.
 



But there is a thing called customer care which make people come back again and again to purchase computer equipment.

Computers can be quite daunting to some but this doesnt mean that someone has to put up with this sort of crap when a company as big as Dell is - should be able to supply parts for their systems with a small amount of fuss.

Ive backed you up on some thing else but i will not back you up on this.

People deserve to get customer service even if they are prepaired to pay for the parts they need.

Dell power switches have been prone to bad design in the past - dells in cream with the plastic fronts were a speciality of breakages and was a design fault.

Dell have never admitted this and it is a bad show to pass someone around from pillar to post because staff do not know what department a customer needs.

I have recently had a run in with Acer over a faulty laptop - a DOA which has never worked properly from day one and I will illiterate to every single person on here - DO NOT BUY ANY ACER PRODUCT as the customer service in the UK is crap.
 


Of course they should get customer service when prepared to pay for the parts they need. I never said otherwise. But I am confused as to why you don't back me up then. He was going to a lot of different departments trying to get something for free - not to pay for it - and 2 years after the warranty was up. Do you support him in visciously attacking Dell because they would not give to him free parts 2 years after the warranty was up?


Why blame Dell for this. He was asking for something he was not entitled to. There was no correct place to pass him to, but he apparently would not stop making his request. So they passed him to someone. It was not because staff did not know the correct department - it was because there was none. - because his request was bogus. But when they correctly told him that it just made him angry. The problem was Sattamander's. not Dell's.

 


But Dell staff should be trained to do and give customer service the right information, and not make the customer wait for minutes on end to get to a department to be told again and again this is not the one he wanted. If he got the right department and was told dead straight you need to pay 20 dollars or what ever then fine.

Everything is outsourced to India, they have no clout even if they call themselves managers, they get abuse because the companies that put them there with no intent on anything else but an agenda by a company policy which gives up the peoples will to live instead of solving peoples problems. Indian call centres do not have a clue what goes on in Dell nor what each department does. Really for a price of a plastic switch mechanism which is proberly known to break should be replaced foc. Its called customer service - what dell have done now has removed another customer from its list and i head dell werent doing to well...

Im sorry to say but some people in India can be patronising when they absolutely understand nothing what goes on when they work in a text book fashion - if its not in the book then its your fault, they cant help and finish the call. This is an observation which i have made over the years and whilst most speak fluent English they have never been out of their countries boundaries. I hold my hat to these guys and must be subject to so much abuse during the day.
How many times does an AOL spokesmen go on to say where is the yellow cat 5 cable plugged in to and even though the colour of the cat 5 cable doesnt matter longterm the technical help team have to go to level 2 or level 3 support to find out if there are a more than one colour of cat 5.

I have had major problems with Acer. I was promised a laptop repaired and back after 3 days of it being received. The 7530g suffers from a heat sensor, heatsink fault. It was 3 weeks later and still no laptop. I phone some one at Acer called Vasu who said if you dont get your laptop back in 2 working days you can have a new machine. Two working days came and went. I rang up to get a new machine. I was refused and to be told to wait another 48 hours which has turned in to 72. I being the dealer on this has already paid full wack for the laptop to be refused a new machine which was doa. The manager on the phone had as much clout as a sponge.

I dont feel the previous guy was asking too much of a company for a spare part which has broke. But to be told that the whole unit has to be replaced is a uneceptable marketting ploy to claw back money on some thing that was cheap in the first place..

HP are another company which are not worth the time or effort.

Dell and all the big firms will loose customers which they desparately need.

 
Dell and the others generally give the customer what he wants. Customers are not willing to pay for better service or Dell would offer it and advertise it. Right now if they offer better service they have to charge more - and then customers will go elsewhere. So blame the customers for their own shortsigtedness, not Dell.

As far as Sattamander - all I can go by is what he wrote. And he wrote that he went to Dell to get a free part and but he "was continually told it was out of warranty".

He clearly created the bad situation not Dell.

And I don't see anywhere he was told "the whole unit had to be replaced", just that some parts were not sold individuall but only in parts. That is very common. I know on my car I have repeatedly run into situations where are single part was not sold separately but I had to replace a component assembly - like on door locks and an outside mirror. But most replacement parts on cars are part of component assemblies and not sold individually.

I am surprised that you totally misinterpreted Sat's situation and jumped to his rescue when he clearly is out of line in his attack on Dell for the reasons he stated. Just because you are unhappy with Acer does not mean you should take his side against Dell.

And who is Dell going to lose the customers too? Have you seen any satisfaction surveys that rank others higher - besides Apple ? Do you think there will be a mass exodus to the overpriced Apples?

I posted this earlier but it looks like some missed it:

The Mac Magazine reported on a survey of consumer satisfaction, just released recently, that rated Apple number one and Dell number two, ahead of HP, Gateway, Compaq, and others.

http://www.macworld.com/article/142341/2009/08/acsi.html

PC Mag used to do an annual survey also. The latest I could find was 2007. The results are similar to the above survey. Apple is first, PC Mag includes home-built which ranks second, and Dell is third - ahead of all other manufacturers.

http://www.pcmag.com/article2/0,2817,2182831,00.asp
 
This thread will never die as long as people with bad experiences complain about it and people with good experiences back it up. Since the quality of your computer experience is relative,there is no definite answer. WEEEEEEEEEEEEEEEE :lol: :wahoo: :lol: :wahoo: :bounce: 😀 😉 😉 :hello: 😴
 
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