I have a dell xps17 laptop that I love except for one, ongoing, frustrating issue: the webcam disappears! I have had the system less than a year and they have sent a tech out to replace the camera 2x already and I discovered it is gone again.
I do not use it often, so it's possible it stops working pretty quickly after the replacement.
At this point, I feel like it's an issue other than the camera. Bad motherboard? Bad socket?
The camera is gone from the device manager. There is no imaging device listed. The dell software says there is no camera installed. windows live says it can't connect to the vdp source (and the integrated webcam is not listed as an option).
Is there any help for this other than demanding they replace the laptop?
I love Dell and their service has been above excellent, but it's not correcting the problem and my warranty will be up soon.
Is there a lemon law for computers?
Thank you.
I do not use it often, so it's possible it stops working pretty quickly after the replacement.
At this point, I feel like it's an issue other than the camera. Bad motherboard? Bad socket?
The camera is gone from the device manager. There is no imaging device listed. The dell software says there is no camera installed. windows live says it can't connect to the vdp source (and the integrated webcam is not listed as an option).
Is there any help for this other than demanding they replace the laptop?
I love Dell and their service has been above excellent, but it's not correcting the problem and my warranty will be up soon.
Is there a lemon law for computers?
Thank you.