Archived from groups: microsoft.public.windowsxp.basics (
More info?)
Nope--I have seen the issue John is talking about.
When entering the product key, if you press a character which is not used in
ANY product key, the character will not appear on the screen and it will
seem the keyboard is malfunctioning.
Unfortunately there is no list of characters which are not used by the
algorithms which generate the product keys.
--
Larry Samuels MS-MVP (Windows-Shell/User)
Associate Expert
Expert Zone - www.microsoft.com/windowsxp/expertzone
Unofficial FAQ for Windows Server 2003 at
http://pelos.us/SERVER.htm
"Admiral Q" <Star_Fleet_Admiral_Q(NOSPAM)@(SPAMNOT)hotmail.com> wrote in
message news:eIV7iAZMFHA.2576@TK2MSFTNGP10.phx.gbl...
> If these were laptops/notebooks, then the keyboard has a special key that
> enables part of the keyboard to function as a number pad - usually
> activated/deactivated by the laptop/notebook number lock key - I myself
> have
> been bitten a few times when trying to use the built-in keyboard after
> using
> the laptop/notebook with a docking station and leaving the num-lock on.
> To answer your question, most all of the standard keys for character,
> number
> and navigation (backspace, enter, delete, left, right arrows, etc) work -
> exceptions are the new fangled keys and special characters, but again, if
> the caps-lock, num-lock or both were on, there is no telling which keys
> did/didn't work.
>
> --
> Star Fleet Admiral Q @ your service!
> "Google is your Friend!"
> www.google.com
>
> ***********************************************
>
> "John" <John@discussions.microsoft.com> wrote in message
> news:675B26F2-4A08-4B68-B50D-965D7FA5F782@microsoft.com...
>> I appreciate the responce. I understand what you posted.
>>
>> What happened was we had a customer who purchased 500 notebooks, when
>> they
>> got to the point of entering the product ID key they looked at the wrong
> set
>> of numbers on the sticker (don't ask me how). While they were trying to
> enter
>> the wrong set of numbers they noticed that not all the keys they were
>> pressing would work. They returned all 500 units stating that the
> keyboards
>> were defective. If they had looked at the right set of 25 digit numbers
> all
>> this could have been avoided. Even after explaining what they did wrong
> they
>> still feel there is a problem when there really isn't. I know during the
>> product ID key installation Microsoft only uses a certain set of keys for
>> their algorithm and disables the rest. That is the info I am looking for
> so I
>> can show to customer and say; "here now do you understand"?
>>
>> That list was available at one time but I can't seem to find it now.
>>
>> Thanks again
>> John
>> MCSE
>>
>> "Carey Frisch [MVP]" wrote:
>>
>> > Q. "Can anyone point me to the list of keys that will not work during
> the
>> > entering of the product ID key for Windows ME thru Windows XP?"
>> >
>> > A.. There is no such list...see the following:
>> >
>> > Troubleshooting invalid CD key error message during Windows XP setup
>> >
http://support.microsoft.com/default.aspx?scid=kb;en-us;310637
>> >
>> > Windows XP Setup Reverts to the Welcome Screen When You Enter the
> Product Key
>> >
http://support.microsoft.com/default.aspx?scid=kb;en-us;812204
>> >
>> > --
>> > Carey Frisch
>> > Microsoft MVP
>> > Windows XP - Shell/User
>> > Microsoft Newsgroups
>> >
>> > Get Windows XP Service Pack 2 with Advanced Security Technologies:
>> >
http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx
>> >
>>
>> --------------------------------------------------------------------------
> -----------------
>> >
>> > "John" wrote:
>> >
>> > | Can anyone point me to the list of keys that will not work during the
>> > | entering of the product ID key for Windows ME thru Windows XP.
>> > |
>> > | We just had a situation where a customer was entering the wrong set
>> > of
>> > | numbers for the product ID key and he realized that not all keys he
> was
>> > | pressing would work, so he assumed he had bad equiptment. I would
> just like
>> > | to find the page from Microsoft (if one exist) that tells the list of
> keys
>> > | and a list of disabled keys during the product ID key installation.
>> >
>
>
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