Question Do you have any ideas why my PC turns off when playing graphically intensive games? (KERNAL POWER 41)

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SoraKyo

SoraKyo

Jun 22, 2023
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Please keep it to 1 thread.
CPU: i3-10100F
CPU cooler: ID-COOLING SE-224-XTS
Motherboard: ASUS PRIME H410M-K
Ram: 16 gb DDR4 2666mhz
SSD/HDD: 1TB HDD, 2TB HDD, 256GB SSD, 120GB SSD
GPU: RTX 2070 SUPER GIGABYTE OC
Chassis: IDK
PSU: EVGA 750W BR

When I run any Graphically intensive game like Elden Ring, after a few minutes my Pc will turn off without warning, I but when I changed my GPU to my Gtx 1650, it runs fine. So what I thought and many others thought is that my OLD BeQuiet Power 9 600w PSU was failing, so I bought a new 750w EVGA PSU and the issue still continues. At this point, I do not know what to do to fix this. Also, I ran Furmark while I checked the temps and my GPU goes to around 80 'C, and the GPU hotspot at 102'C. Also, every time it crashes I check Event View and I get Kernal Power 41.
I need help 🙁
 
Kernal Power 41 is just an unexpected power loss as a result of the hard reset. You want to look at the events leading up to that point to see where the actual problem is.

You didn't exactly get a great power supply to replace the previous one, so that could still be the problem. Wattage rating isn't everything.

Still 102C is a little warm, what kind of airflow do you have in that chassis? If you don't have at least two unobstructed fans as intake and at least one exhaust, probably just baking the system in there. Try removing the side panel.

You could also set a power limit on the GPU so it can't get that warm. You would be surprised how much power you can lose and still maintain GPU performance.
 
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Eximo said:
Kernal Power 41 is just an unexpected power loss as a result of the hard reset. You want to look at the events leading up to that point to see where the actual problem is.

You didn't exactly get a great power supply to replace the previous one, so that could still be the problem. Wattage rating isn't everything.

Still 102C is a little warm, what kind of airflow do you have in that chassis? If you don't have at least two unobstructed fans as intake and at least one exhaust, probably just baking the system in there. Try removing the side panel.

You could also set a power limit on the GPU so it can't get that warm. You would be surprised how much power you can lose and still maintain GPU performance.
Click to expand...
I have three fans at the front and one at the back all blowing in one direction.
And I had a tight budget so I didn't want to spend to much but it was ranked C on the PSU tier list
Also, how do I set a temp limit?
 
MSI Afterburner is usually the tool of choice. Power And/Or temperature limits are possible to set. Voltage as well.

For instance I run my 350W 3080Ti with a 280W limit. Still does 95% of the job. (My situation is a bit unfair because temperature is not a consideration at all, it is water cooled) But on air people have also tweaked the voltage and the power limit to increase performance at a lower power level. But that comes down to how well the silicon runs on low voltage.

As to the PSU, if you are going to have a high end GPU, you can't skip out on the PSU.

It could very well be the PSU overheating that is causing your issue, and there are no sensors to measure that. Reduced load from the GPU may help with that though.
 
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Eximo said:
MSI Afterburner is usually the tool of choice. Power And/Or temperature limits are possible to set. Voltage as well.

For instance I run my 350W 3080Ti with a 280W limit. Still does 95% of the job. (My situation is a bit unfair because temperature is not a consideration at all, it is water cooled) But on air people have also tweaked the voltage and the power limit to increase performance at a lower power level. But that comes down to how well the silicon runs on low voltage.

As to the PSU, if you are going to have a high end GPU, you can't skip out on the PSU.

It could very well be the PSU overheating that is causing your issue, and there are no sensors to measure that. Reduced load from the GPU may help with that though.
Click to expand...
yea It could be my Psu I've never thought of that but I don't see any reason for it to overheat.
But one issue that I thought of is that my specific model of GPU has three fans and each fan has its own separate heat sink the one close to the ports is slightly bent down by 3 cm, and the fan under it spins fine but could that be a issue or should I consider reapplying new thermal pads and paste. Also, I forgot to mention this card was bought used.
 

SoraKyo​

I recommend that you update your BIOS immediately and then retest. Please do this first, before responding. Also, what precisely is the problem: System restarts? System shuts down? Windows blue screen?

PRIME H410M-K｜Motherboards｜ASUS Global

Discover PRIME H410M-K, a powerhouse Intel® H410 motherboard, enhancing your tech experience with advanced features. Transforms everyday tech usage!
www.asus.com www.asus.com

Version 1620 (dated: 2021/07/24) appears to be the latest.
 
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rcald2000 said:

SoraKyo​

I recommend that you update your BIOS immediately and then retest. Please do this first, before responding. Also, what precisely is the problem: System restarts? System shuts down? Windows blue screen?

PRIME H410M-K｜Motherboards｜ASUS Global

Discover PRIME H410M-K, a powerhouse Intel® H410 motherboard, enhancing your tech experience with advanced features. Transforms everyday tech usage!
www.asus.com www.asus.com

Version 1620 (dated: 2021/07/24) appears to be the latest.
Click to expand...
I have already updated my Bios to the latest version.
My PC shuts down with no warning, my fans will turn off monitor will go black, but I have a USB Bluetooth dongle and that LED stays on so case power is still on, and the PC will automatically turn back on after around 5 minutes and will then tell me to go to the bios or something and XMP will be turn off and I will turn it back on each time it shuts down
 
Also, as part of the troubleshooting process, please order a replacement motherboard battery. The fact that XMP keep disabling is suspicious, despite your motherboard being available as recently as August 2020.

Duracell CR2032 3V Lithium Battery
$4.55 (please click 25% off digital coupon)

Addendum: I recommend that you also reach out to Asus today, as I believe your motherboard should be covered under a standard three year old warranty; TUF motherboards have five year coverage.
 
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rcald2000 said:
Also, as part of the troubleshooting process, please order a replacement motherboard battery. The fact that XMP keep disabling is suspicious, despite your motherboard being available as recently as August 2020.

Duracell CR2032 3V Lithium Battery
$4.55 (please click 25% off digital coupon)

Addendum: I recommend that you also reach out to Asus today, as I believe your motherboard should be covered under a standard three year old warranty; TUF motherboards have five year coverage.
Click to expand...
Yea I will do that to
 
Forget my earlier suggestion about replacing the CR2032 battery.

I'm picard facepalming myself right now. I'm guessing that your RAM may not being compatible with XMP enabled. If you leave XMP off, does your system still stutdown/restart? I still recommend that you reach out to Asus support, since your board probably isn't under warranty for much longer.

Question: What is the precise manufacturer and model of your RAM kit? Did you purchase both RAM sticks together or separately? Check your RAM model against your motherboard's QVL (Qualified Vendor List) below....

PRIME H410M-K｜Motherboards｜ASUS Global

ASUS Prime series is expertly engineered to unleash the full potential of AMD and Intel processors. Boasting a robust power design, comprehensive cooling solutions and intelligent tuning options, Prime series motherboards provide daily users and DIY PC builders a range of performance tuning...
www.asus.com www.asus.com
 
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rcald2000 said:
Forget my earlier suggestion about replacing the CR2032 battery.

I'm picard facepalming myself right now. I'm guessing that your RAM may not being compatible with XMP enabled. If you leave XMP off, does your system still stutdown/restart? I still recommend that you reach out to Asus support, since your board probably isn't under warranty for much longer.

Question: What is the precise manufacturer and model of your RAM kit? Did you purchase both RAM sticks together or separately? Check your RAM model against your motherboard's QVL (Qualified Vendor List) below....

PRIME H410M-K｜Motherboards｜ASUS Global

ASUS Prime series is expertly engineered to unleash the full potential of AMD and Intel processors. Boasting a robust power design, comprehensive cooling solutions and intelligent tuning options, Prime series motherboards provide daily users and DIY PC builders a range of performance tuning...
www.asus.com www.asus.com
Click to expand...
Both ram sticks are from different companies, One is Crucial 8 GB DDR4-2666 MHz and the other is Corsair VENGEANCE LPX DDR4 RAM 16GB 2666 MHz
 
Crucial 8GB and Corsair 16GB? So you have 24GB total capacity?

Regardless, I recommend that you purchase / borrow / or obtain a new matched RAM kit, and retire the two separate DIMMs. My guess is that will resolve your issue. If you happen to contact Asus, be sure to mention that your RAM sticks don't match; that's a crucial piece of information in your case.
 
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rcald2000 said:
Crucial 8GB and Corsair 16GB? So you have 24GB total capacity?

Regardless, I recommend that you purchase / borrow / or obtain a new matched RAM kit, and retire the two separate DIMMs. My guess is that will resolve your issue. If you happen to contact Asus, be sure to mention that your RAM sticks don't match; that's a crucial piece of information in your case.
Click to expand...
oh, My bad that was a mistake I have a total of 16GB the corsair is 8GB
 
Your GPU is very bent. I have a feeling we can narrow it down to that. The heatsink should not be that far from the board on the left. You can see there is a cutout in the heatsink for that capacitor on the left, it is basically not being occupied at all. Maybe a whole centimeter or more off of square.

Did you get the GPU used? Might be shipping damage.

Possibly your motherboard is not quite square on its mounts, or your GPU is experiencing severe sag/torque do to repeated heat cycles.

Yes, you should dismantle the card completely and see if you can straighten out the heatsink (remove the heatsink completely first of course)

Also that GPU has a single heatsink, just has to be built that way to accommodate the bends in the heatpipes.
 
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Eximo said:
f you can straighten out the heatsink (re
Click to expand...
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Eximo said:
Your GPU is very bent. I have a feeling we can narrow it down to that. The heatsink should not be that far from the board on the left. You can see there is a cutout in the heatsink for that capacitor on the left, it is basically not being occupied at all. Maybe a whole centimeter or more off of square.

Did you get the GPU used? Might be shipping damage.

Possibly your motherboard is not quite square on its mounts, or your GPU is experiencing severe sag/torque do to repeated heat cycles.

Yes, you should dismantle the card completely and see if you can straighten out the heatsink (remove the heatsink completely first of course)

Also that GPU has a single heatsink, just has to be built that way to accommodate the bends in the heatpipes.
Click to expand...
yea the GPU was used
 
Eximo said:
Your GPU is very bent. I have a feeling we can narrow it down to that. The heatsink should not be that far from the board on the left. You can see there is a cutout in the heatsink for that capacitor on the left, it is basically not being occupied at all. Maybe a whole centimeter or more off of square.

Did you get the GPU used? Might be shipping damage.

Possibly your motherboard is not quite square on its mounts, or your GPU is experiencing severe sag/torque do to repeated heat cycles.

Yes, you should dismantle the card completely and see if you can straighten out the heatsink (remove the heatsink completely first of course)

Also that GPU has a single heatsink, just has to be built that way to accommodate the bends in the heatpipes.
Click to expand...
I've dismantled the card and tried to bend the heat sink back but it won't budge but the GPU die looks like it needs more thermal paste
https://imgur.com/a/DuEaQCg
View: https://imgur.com/a/DuEaQCg
 
If it isn't flat, you might have local overheating on parts of the GPU die where the sensors might not be able to detect it quickly enough.

You may be better off finding an exact card that is non-functional and replacing the cooler entirely.
 
Eximo said:
If it isn't flat, you might have local overheating on parts of the GPU die where the sensors might not be able to detect it quickly enough.

You may be better off finding an exact card that is non-functional and replacing the cooler entirely.
Click to expand...
yea but I checked online and that part of the cooler doesn't even come in contact with anything only the middle and the right come in contact with the PCB
 
That isn't the part I am talking about being flat. Ideally yes, you should get it back in shape.

The part that contacts the GPU needs to be flat (or as designed). Something with enough force to bend several copper heat pipes has impacted the whole graphics card. Those heat pipes run right on top of the GPU contact area. If that surface is no longer flat, then your paste application needs to be extremely heavy to fill any potential gaps.

But we don't know if the heat pipes have cracked internally (They are not solid by the way) or are still making good contact with the cold plate. Typically they are soldered to it, and solder isn't the strongest under mechanical stress, so there is no telling how effective that cooler is on the small scale. The GPU temperature sensors aren't everywhere, and most aren't provided to software anyway, they are used internally by the GPU.
 
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rcald2000 said:
Crucial 8GB and Corsair 16GB? So you have 24GB total capacity?

Regardless, I recommend that you purchase / borrow / or obtain a new matched RAM kit, and retire the two separate DIMMs. My guess is that will resolve your issue. If you happen to contact Asus, be sure to mention that your RAM sticks don't match; that's a crucial piece of information in your case.
Click to expand...

Any update?
 
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rcald2000 said:
Any update?
Click to expand...
even though after I changed the thermal paste of my GPU and there was a significant drop in temps by around 20'C lower from 80'C to 60'C on the GPU and from 100'C to 80'C on hotspots, after running furmark for around 10 minutes my Pc shuts downs again. At this point I have no idea what to do other than play games that are not that GPU intensive until I get a new GPU or go back to the GTX 1650
 
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