[SOLVED] Drawing tablet driver not found

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Youssefu

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Apr 1, 2017
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Hello everyone i have a problem in my new usb drawing tablet in the desktop "win7" which is "driver not found " but it worked in my pc portable and that makes me very confused and i don't know what to do now ?! 😕😕

please help :tired:


notice : "the tablet worked in desktop in the first time but it stopped working , it turns on when i boot the desktop but turns off after windows 7 welcome !!!!"

notice 2:"the driver appears like a keyboard one in the laptop in which is working fine "

solutions i tried: restart pc
downloading the latest driver
connecting in all desktop usb ports
search for driver online
troubleshooting

this is the image in device manager :
https://ibb.co/jG2kbBG
 
Last edited:
Solution
K
Hmm - the tablet is of course an input device.
How do we tell windows7 to install a keyboard device driver for the tablet ?
No - NO - its the SMbus driver that is the problem !

Once this is solved I'm sure the tablet device driver installs.
Patience - and the wits comes to the waiting.
Lets see if other people have suggestions here :)
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Your drawing tablet must have a factory name and a type number ?

Use this to search the internet for any Windows (7 / 8 / 10) drivers, then download and install into your Windows7, before connecting your drawing tablet.
 
Upvote 1 Downvote
kaehligj said:
Your drawing tablet must have a factory name and a type number ?

Use this to search the internet for any Windows (7 / 8 / 10) drivers, then download and install into your Windows7, before connecting your drawing tablet.
Click to expand...
i've installed the driver but nothing worked, but in the laptop everything works fine is it from my desktop port ?!
 
Upvote 0 Downvote
It must be the desktop port then.

Try open the hardware manager in windows and look for any changes, when you plug/unplug the tablet.
If nothing happens, then the port does not "see" the tablet for any reason.
Try using another port,

If still no change, then re-boot your desktop, immediately tapping several times on the "del" key on the keyboard, until you see the BIOS setup screen.
look for any menu item on USB setting.
It must all be enabled and set to compliance mode.
 
Upvote 1 Downvote
kaehligj said:
It must be the desktop port then.

Try open the hardware manager in windows and look for any changes, when you plug/unplug the tablet.
If nothing happens, then the port does not "see" the tablet for any reason.
Try using another port,

If still no change, then re-boot your desktop, immediately tapping several times on the "del" key on the keyboard, until you see the BIOS setup screen.
look for any menu item on USB setting.
It must all be enabled and set to compliance mode.
Click to expand...

it does appear but it's in other devices in yellow
this is the image : https://ibb.co/jG2kbBG
i noticed that sm bus controller doesn't have driver is it the main problem
 
Upvote 0 Downvote
kaehligj said:
Your drawing tablet must have a factory name and a type number ?

Use this to search the internet for any Windows (7 / 8 / 10) drivers, then download and install into your Windows7, before connecting your drawing tablet.
[/QUO
Click to expand...
kaehligj said:
It must be the desktop port then.

Try open the hardware manager in windows and look for any changes, when you plug/unplug the tablet.
If nothing happens, then the port does not "see" the tablet for any reason.
Try using another port,

If still no change, then re-boot your desktop, immediately tapping several times on the "del" key on the keyboard, until you see the BIOS setup screen.
look for any menu item on USB setting.
It must all be enabled and set to compliance mode.
Click to expand...
the port are all running in the guide book they say to no connect to front usb port is that the reason why ?
when i boot my desktop the tablet give a blue light but after windows appear it turns off
 
Upvote 0 Downvote
i'm really not sure about the SM bus, but as the basic system management bus, it could very well be your problem.

Finding a SMBus driver is your next problem, as Windows clearly will not install it automatically, and then it wont find a driver if you try an automatic driver update in device manager using the internet.

Instead you must source the driver from the manufacturer of your PC motherboard.
Its the only way to do it.
 
Upvote 0 Downvote
kaehligj said:
i'm really not sure about the SM bus, but as the basic system management bus, it could very well be your problem.

Finding a SMBus driver is your next problem, as Windows clearly will not install it automatically, and then it wont find a driver if you try an automatic driver update in device manager using the internet.

Instead you must source the driver from the manufacturer of your PC motherboard.
Its the only way to do it.
Click to expand...
i installed the SM bus perfectly but the tablet still don't work what should i do now !
 
Upvote 0 Downvote
kaehligj said:
It must be the desktop port then.

Try open the hardware manager in windows and look for any changes, when you plug/unplug the tablet.
If nothing happens, then the port does not "see" the tablet for any reason.
Try using another port,

If still no change, then re-boot your desktop, immediately tapping several times on the "del" key on the keyboard, until you see the BIOS setup screen.
look for any menu item on USB setting.
It must all be enabled and set to compliance mode.
Click to expand...
they all work properly i checked also the bios they are all enabled when i plug the tablet it appear with yellow icon saying driver not installed in device manager !!
 
Upvote 0 Downvote
Have a look see in your working laptop device manager.
Any hints on the driver here ?
Compare with the desktop device manager.

I fear we are close to the conclusion, that your desktop does not support the tablet under Windows7.
Meaning you will have to upgrade to Windows10 on your desktop 🙄
 
Upvote 0 Downvote
kaehligj said:
Have a look see in your working laptop device manager.
Any hints on the driver here ?
Compare with the desktop device manager.

I fear we are close to the conclusion, that your desktop does not support the tablet under Windows7.
Meaning you will have to upgrade to Windows10 on your desktop 🙄
Click to expand...
the laptop is win7 64 and the driver for the tablet appears like a keyboard, any suggestion please !?
 
Last edited:
Upvote 0 Downvote
Hmm - the tablet is of course an input device.
How do we tell windows7 to install a keyboard device driver for the tablet ?
No - NO - its the SMbus driver that is the problem !

Once this is solved I'm sure the tablet device driver installs.
Patience - and the wits comes to the waiting.
Lets see if other people have suggestions here :)
 
Last edited:
Upvote 0 Downvote
Solution
kaehligj said:
Hmm - the tablet is of course an input device.
How do we tell windows7 to install a keyboard device driver for the tablet ?
No - NO - its the SMbus driver that is the problem !

Once this is solved I'm sure the tablet device driver installs.
Patience - and the wits comes to the waiting.
Lets see if other people have suggestions here :)
Click to expand...
I'm gonna solve SM bus driver and tell you
kaehligj said:
Hmm - the tablet is of course an input device.
How do we tell windows7 to install a keyboard device driver for the tablet ?
No - NO - its the SMbus driver that is the problem !

Once this is solved I'm sure the tablet device driver installs.
Patience - and the wits comes to the waiting.
Lets see if other people have suggestions here :)
Click to expand...
Maybe , but i think that the main problem is that i connected the tablet in the front usb port because they say in the guide book of the tablet "don't connect to front port". So can this really create a problem are they so stupid, it's obvious people excited like me wouldn't read this guide book first !!! what do you think ?
 
Upvote 0 Downvote
Thanks guys for all your suggestions i finally found the problem which was missing some file in windows/inf i copy files from the laptop to desktop in it worked fine, thank you
 
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