Question Drawing tablet driver not found

Youssefu

Commendable
Apr 1, 2017
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Hello everyone i have a problem in my new usb drawing tablet in the desktop "win7" which is "driver not found " but it worked in my pc portable and that makes me very confused and i don't know what to do now ?! 😕😕

please help :tired:


notice : "the tablet worked in desktop in the first time but it stopped working , it turns on when i boot the desktop but turns off after windows 7 welcome !!!!"

notice 2:"the driver appears like a keyboard one in the laptop in which is working fine "

solutions i tried: restart pc
downloading the latest driver
connecting in all desktop usb ports
search for driver online
troubleshooting

this is the image in device manager :
https://ibb.co/jG2kbBG
 
Last edited:

kaehligj

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Mar 15, 2018
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Your drawing tablet must have a factory name and a type number ?

Use this to search the internet for any Windows (7 / 8 / 10) drivers, then download and install into your Windows7, before connecting your drawing tablet.
 

Youssefu

Commendable
Apr 1, 2017
21
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1,510
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Your drawing tablet must have a factory name and a type number ?

Use this to search the internet for any Windows (7 / 8 / 10) drivers, then download and install into your Windows7, before connecting your drawing tablet.
i've installed the driver but nothing worked, but in the laptop everything works fine is it from my desktop port ?!
 

kaehligj

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Mar 15, 2018
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It must be the desktop port then.

Try open the hardware manager in windows and look for any changes, when you plug/unplug the tablet.
If nothing happens, then the port does not "see" the tablet for any reason.
Try using another port,

If still no change, then re-boot your desktop, immediately tapping several times on the "del" key on the keyboard, until you see the BIOS setup screen.
look for any menu item on USB setting.
It must all be enabled and set to compliance mode.
 

Youssefu

Commendable
Apr 1, 2017
21
0
1,510
0
It must be the desktop port then.

Try open the hardware manager in windows and look for any changes, when you plug/unplug the tablet.
If nothing happens, then the port does not "see" the tablet for any reason.
Try using another port,

If still no change, then re-boot your desktop, immediately tapping several times on the "del" key on the keyboard, until you see the BIOS setup screen.
look for any menu item on USB setting.
It must all be enabled and set to compliance mode.
it does appear but it's in other devices in yellow
this is the image : https://ibb.co/jG2kbBG
i noticed that sm bus controller doesn't have driver is it the main problem
 

Youssefu

Commendable
Apr 1, 2017
21
0
1,510
0
Your drawing tablet must have a factory name and a type number ?

Use this to search the internet for any Windows (7 / 8 / 10) drivers, then download and install into your Windows7, before connecting your drawing tablet.
[/QUO
It must be the desktop port then.

Try open the hardware manager in windows and look for any changes, when you plug/unplug the tablet.
If nothing happens, then the port does not "see" the tablet for any reason.
Try using another port,

If still no change, then re-boot your desktop, immediately tapping several times on the "del" key on the keyboard, until you see the BIOS setup screen.
look for any menu item on USB setting.
It must all be enabled and set to compliance mode.
the port are all running in the guide book they say to no connect to front usb port is that the reason why ?
when i boot my desktop the tablet give a blue light but after windows appear it turns off
 

kaehligj

Prominent
Mar 15, 2018
335
27
695
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i'm really not sure about the SM bus, but as the basic system management bus, it could very well be your problem.

Finding a SMBus driver is your next problem, as Windows clearly will not install it automatically, and then it wont find a driver if you try an automatic driver update in device manager using the internet.

Instead you must source the driver from the manufacturer of your PC motherboard.
Its the only way to do it.
 

Youssefu

Commendable
Apr 1, 2017
21
0
1,510
0
i'm really not sure about the SM bus, but as the basic system management bus, it could very well be your problem.

Finding a SMBus driver is your next problem, as Windows clearly will not install it automatically, and then it wont find a driver if you try an automatic driver update in device manager using the internet.

Instead you must source the driver from the manufacturer of your PC motherboard.
Its the only way to do it.
i installed the SM bus perfectly but the tablet still don't work what should i do now !
 

Youssefu

Commendable
Apr 1, 2017
21
0
1,510
0
It must be the desktop port then.

Try open the hardware manager in windows and look for any changes, when you plug/unplug the tablet.
If nothing happens, then the port does not "see" the tablet for any reason.
Try using another port,

If still no change, then re-boot your desktop, immediately tapping several times on the "del" key on the keyboard, until you see the BIOS setup screen.
look for any menu item on USB setting.
It must all be enabled and set to compliance mode.
they all work properly i checked also the bios they are all enabled when i plug the tablet it appear with yellow icon saying driver not installed in device manager !!
 

Youssefu

Commendable
Apr 1, 2017
21
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What model of graphics tablet are we talking about? If your Windows 7 install is 64-bit, are you sure you are installing 64-bit tablet drivers?
10moon graphic tabletfrom aliexpress it's working fine in the laptop win7 64 , but not in desktop it appear as keyboard in the laptop
 

kaehligj

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Mar 15, 2018
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Have a look see in your working laptop device manager.
Any hints on the driver here ?
Compare with the desktop device manager.

I fear we are close to the conclusion, that your desktop does not support the tablet under Windows7.
Meaning you will have to upgrade to Windows10 on your desktop :rolleyes:
 

Youssefu

Commendable
Apr 1, 2017
21
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1,510
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Have a look see in your working laptop device manager.
Any hints on the driver here ?
Compare with the desktop device manager.

I fear we are close to the conclusion, that your desktop does not support the tablet under Windows7.
Meaning you will have to upgrade to Windows10 on your desktop :rolleyes:
the laptop is win7 64 and the driver for the tablet appears like a keyboard, any suggestion please !?
 
Last edited:

kaehligj

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Mar 15, 2018
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Hmm - the tablet is of course an input device.
How do we tell windows7 to install a keyboard device driver for the tablet ?
No - NO - its the SMbus driver that is the problem !

Once this is solved I'm sure the tablet device driver installs.
Patience - and the wits comes to the waiting.
Lets see if other people have suggestions here :)
 
Last edited:

Youssefu

Commendable
Apr 1, 2017
21
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1,510
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Hmm - the tablet is of course an input device.
How do we tell windows7 to install a keyboard device driver for the tablet ?
No - NO - its the SMbus driver that is the problem !

Once this is solved I'm sure the tablet device driver installs.
Patience - and the wits comes to the waiting.
Lets see if other people have suggestions here :)
I'm gonna solve SM bus driver and tell you
Hmm - the tablet is of course an input device.
How do we tell windows7 to install a keyboard device driver for the tablet ?
No - NO - its the SMbus driver that is the problem !

Once this is solved I'm sure the tablet device driver installs.
Patience - and the wits comes to the waiting.
Lets see if other people have suggestions here :)
Maybe , but i think that the main problem is that i connected the tablet in the front usb port because they say in the guide book of the tablet "don't connect to front port". So can this really create a problem are they so stupid, it's obvious people excited like me wouldn't read this guide book first !!! what do you think ?
 

Youssefu

Commendable
Apr 1, 2017
21
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1,510
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Thanks guys for all your suggestions i finally found the problem which was missing some file in windows/inf i copy files from the laptop to desktop in it worked fine, thank you
 

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