I just purchased a DynaBook Portege X30L-J1337. It seems they embedded the fingerprint reader in the top left of the touchpad (you can see it in the images here: https://www.cdw.com/product/dynaboo...l-j1337-13.3-core-i7-1165g7-16-gb-ram/6520182) - which is fine, however the issue is that if your finger even slightly "clips" (passes over) any part of the fingerprint reader, the touchpad completely deactivates until you remove your finger & replace it. In other words, any motion/dragging that takes place after your finger has briefly passed over any portion of the reader is no longer reflected in cursor movement. This more or less makes the touchpad unusable, as it is constantly deactivating (especially considering that the reader is over the left side of the touchpad, which is where the left button is - the most commonly-used button).
This is a brand new system with the OEM-supplied OS/drivers, and I've updated the BIOS to the latest version. The behavior is the same even when using the mouse in the BIOS.
I tried calling DynaBook support, but it seems like their entire support system is just a Philippines callcenter that can't do anything beyond read the official support manual. (Side note: I'm pretty surprised that they don't even have their own support forums either - their website just points people here to Tomshardware).
Has anyone experienced this? Is it fixable? I really like this system otherwise, it seems like an incredibly odd design choice if they really have a touchpad where the top left ~20% is not only non-functional, but deactivates the entire thing if you accidentally pass over it. Is there any solution (other than the obvious: just return the entire system & go with a different manufacturer)?
I also asked their support if I could purchase a replacement touchpad part without the fingerprint reader, but...it wasn't in the manual, so no hep from them there.
Thanks in advance
This is a brand new system with the OEM-supplied OS/drivers, and I've updated the BIOS to the latest version. The behavior is the same even when using the mouse in the BIOS.
I tried calling DynaBook support, but it seems like their entire support system is just a Philippines callcenter that can't do anything beyond read the official support manual. (Side note: I'm pretty surprised that they don't even have their own support forums either - their website just points people here to Tomshardware).
Has anyone experienced this? Is it fixable? I really like this system otherwise, it seems like an incredibly odd design choice if they really have a touchpad where the top left ~20% is not only non-functional, but deactivates the entire thing if you accidentally pass over it. Is there any solution (other than the obvious: just return the entire system & go with a different manufacturer)?
I also asked their support if I could purchase a replacement touchpad part without the fingerprint reader, but...it wasn't in the manual, so no hep from them there.
Thanks in advance