Question EA App shuts down in 15-25 minutes due to Windows Service Manager disabling it ?

[JinxTheWorld]

How to stop it from happening?

To be more accurate it's background service (EABackgroundService) is getting disabled by windows Service Control Manager. This was discovered by going through Event Viewer, and more accurately [event ID: 7040]. Usually followed by [Event ID: 10016].

Behavior: Playing game perfectly fine with no issues whatsoever and my game just closes as if i hit Alt+F4, which obviously had me super confused to no end. Mostly because this does not leave a crash report or anything to make one know that it was the game or app.

My hardware is 7900X, 64gb DDR5 6000mhz, 4090, and WD SN850X NVME. On windows 11.

Things i have done:
1. Updated BIOS to latest stable version

2. Updated all drivers and windows itself

3. Changed EABackgroundService from disabled to manual/automatic via Windows Service Control Manager which it reverts back to disabled... because it can apparently. Even after a restart when changed.

4. Went into registry and changed "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Windows\NoInteractiveServices from value 1 to 0" Because apparently it was also something that could be effecting it. Spoiler... didn't work.

5. Repaired game, app, and cleared app cache.

6. Have completely uninstalled the game and app (along with the registry) and then reinstalled. Still didn't help and app still closes within 15-25 minutes of playtime.

7. Turned off all overlays

8. Ran game and app as admin

9. Denied permissions by system to touch the EAbackgroundService (Reason is because in [Event ID: 7040} it showed that SYSTEM was responsible). Still didn't work because why would it.

10. Whitelisted the service through windows firewall.

Honestly i am just lost at this point and cannot find any other potential cause. The EA App is the only thing that does this.

 

[KingLoki]

Anti-virus software may be automatically disabling it, working with windows protection. May be interpreted as untrusted or malicious, even though it may not be.

 

[JinxTheWorld]

Anti-virus software may be automatically disabling it, working with windows protection. May be interpreted as untrusted or malicious, even though it may not be.

I am just using windows protection, anti-virus, and firewall. No third party security apps are being used. All EA app services are allowed through the firewall (both private and public), so not sure where else i can check to see if anything is on a "block list". I may have missed something, but google didn't bring up anything else that would be of any help in this regard.

 

[KingLoki]

Ok, just a thought. Do you run seperate Anti-Malware software such as Malwarebytes etc.

 

[KingLoki]

1. When it's running in Task Manager, try giving the background app and game if needed a higher priority in the list.
This is done by going into the Task Manager while the app and game if needed is running. Then click on the "Details" tab. Find the app in the list and right-click on it and set the priority to a Higher setting. "Highest" is ok to test.
**Note: Do Not use "Realtime" setting !!!
**Don't reboot after changing priority, as it is not permanent. A reboot reverts setting back to default**
It's for testing purposes just for now to see if the problem persists, but can be made permanent using a third-party app if needed.

2. Although you have mentioned it, right-click on the EA background app in the main EA folder in File Explorer and tick the "Run as Administrator" and reboot pc.

3. Another thing is to make the background app run at startup. You can use "Autorunsx64" as Administrator. Find the app and tick it to autorun on startup. Reboot pc.
https://learn.microsoft.com/en-us/sysinternals/downloads/autoruns

Check back to advise pls. Cheers.

 

[JinxTheWorld]

1. When it's running in Task Manager, try giving the background app and game if needed a higher priority in the list.
This is done by going into the Task Manager while the app and game if needed is running. Then click on the "Details" tab. Find the app in the list and right-click on it and set the priority to a Higher setting. "Highest" is ok to test.
**Note: Do Not use "Realtime" setting !!!
**Don't reboot after changing priority, as it is not permanent. A reboot reverts setting back to default**
It's for testing purposes just for now to see if the problem persists, but can be made permanent using a third-party app if needed.

2. Although you have mentioned it, right-click on the EA background app in the main EA folder in File Explorer and tick the "Run as Administrator" and reboot pc.

3. Another thing is to make the background app run at startup. You can use "Autorunsx64" as Administrator. Find the app and tick it to autorun on startup. Reboot pc.
https://learn.microsoft.com/en-us/sysinternals/downloads/autoruns

Check back to advise pls. Cheers.

I tried:
[1.] by itself - didn't work
I tried [2.] along with [1.] - didn't work
I tried [3.] along with [1.] - didn't work but this one lasted the longest at 27 minutes before getting disabled
Then just [3.] by itself - didn't work

This is quite the stubborn one haha. Anything else comes to mind at what might work?

 

[KingLoki]

Alrighty then ??? Stubborn as!! Will keep thinking, It would be nice find out why??

 

[KingLoki]

Can you get it running until its disabled and send a screenshot using imgur.com of the event viewer pls

 

[JinxTheWorld]

I cleared the log to make it as clear as possible. The one on the left is me starting up the EA App and starting the game. The right is when app closes itself which of course closes the game. As you can see 27 minutes...

 

[JinxTheWorld]

Can you get it running until its disabled and send a screenshot using imgur.com of the event viewer pls

added

 

[KingLoki]

Can you find the EAbackground service.exe in its folder in File Explorer.
Right-Click on it, then into Properties>Security>Advanced.
And take a screenshot to show accounts and their permissions.
Then upload and post screenshot. It might be permissions causing it to shut down.

Another thing to try would be type "msconfig" (no quotes) then in Selective Startup untick the box "Load Startup Items". Then reboot and run your EA service and game to see if it disables. Then let us know.

 

[Ralston18]

Just a thought to add:

Take a look in Task Scheduler - anything unknown or unexpected there?

 

[JinxTheWorld]

Can you find the EAbackground service.exe in its folder in File Explorer.
Right-Click on it, then into Properties>Security>Advanced.
And take a screenshot to show accounts and their permissions.
Then upload and post screenshot. It might be permissions causing it to shut down.

Another thing to try would be type "msconfig" (no quotes) then in Selective Startup untick the box "Load Startup Items". Then reboot and run your EA service and game to see if it disables. Then let us know.

For the Selective startup it won't keep. I opened system config as admin and unchecked "load startup items", hit apply, hit ok and closed window. I reopen system config and its back to [Normal Startup]. So no idea about that, maybe that will help in some way i guess.

 

[JinxTheWorld]

Just a thought to add:

Take a look in Task Scheduler - anything unknown or unexpected there?

No idea, there is 70+ background services and i recognize maybe 20 of them lol. The [Services tab] has like 200 services running. I would say well over half is simply windows being windows (bloat).

 

[KingLoki]

The selective startup option of unticking "Load Statup Items" needs to be rebooted after unticking, then run the EA service and game for a while to see if it still disables, maybe due to a startup app or service. A longshot but worth trying.

 

[Ralston18]

@JinxTheWorld

Are you certain that you looked in Task Scheduler and not in Task Manager.

As I understand your description "70+ background services.... etc" that would be Task Manager.

 

[JinxTheWorld]

@JinxTheWorld

Are you certain that you looked in Task Scheduler and not in Task Manager.

As I understand your description "70+ background services.... etc" that would be Task Manager.

My bad, misread it haha. I looked in Task Scheduler and nothing unusual stood out.

 

[JinxTheWorld]

The selective startup option of unticking "Load Statup Items" needs to be rebooted after unticking, then run the EA service and game for a while to see if it still disables, maybe due to a startup app or service. A longshot but worth trying.

Yes it still disables.

 

[KingLoki]

Can you check this section, different from the windows firewall...

"Allow blocked files or apps on microsoft defender anti-virus" in the below article and add the service app to allowed.

How to allow blocked file or app on Microsoft Defender Antivirus - Pureinfotech

To allow a file or app that has been blocked by Microsoft Defender Antivirus, use these steps on Windows 11 or Windows 10.

pureinfotech.com

 

[KingLoki]

You could also try creating another seperate local administrator account in a different name as in step 2 in the web link. **( Don't change or delete your normal account that you login in with everytime)** Log in to the newely created account and download and install thd game and the EA software app and try running it in a new account to see if it disables itself.
Windows 10/11

https://www.thewindowsclub.com/create-local-administrator-account-in-windows-10