[citation][nom]techguy911[/nom]Lets see i own my own computer store, when its slow, no work to do i play wow, i get to bed every night by 11pm and wake up at 8am.I have quit wow sometimes as long as 8 months when i have alot to do not everyone is an addict speaking of addicts they should be asking employees of they are smokers are the worst by far they take 10 min smoke breaks ever 30 mins and they are a burden on the health care system.[/citation]
Smokers take too many breaks eh? The question you have to ask yourself, is "does this negatively effect their work productivity". To which, the answer is "NO!".
I was recently (about 2 years back) a trainer for a large service desk. What I observed in my smokers is as follows:
-They took excessive breaks, and had 50%-%300 more AUX time.
-They had superior resolution rates.
-They had superior call times.
-They adapted to new issues much more quickly.
Why is this? Well, simply put, smokers talk about work on their short breaks! Surely, when you have 2 coworkers stuck in close proximity to each other for a 10-20 minute duration, and they are from vastly different backgrounds, age groups, and overall do not fit into each others' typical social groups... that's ALL they're going to talk about. Workers with superior communication have superior efficiency.
If you further examine smoker behavior, you'll notice that they choose to take their short breaks often when they experience something that causes some kind of elevated stress. For example, one of my techs would have a particularly difficult call, where he or she was not too familiar with the EU's issue, and needed to escalate the ticket. This person's a smoker, so he or she goes outside for a few minutes and proceeds to explain his/her plight with the other smokers, who educate him/her about the particular issue's root cause, and fix. Goes back in 12 minutes later a more efficient, superior agent for my desk.
Many times, I had to deal with a manager asking why I could give 2 shits about AUX times, and why I would just look the other way at smokers taking what they perceived as excessive breaks. My answer would always be a light shake of the head and "Its not an issue. They're talking about work."
I've observed the same increased efficiency from workers who play table tennis, and foosball. Communication is more important than being a nazi about break minutes. Good managers know this... most, however, just stare at spreadsheets and wonder why their teams fail to hit their numbers time and time again.