Archived from groups: microsoft.public.windowsxp.newusers (
More info?)
| "rdbr" <rdbr@bellsouth.net.INVALID>
| wrote in message news:1JAHc.32504$XF5.9464@bignews4.bellsouth.net
| The error-checking program does not run <SNIP> [it] says that
| it can't proceed because it cannot gain direct access to the
| system. <SNIP> I have recently removed the Norton Personal
| Firewall 2002 and installed Zone Alarm, v. 5.0.590. <SNIP>
If by writing "cannot gain direct access to the System" you meant:
"Cannot Open Volume for Direct Access", then this is a
well-known problem. For more information see the following
Microsoft Knowledge Base article:
KB823439 - "Cannot Open Volume for Direct Access" Error
Message When Chkdsk Runs at Startup
http://support.microsoft.com/default.aspx?Product=winxp&scid=kb;en-us;823439
To quote Jerold Schulman - Windows: General MVP, from
his "JSI, INC_ - Tips & Tricks" web page on the subject:
"There is currently no fix for this problem. When a solution becomes
available, Microsoft will probably release a hotfix, or provide a
workaround. If a hotfix becomes available, Microsoft will include the
fix in a Windows XP service pack. NOTE: You may have success if
you schedule Chkdsk to run at startup and use the /X switch, which
will force a dismount."
For the entire article see the "JSI, INC_ - Tips & Tricks" web
page on the subject:
JSI Tip 7079_ You receive 'Cannot open volume for direct access'
when Chkdsk runs during Windows XP startup
http://www.jsiinc.com/SUBO/tip7000/rh7079.htm
Else....
If Jerold's suggesting to force a dismount does not work you may
want to try the resolution given by the following Web Site, which
implicates 3rd party kernel-mode drivers:
Computer Technical Support Forums
All Forums | SOFTWARE SUPPORT | Operating Systems: Microsoft
MyTechSupport_ca - Cannot open volume for direct access
http://www.mytechsupport.ca/support/topic.asp?TOPIC_ID=3503
In brief, MyTechSupport says to:
Run msconfig. Select a Diagnostic Startup of Basic Devices and
Services Only. Use the method of your choice to schedule chkdsk
to run when you restart your computer. And then reboot.
Else...
If Zone Alarm is the cause of the problem then perhaps one of the
three following suggestions could help:
Suggestion One:
Install the latest version of Zone Alarm. For more information see the
following Google Groups archived newsgroup post:
----- Begin Original Message -----
From: "Joan Archer" <archer_joan@NOSPAM.com>
Subject: Re: chekdisk problem
Date: Wed, 7 Jul 2004 20:48:29 +0100
Message-ID: <uEtMltFZEHA.3752@TK2MSFTNGP12.phx.gbl>
Newsgroups: microsoft.public.windowsxp.basics
You should have no problems with Zone Alarm if you have the latest
version. I had problems with chkdisk and defrag when I first installed v5
of Zone Alarm but on the 23rd of June was offered an update which I
downloaded and installed and that cleared up the problems. The version
number is 5.0.590.043
Joan
----- End Original Message -----
Suggestion Two:
Disable loading Zone Alarm at startup and disable the kernel-mode driver
named VSDATANT. For more information see the following Web Page:
Re Zone Alarm 5 upgrade stopping Win XP Check Disk
Windows and ZoneAlarm® Messages and Alerts
Zone Labs User Forum
http://forum.zonelabs.org/zonelabs/board/message?board.id=win_za_msgs&message.id=5933
Suggestion Three:
Click to clear the Protect ZA Client option. For more information see the
following Google Groups archived newsgroup post:
----- Begin Original Message -----
From: "Adm C" <admchrissnospam@nospamhotmail.com>
Subject: Re: Error checking won't work
Date: Tue, 6 Jul 2004 20:44:54 -0400
Message-ID: <e2veju7YEHA.3844@TK2MSFTNGP10.phx.gbl>
Newsgroups: microsoft.public.windowsxp.customize
Are you running third party firewall such as zone alarm?
If so I can provide one ZA answer that worked for me - in ZA:
You can go into ZoneAlarm (ZA) 5, go to the overview tab then preferences
UNcheck the PROTECT ZA CLIENT
That is what is protecting your firewall from malware and locking the hard
drive from a scan
Do the chkdsk then follow same steps and reenable for max protection
Adm C
----- End Original Message -----
Else...
If Norton Personal Firewall 2002 the cause of the problem then I do not
know what to suggest since Google came up empty. This is what Symantec
has to say about the chkdsk.exe error message and Symantec AntiVirus
Corporate Edition 9.0 on Microsoft Windows XP, though:
"Symantec is aware of this problem, and there is no solution at this time. We
will continue to track this problem, and this document will be updated if new
information or a solution is found."
For more information see the following Web Page:
Chkdsk_exe or ScanDisk fails to run on Windows XP after installing
Symantec AntiVirus Corporate Edition 9_0
http://service1.symantec.com/SUPPORT/ent-security.nsf/529c2f9adcf33a1088256e22005026f1/52d79c84c363973488256ea600542b5a
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