EVGA customer satisfaction? News at 10:00

[mkaibear]

You're missing the point. They don't have to prove you smashed it. It's *your* responsibility to get the board to them in a reasonable condition.

 

[Heyyou27]

Actually, I won't lie, eVga's online customer service sucks. Awhile back I had a problem with a Geforce 7800GT CO artifacting because the card simply couldn't take the clockspeed, and I consulted eVga about it and they tried to tell me that the card was either not getting enough airflow, or enough power. Finally I decided to take it up with newegg and they had no problem RMAing it.

 

[Cerro]

As long as you have taken reasonable steps to ensure proper packing (ie the original packing) they can't complain. And if they were to bill me I would refuse to pay until I got the service I had paid for... and I would continue to fob them off, customer dissatisfaction at its best! Do you really believe they would want all the bad publicity chasing after the money I'd never give them?

 

[buckiller]

Actually, I won't lie, eVga's online customer service sucks. Awhile back I had a problem with a Geforce 7800GT CO artifacting because the card simply couldn't take the clockspeed, and I consulted eVga about it and they tried to tell me that the card was either not getting enough airflow, or enough power. Finally I decided to take it up with newegg and they had no problem RMAing it.

Newegg is the best...

Its good to hear that these companies have agents surfing through forums... I would definitely do the same thing if I was in charge at a company like that. I still dont understand how eVga could have bent a cpu pin if there was no cpu shipped with it? Did you mean the socket itself tore off or something?

 

[GSTe]

I still dont understand how eVga could have bent a cpu pin if there was no cpu shipped with it? Did you mean the socket itself tore off or something?

With socket 775 boards the pins are on the board, rather than the cpu.

 

[w3wizard]

Actually, I won't lie, eVga's online customer service sucks. Awhile back I had a problem with a Geforce 7800GT CO artifacting because the card simply couldn't take the clockspeed, and I consulted eVga about it and they tried to tell me that the card was either not getting enough airflow, or enough power. Finally I decided to take it up with newegg and they had no problem RMAing it.

I had the same problem with the 7800GT, but instead since Newegg listed the card as "recertified by the manufacturer" I was told to speak to EVGA. All I got from them was since the card was recertified it wasn't covered by them. Luckily after I told Newegg they gave me a full refund. I decided to go with BFG since then since my very fist EVGA experience went bad. (Although I will say they are prompt to answer the phone... maybe because they are only saying "that's our policy"? :roll

 

[mkaibear]

You are totally missing the point, again.

If a smashed motherboard turns up in an intact box, they will assume that you broke it.

As for retrieving the money, you clearly have no concept of what a company can do to you if you don't pay up in this circumstance. They won't bother "chasing you" for the money, they just stick a note on your credit record saying that you defaulted on a bill and badda-bing, badda-bang, you can't ever get any loans / mortgage / credit card / car loan / whatever you want.

 

[chunkymonster]

I have to say this ..... This goes out to you Chucky, The people that were calling me names and saying i was just a cry baby who couldnt accept the RMA policy and that I should just shut up and pay the $300.......😡 Well, your probably the same people that get your steak delivered at Outback and its not cooked to your liking but you eat it anyway.... Spineless....:beer:

Me? Spineless? Puh-leez. Wrong answer, try again.

Outback is a third rate steak house and I do not eat there.

Caveat emptor! Quit crying about this already...

 

[kinchan]

1. jakup, who works for evga, replied to one of my posts on the evga site as well as anandtech forums and stated that the RMS team was looking into only charging me the repair cost for the old board instead of the full retail cost.

I have never heard of a socket 775 being repaired. Can it be done at all or is the whole motherboard just junk? Certainly there is some cost as u hinted that it would be less than the $299usd they charged you.

Hope it all works out somehow.

 

[Whizzard9992]

I just though I would note that I just purchased 3 EVGA 8800 GTS cards, and they're AWESOME.

And that's no lie