chunkymonster
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- Jan 12, 2006
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Take some time to actually read the posts before replying. I did not call the OP any names. I did however, disagree with his motivations and method for expressing his dissatisfaction with EVGA and their Return/RMA policy.
Every one seems to have their tits in a tizzy simply because I have no sympathy for a guy who states he's in the computer building business and then complains about having to eat the cost of a mobo. Puh-leez...
While their policy may seem ridiculous to you, it is what it is and you should have researched better, you can't blame them for you not knowing. But their policy makes perfect sense, okay, maybe you are being honest about not bending the pins, but imagine how many people screw up their boards and send them back wanting a free one.
chunkymonster
Splendid
- Jan 12, 2006
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Albeit the situation stinks, but you knew their policy going in and yet you still complain. Whether you bent the pins or not doesn't change the policy.
Getting charged $299 for a mobo you don't want is not manly, that's the cost of being in the business of building computers. Sucking it up and dealing with it like a man would be to take the appropriate action to correct the situation and not whine about it in the forums.
The extended warranties are insurance policies. Why would they care how it was damaged. Maybe because it was in the original warranty period? Probably no problem if it was in the extended period. Also why do you have to send the CPU back? Just curious. Also if the pins were bent how did it manage to work for some time before the problem came up.
My 2 cents
Ken
My 2 cents
Ken
chunkymonster
Splendid
- Jan 12, 2006
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Albeit the situation stinks, but you knew their policy going in and yet you still complain. Whether you bent the pins or not doesn't change the policy.
Getting charged $299 for a mobo you don't want is not manly, that's the cost of being in the business of building computers. Sucking it up and dealing with it like a man would be to take the appropriate action to correct the situation and not whine about it in the forums.
He's not discussing the policy... he knew it, as he's stated more than once. His point is that he wasn't the one who bent the pins.
Doesn't matter and doesn't change the fact that EVGA claims the pins were/are bent and will not RMA the mobo.
Debate this however you want, this is all about a jilted consumer who does not agree with EVGA's RMA/Return policy, is pissed because he's stuck paying for it, and chose to cry about it on the forums. Agree with me or not, caveat emptor!
WOW! A real-life lawyer. I'm so jealous. I'm just an ordinary, run-of-the-mill engineer who knows how to spell and punctuate. I hope you can get a refund on all those years of law school. They didn't even teach you how to spell 'their' correctly.
(What a moron!)
As for the very original post, I'm sorry you feel bad. There's nothing I can give you but my condolences... but that is their policy. I hope you can find a company that you do enjoy. But, really though, $250 for a m/b is a little stupid for someone trying to make a living reselling computers.
Beinding Pins? Hey, that reminds me....
Hi I've got a dead pixel, and I'd like to RMA my monitor.
{...}
What's your dead pixel policy again?
{...}
Oh...
*hang up*
*call back*
I've got a monitor that arrived DoA and I'd like an RMA. The screen is purple no matter what I do...
:twisted:
Lol... ive done something like this with Microsoft... those phonys.
This kind of situation makes you appreciate brand names you've come to trust... or stores you trust... NEWEGG.COM WE LOVE YOU.
Side note... did you send the mobo back with the cpu in it??? How would the eVga dude bend a pin if there was no cpu in the mobo? Confused I am.
OK, to defend myself, I did not join this forum to spam. I am not a fanboy of ANY motherboard company, I was not rude to the customer support people at evga. Everything I said in my original post is true and you can take it or leave it. I also left this same post at many other public forums that are frequented by enthusiest. (Damn my spelling sux) Anyway, here is an update.
1. jakup, who works for evga, replied to one of my posts on the evga site as well as anandtech forums and stated that the RMS team was looking into only charging me the repair cost for the old board instead of the full retail cost.
2. I got a phone call from Joe at evga and he told me the same. He also informed me that my forum thread had caused him to get called into the CEOs office and that they had put a high priority on getting this issue settled. (guess I raised a few eyebrows :eh?:
3. I should find out on Monday what is going to happen.
Again I want to repeat, the original post was typed in anger after spending weeks dealing with this issue and nobody seemed to care. i was upset by their lack of concern, yes, the original motherboard had a messed up cpu socket, I still honestly claim that I did not do it, the customer did not do it. I am very careful around cpu sockets and I would have known if I did it. regardless, I just felt they could have handled this better and at least offered me some kind of discount instead of treating me like 1 in a million customer and that loosing me wouldnt hurt them. I guess I just got annoyed by the arrogant attitude.
Anyway, it now seems that they are taking an interest in settling this matter in a more customer friendly manner so regardless of what you think of me or what I did, I felt I did the consumer justice at least for a while.
The reason I typed that last part is because I have recieved ALOT of grief from some people telling me to quit being a cry baby, accept the policy like a man, etc.... whatever you think of me or what I did, oh well, I still have no regrets.
I have to say this ..... This goes out to you Chucky, The people that were calling me names and saying i was just a cry baby who couldnt accept the RMA policy and that I should just shut up and pay the $300.......😡 Well, your probably the same people that get your steak delivered at Outback and its not cooked to your liking but you eat it anyway.... Spineless....:beer:
1. jakup, who works for evga, replied to one of my posts on the evga site as well as anandtech forums and stated that the RMS team was looking into only charging me the repair cost for the old board instead of the full retail cost.
2. I got a phone call from Joe at evga and he told me the same. He also informed me that my forum thread had caused him to get called into the CEOs office and that they had put a high priority on getting this issue settled. (guess I raised a few eyebrows :eh?:
3. I should find out on Monday what is going to happen.
Again I want to repeat, the original post was typed in anger after spending weeks dealing with this issue and nobody seemed to care. i was upset by their lack of concern, yes, the original motherboard had a messed up cpu socket, I still honestly claim that I did not do it, the customer did not do it. I am very careful around cpu sockets and I would have known if I did it. regardless, I just felt they could have handled this better and at least offered me some kind of discount instead of treating me like 1 in a million customer and that loosing me wouldnt hurt them. I guess I just got annoyed by the arrogant attitude.
Anyway, it now seems that they are taking an interest in settling this matter in a more customer friendly manner so regardless of what you think of me or what I did, I felt I did the consumer justice at least for a while.
The reason I typed that last part is because I have recieved ALOT of grief from some people telling me to quit being a cry baby, accept the policy like a man, etc.... whatever you think of me or what I did, oh well, I still have no regrets.
I have to say this ..... This goes out to you Chucky, The people that were calling me names and saying i was just a cry baby who couldnt accept the RMA policy and that I should just shut up and pay the $300.......😡 Well, your probably the same people that get your steak delivered at Outback and its not cooked to your liking but you eat it anyway.... Spineless....:beer:
vic20
Distinguished
- Jul 11, 2006
- 443
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- 18,790
Ok, I was on your side until I read your steak analogy.
That REALLY pissed me off.
I sure as hell ain't going to get some cook in trouble with his boss over a chunk of cow I pay 20 bucks for that is not cooked to my liking.
Unless its absolutely disgusting, I'll give someone a break for a change.
Thats not being spineless, its called not being an anal prick.
Would you like it if your customer wanted his money back because you left finger prints on his nice, black and shiny $300 evga mobo?
Earn some karma in life and maybe you won't get screwed again.
That REALLY pissed me off.
I sure as hell ain't going to get some cook in trouble with his boss over a chunk of cow I pay 20 bucks for that is not cooked to my liking.
Unless its absolutely disgusting, I'll give someone a break for a change.
Thats not being spineless, its called not being an anal prick.
Would you like it if your customer wanted his money back because you left finger prints on his nice, black and shiny $300 evga mobo?
Earn some karma in life and maybe you won't get screwed again.
I know EXACTLY how i'd suck it up... get the board back from the customer and then smash the board to bits and post it back to them. Once they sign for delivery (because they won't check it before signing) you can claim the board was intact when sent and there's nothing they can do about it!
EVGA can suck on that! :twisted:
Regardless of RMA policy - if you're not going to help the customer and if you're just going to stick to the standard line like a robot, expect unhappy customers... If you all you can do is hide behind your "sorry its our policy" line then you are going to lose a valued customer, who will never buy ANY of your products again and will be sure to recommend to everyone they know not to buy evga products due to the pathetic level of service.
In any event, you're paying for a service and in the event something does go wrong you'd expect them to provide it. Whats the point in giving you an immediate replacement if you can't use it because they might demand it back? And when you can't send it back they overcharge you for it! I don't care if the board is worth $10 or $1000 I wouldn't pay $1 more than the cheapest retail price for it!
EVGA can suck on that! :twisted:
Regardless of RMA policy - if you're not going to help the customer and if you're just going to stick to the standard line like a robot, expect unhappy customers... If you all you can do is hide behind your "sorry its our policy" line then you are going to lose a valued customer, who will never buy ANY of your products again and will be sure to recommend to everyone they know not to buy evga products due to the pathetic level of service.
In any event, you're paying for a service and in the event something does go wrong you'd expect them to provide it. Whats the point in giving you an immediate replacement if you can't use it because they might demand it back? And when you can't send it back they overcharge you for it! I don't care if the board is worth $10 or $1000 I wouldn't pay $1 more than the cheapest retail price for it!
The step-up program is only for 3 months, when you do the research in advance this should be clear. the step-up program is already generous, don't see that happening with any other card maker?
Now, for your problem with the socket, intel doesnt give any warranty for their sockets to the mobo builders, so evga, asus, gigabyte, msi, can't claim this damage to intel for a faulty socket. all the motherboard builders give a full warranty on their products, exept for the sockets!!
so this isn't a evga only problem. don't blame evga, blame intel, why did they put the pins on the socket and not on the CPU?
so that intel doesn't take the heat when their are pins bended during install by some retard (not telling that you are one). so, the all the motherboard makers reacted by using a no warranty when pins are bend. that's business!
edit:
if it's in the policy, you can do nothing about it. they are not going to make an exception becaus tell the "honestly" you didn't bend the pins, because if i know that worked ok, i would sent my card to evga with pins i bent and tell them "honestly" i didn't do it. i can understand evga, and if you are already building computers for 10 years, you should have made enough money to suck this up for once and take it as a man. shit happens.
Now, for your problem with the socket, intel doesnt give any warranty for their sockets to the mobo builders, so evga, asus, gigabyte, msi, can't claim this damage to intel for a faulty socket. all the motherboard builders give a full warranty on their products, exept for the sockets!!
so this isn't a evga only problem. don't blame evga, blame intel, why did they put the pins on the socket and not on the CPU?
so that intel doesn't take the heat when their are pins bended during install by some retard (not telling that you are one). so, the all the motherboard makers reacted by using a no warranty when pins are bend. that's business!
edit:
if it's in the policy, you can do nothing about it. they are not going to make an exception becaus tell the "honestly" you didn't bend the pins, because if i know that worked ok, i would sent my card to evga with pins i bent and tell them "honestly" i didn't do it. i can understand evga, and if you are already building computers for 10 years, you should have made enough money to suck this up for once and take it as a man. shit happens.
I never pay for anything online except by credit card (after having cowboys at ebuyer do something similar) and in the case of the $299 for the replacement board, that was a charge, not a payment - so if you were returning it, you wouldn't have paid for it now would you? Please do think before you make comments like that...
The only children here are the people who keep saying "suck it up like a man" honestly - wtf? So you're willing to be ripped off and have poor service? Thats acceptable to you?
As in this example if you "suck it up" you would have thrown away $450. There's alot to be said for complaining and bad mouthing when vendors fail to live up to their promises... tell them what you think and that they will lose your custom and things quickly change. If you know you're right, don't accept any less than what you are entitled too - no matter what.
The only children here are the people who keep saying "suck it up like a man" honestly - wtf? So you're willing to be ripped off and have poor service? Thats acceptable to you?
As in this example if you "suck it up" you would have thrown away $450. There's alot to be said for complaining and bad mouthing when vendors fail to live up to their promises... tell them what you think and that they will lose your custom and things quickly change. If you know you're right, don't accept any less than what you are entitled too - no matter what.
>If you were returning it, you wouldn't have paid for it now would you?
Except they would charge him for the broken motherboard, which you had decided to smash. At $299.
My point was that petulant damage to the motherboard is not "sucking it up", it's acting childishly. Especially when it would then *definitely* cost you money.
>everything else
We're in agreement on everything else. I think that if a company screws you over like EVGA seem to be doing, you complain, and keep complaining, politely, going up the chain, until you get something done. If you don't get something done, you complain to someone who can *make* something get done - like (in this case) the THG forums - or in the UK Trading Standards or the BBC's Watchdog program.
You and I agree on the basics. But smashing up the motherboard and sending it back to them is going to result in you getting *nothing* from them at all.
Except they would charge him for the broken motherboard, which you had decided to smash. At $299.
My point was that petulant damage to the motherboard is not "sucking it up", it's acting childishly. Especially when it would then *definitely* cost you money.
>everything else
We're in agreement on everything else. I think that if a company screws you over like EVGA seem to be doing, you complain, and keep complaining, politely, going up the chain, until you get something done. If you don't get something done, you complain to someone who can *make* something get done - like (in this case) the THG forums - or in the UK Trading Standards or the BBC's Watchdog program.
You and I agree on the basics. But smashing up the motherboard and sending it back to them is going to result in you getting *nothing* from them at all.
But thats my point - being billed for it and actually paying for it are two different things, if they sign for a delivery and its smashed up (without checking) its their problem... online stores will do the same to you if your goods are damaged but you sign for them anyway. And since you already paid for a broken board, which is a loss in any event - you'd have lost nothing and cost them an extra board.
In this case they sorted it out but i've had enough companies flat out refuse to care about your problem and treat you as just "another punter" and when that happens its better to force them to chase you for things than just to take it on the chin. At this point you end up paying for one dud board at worst or (at best) you end up paying nothing but the main thing is they get your message "their service sucks and they should improve it"
In this case they sorted it out but i've had enough companies flat out refuse to care about your problem and treat you as just "another punter" and when that happens its better to force them to chase you for things than just to take it on the chin. At this point you end up paying for one dud board at worst or (at best) you end up paying nothing but the main thing is they get your message "their service sucks and they should improve it"
geminireaper
Distinguished
- Feb 14, 2007
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Ive never had an issue with eVGA all there products have been sound for me in the past and the OPs post doesnt change anything. Ill still buy from eVGA. But basically Im sure they help more people than they screw however you never hear about the good transactions only the bad ones. On average a good customer service experience yeilds that customer will tell 1 other person. A bad customer service experience yeilds that customer will tell 9 people and in the case of this gentleman will tell thousands. Take it for what its worth. This issue doesnt change my mind a bit and eVGA is still a good company in my eyes.
>if they sign for a delivery and its smashed up (without checking) its their problem
No, it really isn't. They will routinely sign to accept delivery rather than to accept the goods. It's different for businesses than it is for people, mainly because it's understood that businesses get so many parcels its unfeasible for them to sign as checked for everything.
No carrier would be willing to wait whilst deliveries are checked completely by a company - it would cost them too much money. If they then opened the box and found it was damaged, they'd check the box for damage, if there's no damage, it's not a carrier fault and they bill you - and you have a legal obligation to pay as you've agreed to the terms of the RMA.
It's different the other way round, because of the terms and conditions of how they send stuff out.
No, it really isn't. They will routinely sign to accept delivery rather than to accept the goods. It's different for businesses than it is for people, mainly because it's understood that businesses get so many parcels its unfeasible for them to sign as checked for everything.
No carrier would be willing to wait whilst deliveries are checked completely by a company - it would cost them too much money. If they then opened the box and found it was damaged, they'd check the box for damage, if there's no damage, it's not a carrier fault and they bill you - and you have a legal obligation to pay as you've agreed to the terms of the RMA.
It's different the other way round, because of the terms and conditions of how they send stuff out.
Ah but how can they prove you smashed it? "I sent it in good nick - not my fault its in bits, I packed it in your own packaging so you can't say I didn't take resonable steps (unless you are saying your own packaging isn't good enough?)"
They can't prove that anymore than you can prove it was a techy at their end that bent the pins! And you would have no more cause to damage the board than they would - techy doesn't want to look bad and you would be doing it out of spite, nothing to gain so its very hard to prove. What can they do, small claims court? stiff them anyway...
They can't prove that anymore than you can prove it was a techy at their end that bent the pins! And you would have no more cause to damage the board than they would - techy doesn't want to look bad and you would be doing it out of spite, nothing to gain so its very hard to prove. What can they do, small claims court? stiff them anyway...
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