- Oct 11, 2017
- 22
- 0
- 1,510
So a family member gave me a WD 1TB usb HDD to fix. She had no idea what was wrong with it, it just suddenly stopped working.
As soon as i plugged it in, windows made the usb device plug in noise and all seemed normal.
Then i noticed that in file explorer there was no bar underneath the name of the disk showing the amount of storage the disk had.
When I clicked on the drive, the green bar at the top of file explorer to the left of 'search this PC' would load almost to the end and get stuck.
I also noticed that when i tried to right click the dive to go into it's properties or to format the drive nothing would happen.
I went into disk management and the 1TB disk was not showing.
I installed WD Data Lifeguard Diagnostic for Windows and it wasn't able to detect the drive.
Going into bios the WD drive was showing under the list of disks.
I have tried different cables and all have had the same result.
When the HDD is spun up it has no clicking or other odd noises.
When I run CHKDSK on the drive it comes up with 'Can not open volume for direct access'
When I entered Task manager and into the performance tab, the HDD was showing but it was at a constant 100% usage, It was able to show that the drive is 932GB. Read and Write speeds are at 0, and system disk and page file are no.
when i go to control pannel and then into devices the HDD shows up and 'Status' shows 'driver error' Window can not find drivers for the HDD
I am clueless at this point any help to try and help me diagnose and fix this HDD would be greatly appreciated
As soon as i plugged it in, windows made the usb device plug in noise and all seemed normal.
Then i noticed that in file explorer there was no bar underneath the name of the disk showing the amount of storage the disk had.
When I clicked on the drive, the green bar at the top of file explorer to the left of 'search this PC' would load almost to the end and get stuck.
I also noticed that when i tried to right click the dive to go into it's properties or to format the drive nothing would happen.
I went into disk management and the 1TB disk was not showing.
I installed WD Data Lifeguard Diagnostic for Windows and it wasn't able to detect the drive.
Going into bios the WD drive was showing under the list of disks.
I have tried different cables and all have had the same result.
When the HDD is spun up it has no clicking or other odd noises.
When I run CHKDSK on the drive it comes up with 'Can not open volume for direct access'
When I entered Task manager and into the performance tab, the HDD was showing but it was at a constant 100% usage, It was able to show that the drive is 932GB. Read and Write speeds are at 0, and system disk and page file are no.
when i go to control pannel and then into devices the HDD shows up and 'Status' shows 'driver error' Window can not find drivers for the HDD
I am clueless at this point any help to try and help me diagnose and fix this HDD would be greatly appreciated
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