External USB3 3TB drive shows 2 devices?

[Chich]

September 9, 2013 6:52:07 AM
buteman
I tried the suggestions here and elsewhere with my verbatim 3TB USB 3.0 external drive which I bought to use with Ubuntu 12.04.
Nothing worked however I had emailed verbatim with a request for help.
They replied and attached a windows executable which ran under Win 7 and did the job.
here is a link: https://app.box.com/s/h7xdyt5s0kyi70y87e81 to the file in case it helps anyone else.

Buteman's solution worked for me!!!! On the first try.
THANKS !!!!!!!
(this had been preventing me from using it for a few months now... I couldn't find an answer or solution...)

DETAILS:
Verbatim Store-n-Save 3TB SuperSpeed USB 3.0, Model number 97581.
Win7-64bit
Under Device Properties it says: ST33000651AS (so I get that it's a Seagate Barracuda XT, 7200-RPM, 64MB cache) 🙂
http://www.seagate.com/internal-hard-drives/desktop-hard-drives/barracuda-xt/

Right after running the Verbatim HD Mode Change software, here's what I now see:
- In Disk Management, it comes up as: 2794.39 GB (NTFS)
- In the Drive Properties, it says Used Space: 177 MB and: Free Space: 2.72 TB

Good luck everyone and thanks again!
(it's about time Verbatim gave us a solution... that was giving them a really bad reputation)

 

[botoleo]

Ok, had the same problem with my Store `n`save 3tb. After asking the verbatim support ( support.de@verbatim-europe.com ), they send me a pretty tool that solved all my problems. The Verbatim mode change tool gives you the choice for creating two seperate partitions (2 disks as the factory settings), an emulation mode (no booting or fat32 possible) or, finally the option to create one single disk an partition with 3tb in GPT mode. The only thing I asked myself in this case is: why the can`t they upload this 1.25 mb tool on their website and make everybody happy.
So, if you have this issue on your disk, just write an e- mail to them, they send me the tool from 8pm to 10am in the next morning

Could you please send the tools to me? I use also Verbatim 3TB model 047673, the firmware posted here does not work for my drive, saying the chip not found etc.
my email address is botoleo@Hotmail.com
Thank you.

 

[botoleo]

I tried the suggestions here and elsewhere with my verbatim 3TB USB 3.0 external drive which I bought to use with Ubuntu 12.04.
Nothing worked however I had emailed verbatim with a request for help.
They replied and attached a windows executable which ran under Win 7 and did the job.
here is a link: https://app.box.com/s/h7xdyt5s0kyi70y87e81 to the file in case it helps anyone else.

Thank you very very much! I downloaded the file and modified my disk from slit mode to standard. Now I have a single disk in one partition. My disk is Verbatim 3TB model 047673. Thank you again!

 

[PeerAdder]

The tool from http://www.verbatim.com.au/en_AU/products/hard-drives/desktop/47673/3-5-store-n-save-desktop-hard-drive-usb-3-0-3tb/drivers/asset/8231 worked for me too. I noticed that the tool (effectively) says that "split mode" is the default as it is the one which will work with all OS variants. Standard makes the unit appear as a single 3Tb disk. You still need to make it a GPT disk if you want a single 3Tb partition. I used the win7 built in disk manager to do this.

Cheers,

Phil

 

[Bill 42]

I couldn't get the Mode Change Tool to do anything. Many tries, lots of googling. I'd point it at the F drive which was the first partition of the 3TB drive, click the button, and the window would change the drop down box to my D drive (a 1 TB USB 3.0 Verbatim).

I posted a request to Verbatim Support on Feb 21; they acknowledged receiving it and said they'd send me an ID and password; these have not arrived after almost 4 weeks. Pretty sucky support, at least for me! 🙁

Just now, it occurred to me to temporarily turn off the 1 TB drive. (!!!!) Guess what? The Mode Change Tool worked perfectly!

Perhaps there's a bug or design flaw in the Tool so it gets confused when there is another USB Verbatim drive attached?

 

[rutt0000]

Searching on Verbatim European website didn’t give any driver or tools to merge the 2 devices into one. But luckily Verbatim Australia did put a tool to be downloaded, it’s called “3TB Partition Changer” which can be downloaded here: http://www.verbatim.com.au/en_AU/products/hard-drives/desktop/47673/3-5-store-n-save-desktop-hard-drive-usb-3-0-3tb/drivers/asset/8231

 

[Bill 42]

Searching on Verbatim European website didn’t give any driver or tools to merge the 2 devices into one. But luckily Verbatim Australia did put a tool to be downloaded, it’s called “3TB Partition Changer” which can be downloaded here: http://www.verbatim.com.au/en_AU/products/hard-drives/desktop/47673/3-5-store-n-save-desktop-hard-drive-usb-3-0-3tb/drivers/asset/8231

I had also tried this Aussie tool without success.

As I mentioned in my previous post, the tool provided by Verbatim on the drive itself worked as soon as I temporarily turned off my other Verbatim USB drive.

Thanks for taking the time to search and to post!