lmonsivais :
I got this message. I have read all the fixes, but none addresses when the computer gets stuck in this state and cannot do anything even after I turn it off.
What can I do to get to that point that allows me to do all recommended fixes?
going through same thing, but what ever you do,
don't turn off your computer during that!
if you do, you risk damaging your HDD!
let it finish, i know Microsoft says 30min for it to happen but i just got off the phone with tech support saying it could take all night, the disk is etching out all recent changes and reverting back to what ut was before, and this could take HOURS, and if you have a windows 8 disk wait till next day, and if its not finished then, you may as well turn it off!
then try to restore to factory!
otherwise i have no clue!
my problem is caused by a problem with my windows update, and Microsoft is trying to fix it for me, but its kinda hard to fix this issue remotely when
Updates is the problem and im wanting them to install 8.1 and then 10 on it!